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Old May 7, 13, 5:49 am   #1
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Exclamation UA and kicking passengers off their planes (James Fallows Article in The Atlantic)

If this has been posted here please remove this thread:

http://www.theatlantic.com/national/...ghs-in/275603/
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Old May 7, 13, 5:55 am   #2
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Wow. If that was really a letter from a United pilot, I can see why things aren't going well at United. An employee complaint line so that you can rat out your fellow co-workers?
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Old May 7, 13, 5:58 am   #3
  
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Wow, just when I thought Fallows couldn't make this situation worse ... To post a clearly disgruntled pmUA pilot talk about "the CO takeover" while it was 2 pmUA crew that caused all this drama just fans the flames that aren't really relevant.
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Old May 7, 13, 7:10 am   #4
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Originally Posted by njcommodore View Post
Wow, just when I thought Fallows couldn't make this situation worse ... To post a clearly disgruntled pmUA pilot talk about "the CO takeover" while it was 2 pmUA crew that caused all this drama just fans the flames that aren't really relevant.
Agree. I thought better of the Atlantic.
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Old May 7, 13, 7:21 am   #5
  
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As soon as the captain included a gripe about no longer taking cash on the planes he lost me.
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Old May 7, 13, 7:25 am   #6
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As soon as the captain included a gripe about no longer taking cash on the planes he lost me.
He was just pointing out a list of irritants for the customers, not everyone carries a cc!
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Old May 7, 13, 7:25 am   #7
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Originally Posted by njcommodore View Post
Wow, just when I thought Fallows couldn't make this situation worse ... To post a clearly disgruntled pmUA pilot talk about "the CO takeover" while it was 2 pmUA crew that caused all this drama just fans the flames that aren't really relevant.
Well, it was a "CO takeover."

But seriously - an in-house "rat out your fellow employee" process?
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Old May 7, 13, 7:27 am   #8
  
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What's funny is that I think a lot of his gripes like the picture-taking restrictions and the Hindu meal (Asian Vegetarian=vegetarian, Hindu=non-vegetarian. Weird!) are pmUA policies. Didn't the no-cash rule on United pre-date the merger too?
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Old May 7, 13, 7:28 am   #9
  
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ouch!
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Old May 7, 13, 7:42 am   #10
  
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As a passenger on that flight in question from EWR-IST, I still to this day cannot believe how Matthew was kicked off that plane. I still tell the story of how absurd the whole incident was.
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Old May 7, 13, 8:07 am   #11
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http://www.flyertalk.com/forum/unite...omplaints.html

for some earlier discussion
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Old May 7, 13, 8:10 am   #12
  
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Originally Posted by njcommodore View Post
Wow, just when I thought Fallows couldn't make this situation worse ... To post a clearly disgruntled pmUA pilot talk about "the CO takeover" while it was 2 pmUA crew that caused all this drama just fans the flames that aren't really relevant.
While I don't disagree, I'm glad they took the time to share a note from a UA employee which reinforces a belief that many among the FF and MileagePlus Premier community have: that UA management (I use that word instead of "leadership" deliberately) is a bigger issue than the line employees.
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Old May 7, 13, 8:24 am   #13
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Originally Posted by fjfv19 View Post
As a passenger on that flight in question from EWR-IST, I still to this day cannot believe how Matthew was kicked off that plane. I still tell the story of how absurd the whole incident was.
How the heck did that happen?! Is there another thread about it (or is it buried in the Denver family thread somewhere)?

I also just read the blog entry from Matthew's blog. That FA sounds psycho!

Last edited by EsquireFlyer; May 7, 13 at 8:35 am
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Old May 7, 13, 8:32 am   #14
  
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Why?

What was wrong with his comment?

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Originally Posted by villox View Post
As soon as the captain included a gripe about no longer taking cash on the planes he lost me.
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Old May 7, 13, 8:37 am   #15
  
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They call everyone co-workers.
Reminds me one (quite big) Chicago based IT Services and reseller company where is the same policy. Worst place in 22 years I've worked.
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