UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
Nov 13, 2016, 12:08 pm
#77
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Last time this happened to me they boarded and asked me to ring call button and came up and verified I was on board.
They should not have taken off if your seat was occupied but they hadn't recorded you being on board (which should have led to what happened to me above).
They should not have taken off if your seat was occupied but they hadn't recorded you being on board (which should have led to what happened to me above).
Nov 13, 2016, 12:30 pm
#79
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,856
On Friday 11th November I flew ORD to LGA on United. I woke up this morning to check my return flight on 14th Nov LGA to ORD to find my flight had been cancelled. United refused to believe I was on the flight. The gate agent never "checked" me in. First off very scary that I am on a flight with no record.
United required that I pay the $200 change fee in order to reinstate my return flight. Has this ever happened to you?
United required that I pay the $200 change fee in order to reinstate my return flight. Has this ever happened to you?
(and other case of problems if you had last minute changes in itin due to UA irrops -- delays, cancellations, ... Assuming you did not, will not go into those issue)
You need to make a refund claim and if you have an supporting info -- airport parking or transportation tickets -- on either end, purchase for food or ??? at the airport, ... it would be useful to provide. I suspect this will be resolved quickly.
Nov 13, 2016, 12:41 pm
#80
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
OK, it seems this is mostly handled and i am sorry for the OP problems with United IT department. We all know that feeling.
When I read it, my first thought was I feel bad for anyone who has to fly from IAD to DFW on a FRIGGIN CR7
When I read it, my first thought was I feel bad for anyone who has to fly from IAD to DFW on a FRIGGIN CR7
Nov 13, 2016, 12:48 pm
#81
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
Happened to me on an AS flight. The weird part is, I was able to board and fly a connecting flight the following morning after the supposed 'no show' and only found out that the return was cancelled when I tried to check in a week later.
http://www.flyertalk.com/forum/alask...-tomorrow.html
http://www.flyertalk.com/forum/alask...-tomorrow.html
Nov 13, 2016, 5:21 pm
#82
Join Date: Nov 2016
Posts: 2
Sadly I don't have status with United. Yes I refused to pay the $200 and even stated that I did nothing wrong as a passenger. I never check bags so no proof to add there. The GA had a problem scanning my mobile boarding pass but saw my name on the passenger list so let me board anyway. The flight left 40 minutes late which is no excuse for lack of protocols.
Yeah preparing refund request to United and missing miles for flight I was a n alleged no show.
Good points. I had gotten dinner at the airport so that purchase will help the argument. Thanks everyone for the support and advice. So crazy to think what if something happened on the flight and they did not know I was there! ��
Yeah preparing refund request to United and missing miles for flight I was a n alleged no show.
Good points. I had gotten dinner at the airport so that purchase will help the argument. Thanks everyone for the support and advice. So crazy to think what if something happened on the flight and they did not know I was there! ��
Last edited by WineCountryUA; Nov 13, 2016 at 5:34 pm Reason: m
Nov 17, 2016, 6:10 pm
#84
Join Date: Jul 2008
Location: Maryland
Programs: United, Turkish
Posts: 640
Ok DW is disabled we always travel together for the last 5 years. ALWAYS. UA agent tried to claim I was on an international flight without her. Bags were checked under my name . She insisted my wife was not on the plane. I said I had our paper boarding cards, a distinguished foreign official who met us at the plane, and a selfie we took on board. I said our passports were also checked by German Passport control. She tried the "only what is in our computer matters." I said that since I was at a meeting o airline safety I would have them start an investigation into defective United software.. that ended the matter
Nov 17, 2016, 6:33 pm
#85
Join Date: Apr 2014
Location: HND, NRT
Programs: UA Gold (1K 2016–2023 by miracle extensions; RIP 1K status), 1MM
Posts: 220
I always take a screen shot of my boarding passes and save them at least until miles are credited. Assuming you don't make changes after you check in (change seats, etc.) the QR code will also be the same so you can use that screen shot if the app won't open or something weird like that.
May 17, 2017, 7:13 pm
#86
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,143
UA flies passenger, IT thinks it doesn't & cancels rest of trip!
My wife is on a 9-day UA journey, and has already flown two legs.
Thanks to an Expert Flyer alert, I discovered that my wife's return had been cancelled. Apparently, this was caused by UA not thinking they transported her to her destination, so they cancelled her return flights. Of course, she was on both of her earlier scheduled flights.
After about an hour on the phone, I got her return flights back, but she lost her F aisle seats. Talk about an unhappy camper!
Questions:
Anyone else have this happen--UA cancels flights due to falsely believing that you did not take an earlier flight?
What kind of compensation might one expect for the troubles that this caused?
Thank you for your insights!
Thanks to an Expert Flyer alert, I discovered that my wife's return had been cancelled. Apparently, this was caused by UA not thinking they transported her to her destination, so they cancelled her return flights. Of course, she was on both of her earlier scheduled flights.
After about an hour on the phone, I got her return flights back, but she lost her F aisle seats. Talk about an unhappy camper!
Questions:
Anyone else have this happen--UA cancels flights due to falsely believing that you did not take an earlier flight?
What kind of compensation might one expect for the troubles that this caused?
Thank you for your insights!
May 17, 2017, 7:26 pm
#87
Join Date: May 2012
Location: Westchester NY
Programs: UA GS 4+ MM
Posts: 373
None. No comp. Be happy you caught the issue and got her back in F on her original flights. Window vs aisle? Hardly a biggie.
May 17, 2017, 7:42 pm
#88
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,057
this happens. Has happened to me before as well. You got the flights back. How about a $5 voucher?
May 17, 2017, 7:43 pm
#89
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,143
May 17, 2017, 7:52 pm
#90
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,024
One of my segments disappeared mid-trip late last week. Called and agent spent time getting it back. She did. I was happy to get it back. Attributed it to a hiccup and didn't see need to start wondering about compensation.