Last edit by: getagb
GS/Global Services is the highest tier of elite status. It is by invitation -- the invite criteria is not public but seems to require substantial annual spending with UA both in terms of absolute dollar amounts and purchasing higher fare classes (higher cpm - cents per mile). There are also reports of GS status being comped by UA Marketing to VIPs in companies who sign corporate travel deals with UA. The sole published way to qualify is to become a 4MM, having flown 4 million BIS miles on UA metal (plus additional grandfathered credits at the time of the UA/CO merger).
GS have significantly enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Last years' thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2016]
Thread on 2017 Global Services Notifications
Thread on 2017 Qualifying Discussion
Known facts from United:
Known Award and Upgrade Benefits:
All benefits noted below require calling a GS agent:
GS have significantly enhanced services / benefits over 1Ks. There is little said publicly by UA on GS benefits and/or qualification.
Last years' thread, Consolidated Global Services Thread - Qualifications, Benefits and Q & A [2016]
Thread on 2017 Global Services Notifications
Thread on 2017 Qualifying Discussion
Known facts from United:
Global Services recognizes the extraordinary dedication of our top flyers. We consider a number of factors beyond the usual Premier-qualifying criteria.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.
We look at your travel spend on United-operated flights relative to that of other top Premier flyers over recent consecutive years.
Usually, members invited to Global Services tend to consistently purchase premium cabins or fully refundable tickets.
All benefits noted below require calling a GS agent:
- GS can create saver economy award space (XN) if T inventory is available.
- GS can create saver business award space (IN) if R inventory is available.
- GS can upgrade economy awards (XN or YN) into Business First with a GPU if PN inventory is available.
- GS can upgrade business awards (IN or JN) into Polaris First with a GPU if ON inventory is available.
- GS can confirm any waitlisted instrument-supported upgrade under T-72 hours provided 2 seats remain for sale afterwards and they are at the top of the waitlist
- GS can create saver Polaris First (O) space at T-72 hours if they are already booked in saver business (IN), provided one seat remains for sale after
- GS are entitled to one saver award seat in the same class of service with their purchase of any premium fare. GS agents can open space if it is not available. UPDATE: as of 7/21/17 must have >2 for sale within 72hrs of flight
- GS can upgrade a companion from coach to biz when flying on a paid biz fare, even if R or PN is not available, as long as J/F>1. Companion needs to be W or greater intl.
- (Only ONE of the two above options can be exercised per premium fare.)
- GS cannot double upgrade. Economy -> PN -> ON is not allowed. *Some reports of TOD being offered at OLCI.
- GS can buy up from Basic Economy fares, which is usually forbidden
Consolidated Global Services Thread: Benefits, Questions 2017
#646
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,414
Rules for PN are the same as for R or for that many any other inventory class. Flight usually come out of block with a specific allocation based on route and day/time, and then it's dynamic. If too few seats are sold as departure approaches, they will open inventory down the line.
There really isn't an "at 14 days" or similar rule to go by.
There really isn't an "at 14 days" or similar rule to go by.
#647
Join Date: Jul 2016
Location: West
Programs: UA MP
Posts: 221
Question - when does UA typically open PN on international flights? Since I'm now GS for the first time and need to book an award ticket back to the States I'm looking for the elusive PN. Of course, I understand any answer is not hard proof that UA will open PN on any given flight. Just curious what the general consensus is.
I booked an 80K business one-way on OZ/UA. When I called GS and asked about finding PN (she also couldn't find any), I asked about booking the 40K economy UA ticket and waitlisting with the GPU. She told me not to do it since the system would see me with two reservations from Asia to the US on the same day and would cancel both. So now I find myself checking UA.com twice a day to see if PN opens up on any of the longhauls to the US.
Slightly frustrating to see the seat maps wide open, availability wide open but PN0. Two potential flights today opened up P space (P0 to P5) but still have PN0.
Thanks for your help. If I'm missing some GS benefit that would help me in this situation please let me know. Would rather use 40K + GPU than 80K miles so I can make use of a GS perk while I can. This will be my only year of GS as I'm Asia-based now and don't get to fly UA that much.
This is for a flight in May.
-RM
I booked an 80K business one-way on OZ/UA. When I called GS and asked about finding PN (she also couldn't find any), I asked about booking the 40K economy UA ticket and waitlisting with the GPU. She told me not to do it since the system would see me with two reservations from Asia to the US on the same day and would cancel both. So now I find myself checking UA.com twice a day to see if PN opens up on any of the longhauls to the US.
Slightly frustrating to see the seat maps wide open, availability wide open but PN0. Two potential flights today opened up P space (P0 to P5) but still have PN0.
Thanks for your help. If I'm missing some GS benefit that would help me in this situation please let me know. Would rather use 40K + GPU than 80K miles so I can make use of a GS perk while I can. This will be my only year of GS as I'm Asia-based now and don't get to fly UA that much.
This is for a flight in May.
-RM
#648
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
Rules for PN are the same as for R or for that many any other inventory class. Flight usually come out of block with a specific allocation based on route and day/time, and then it's dynamic. If too few seats are sold as departure approaches, they will open inventory down the line.
There really isn't an "at 14 days" or similar rule to go by.
There really isn't an "at 14 days" or similar rule to go by.
Call and ask . I recently got upgraded on a flight without PN "available". I had a GPU applied onto the PNR and called about my chances and the GS agent automatically offered to clear it for me. The fare class now says I'm PN but it was at PN0 before I called. My guess is that the system doesn't publish PN fares until they truly know they aren't going to sell the seats.
Last edited by WineCountryUA; Mar 30, 2017 at 10:03 am Reason: merging consecutive posts by same member -- please use multi-quote
#649
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,344
Call and ask . I recently got upgraded on a flight without PN "available". I had a GPU applied onto the PNR and called about my chances and the GS agent automatically offered to clear it for me. The fare class now says I'm PN but it was at PN0 before I called. My guess is that the system doesn't publish PN fares until they truly know they aren't going to sell the seats.
I did not specifically ask, "Can you convert P to PN for me?" I asked if she saw any flights that I could book at 40K and use a GPU and she said she checked them all and the answer was no. All the flights I'm looking at have 40K standard coach but none have PN.
-RM
#650
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Call and ask . I recently got upgraded on a flight without PN "available". I had a GPU applied onto the PNR and called about my chances and the GS agent automatically offered to clear it for me. The fare class now says I'm PN but it was at PN0 before I called. My guess is that the system doesn't publish PN fares until they truly know they aren't going to sell the seats.
#651
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
I was on the phone with GS this week and asked about this before having issues waitlisting a domestic "X" to "IN" segment as part of an 80K business award I already booked.
I did not specifically ask, "Can you convert P to PN for me?" I asked if she saw any flights that I could book at 40K and use a GPU and she said she checked them all and the answer was no. All the flights I'm looking at have 40K standard coach but none have PN.
-RM
I did not specifically ask, "Can you convert P to PN for me?" I asked if she saw any flights that I could book at 40K and use a GPU and she said she checked them all and the answer was no. All the flights I'm looking at have 40K standard coach but none have PN.
-RM
#652
Join Date: Jul 2016
Location: West
Programs: UA MP
Posts: 221
Does anyone know what the threshold is to be eligible for CPUs? I heard that all domestic paid fares (any fare class) is eligible for CPU, is this true?
I know there are some international paid fares that are not eligible for GPU even.
I know there are some international paid fares that are not eligible for GPU even.
#653
Join Date: Apr 2013
Location: NYC/WAS
Programs: UA GS, AA EXP, DL '90s PM, now FK (Flying Kettle)
Posts: 541
https://www.united.com/web/en-US/con...t.aspx#regions
#654
Join Date: Apr 2011
Location: BOS
Programs: Marriott, AAdvantage, United, Club Carlson
Posts: 1,687
If I fly BOS-EWR roundtrip, every week for a year, will I ever get GS?
#655
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,414
#656
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
#657
Join Date: Mar 2008
Location: London
Programs: UA GS
Posts: 2,438
Any paid fare is eligible for a CPU within the appropriate regions. For GS, awards in the same regions are also eligible. All is shown on this chart:
https://www.united.com/web/en-US/con...t.aspx#regions
https://www.united.com/web/en-US/con...t.aspx#regions
And you can also get a CPU if you are a United Chase cardholder.
#658
Join Date: Dec 2015
Location: STL
Programs: United Global Services
Posts: 46
Just a special call out to Global Services for helping to get me home last night, even if it was a bit late. ATL had a bunch of storms but my flight going to Chicago was on schedule, even checked the incoming flight and it was 15 mins ahead of schedule. Then the problem happened. due to other weather delays (lots of bad storms in Georgia yesterday) all the gates United has at ATL were full, except mine (i thought lucky me). Then realized that gate T15 will only fit my small commuter plane if T16 has a small plane, unfortunately T16 had a larger plane. so while the flight landed an hour before our scheduled departure, they had to sit on the tarmac until well past our scheduled time (those passengers coming off the plane did not look happy). So we were late to Chicago by about 45 mins, which just happened to be the scheduled time for my connection to STL (last one of the night). Now we were scheduled to arrive at Gate C4 and STL flight was C1. so i figured so long as they have not left i should make it. As soon as we landed i heard are gate changed to F something. Uhgg!. Grabbed my bags, first one off the plane and that is when i saw my angel in a yellow scarf holding a sign with my name. down the steps to the tarmac, into a waiting MB for quick ride over the my gate. Walked up the stairs just in time to hear them call for active military and GS to board. I happily walked past the crowd and settled into my seat with a nice Jim B and diet. Little late getting home, but i made it!
#659
Join Date: Apr 2016
Location: IAH
Programs: UA GS; Marriott Titanium
Posts: 200
Question regarding the following benefit from the wiki:
GS are entitled to one saver award seat in the same class of service with their purchase of any premium fare. GS agents can open space if it is not available.
If I'm flying in paid int'l business (2 class flight), can I get an economy saver ticket for my wife and use a GPU to upgrade to business?
GS are entitled to one saver award seat in the same class of service with their purchase of any premium fare. GS agents can open space if it is not available.
If I'm flying in paid int'l business (2 class flight), can I get an economy saver ticket for my wife and use a GPU to upgrade to business?
#660
Join Date: Jan 2005
Location: Geneva, IL (ORD)
Programs: United 1K (GS Refugee), Bonvoy Lifetime Titanium, Avis Chairman's Club
Posts: 93
Question regarding the following benefit from the wiki:
GS are entitled to one saver award seat in the same class of service with their purchase of any premium fare. GS agents can open space if it is not available.
If I'm flying in paid int'l business (2 class flight), can I get an economy saver ticket for my wife and use a GPU to upgrade to business?
GS are entitled to one saver award seat in the same class of service with their purchase of any premium fare. GS agents can open space if it is not available.
If I'm flying in paid int'l business (2 class flight), can I get an economy saver ticket for my wife and use a GPU to upgrade to business?