Combining United and (formerly) Continental Mileage Plus Accounts

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Apr 4, 2012 | 1:15 pm

loverofpeace

Original Poster

Join Date: Mar 2012

Posts: 117

Combining United and (formerly) Continental Mileage Plus Accounts

Is it still possible for me to combine two of my mileage plus accounts with the same name on them free of charge? One of them was formerly my Continental one and I missed the boat on the previous combination offer prior to the official merger.

Apr 4, 2012 | 1:28 pm

cordelli

In Memoriam

Join Date: Feb 2000

Location: Easton, CT, USA

Programs: ua prem exec, Former hilton diamond

Posts: 31,801

They should have merged on their own if one was a UA account and one was a CO account. There must have been enough differences in them to keep the system from seeing them as the same person.

I would first try the method on this page

Merge MileagePlus Accounts

and if not after seven days contact customer service for help

http://www.united.com/web/en-US/cont...s/default.aspx

and let them see what the issue was and combine the accounts.

Wouldn't expect a quick response from them though.

Last edited by cordelli; Apr 4, 2012 at 1:40 pm

Apr 4, 2012 | 4:06 pm

jbresee

Join Date: Mar 2012

Programs: UAL 1k

Posts: 23

Quote:

Originally Posted by loverofpeace

My accounts didn't auto merge because I have a Jr. on the end of my name. The SHARES system handles this differently than the United system used to.

I was not able to merge them using the online tool. I started working with CO and UAL in January, and finally got them merged this week.

You will need to call them, and hope you get an agent that is useful.

Apr 4, 2012 | 4:29 pm

Often1

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Join Date: Aug 2010

Location: DCA

Programs: UA US CO AA DL FL

Posts: 50,253

I would call MP and not email. If there's a problem, they can get the information needed on the spot, fix it and let the process move forward. There are times when there's an extra space or something you don't even notice and that prevents a match.

Apr 6, 2012 | 9:16 pm

loverofpeace

Original Poster

Join Date: Mar 2012

Posts: 117

Thanks for the helpful advice everyone. Does anyone have a direct number I could call or do I just call the regular mileage plus number?

Jun 12, 2012 | 4:30 pm

loverofpeace

Original Poster

Join Date: Mar 2012

Posts: 117

I was never able to find a contact phone number for them and would still like to merge my accounts. Has anyone found one?

Thanks again!

Forgot to add that I tried using the automated tool and it wouldn't let me merge the accounts citing that the names on the accounts don't match when in fact they are exactly the same!

Jun 12, 2012 | 4:42 pm

gablaze23

Join Date: Mar 2012

Posts: 81

I emailed first and then I called them because mine did not work automatically, and I also failed to merge it. Do both. They credited the balance to my account TWICE =)

Jun 24, 2012 | 5:55 pm

loverofpeace

Original Poster

Join Date: Mar 2012

Posts: 117

Thanks for the help, didn't get double the credit but I called and then emailed them and I think the email finally worked although the guy on the phone said he processed it too so who knows.

Jul 12, 2012 | 3:07 pm

rownada

Join Date: Nov 2008

Location: London, UK

Programs: AA Plat, LAN Comodoro, LH SEN, Flying Blue Plat

Posts: 495

Wirelessly posted (BlackBerry8310/4.5.0.180 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/120)

Has anyone attempted to merge 2 (or more) MileagePlus accounts (same name, same person) post integration online?
1) Is it a fully automated process with no human approval required at UA?
2) Is it immediate, ie are the combined miles available for use immediately?
3) Are all duplicate miles (eg topguest check-ins, old Onepass sign-on bonuses) automatically deleted? Do they consider duplicate if they are earned on the same dates?