Nov 3, 2018, 4:26 pm
Last edit by: WineCountryUA
Until 18 Oct 2018, upgrade space for RPU/GPUs was "R" ("PN" for GS), starting 19 Oct 2018 "R" has been replaced by "PZ"
Changes to UA's Fare Classes (19-20 October 2018)
"R" upgrade / fare class is missing! (replaced by PZ)
Changes to UA's Fare Classes (19-20 October 2018)
"R" upgrade / fare class is missing! (replaced by PZ)
Difference of"Upgrade Requested","Segment has been Waitlisted","R/PZ class requested"
Oct 1, 2012, 4:57 pm
#1
Original Poster
Join Date: Sep 2004
Location: NYC
Posts: 1,082
Difference of"Upgrade Requested","Segment has been Waitlisted","R/PZ class requested"
I made a change to an itinerary and the status of my requested (but as yet unconfirmed) upgrades changed from "Upgrade Requested" with the "up-arrow" graphic to "(R class requested)" The graphic is gone and now just the parenthetical is listed.
The mouse-over text changed from:
"Upgrade to United Business for this flight requested using a Global Premier Upgrade."
to
"You are confirmed in W class on this flight and have requested a change to R class. You will be automatically confirmed on this flight if space in your requested class (R) becomes available."
Why the difference (and most importantly, what impact on my upgrade)?
The mouse-over text changed from:
"Upgrade to United Business for this flight requested using a Global Premier Upgrade."
to
"You are confirmed in W class on this flight and have requested a change to R class. You will be automatically confirmed on this flight if space in your requested class (R) becomes available."
Why the difference (and most importantly, what impact on my upgrade)?
Oct 1, 2012, 5:59 pm
#3
Original Poster
Join Date: Sep 2004
Location: NYC
Posts: 1,082
While I would love to believe that there truly is no difference, when it comes to the way upgrades have recently been processed, differences like this would seem that they have some reason/rationale behind them.
Oct 1, 2012, 6:34 pm
#4
Join Date: Jun 2005
Posts: 4,645
How do you know there is no difference?
And, if there is no difference, then why do some PAX get one message and other PAX get the other message?
If there is no difference, then what set of circumstances causes the system to display one or the other of these two messages?
And, if there is no difference, then why do some PAX get one message and other PAX get the other message?
If there is no difference, then what set of circumstances causes the system to display one or the other of these two messages?
Oct 2, 2012, 3:39 pm
#6
Join Date: Oct 2008
Location: Harrisonburg, VA
Programs: UA 1K: since 2010
Posts: 234
I agree that this is strange. I have an GPU request (from W class) pending for more than a month and it is still showing as an upgrade arrow. Did the total number of GPUs available in your account increase to show that a GPU was returned when they made that change? If so, then there is some kind of "difference" going on, and you should call 1K reservations. If not, and the GPU is still applied for an upgrade, then I think that you are OK.
Oct 2, 2012, 5:38 pm
#7
Join Date: Sep 2000
Location: Oregon, USA
Programs: UA 1k 2MM, Hilton Diamond, Marriott Premier Platinum
Posts: 252
Same with RPU
I have had the same thing happen to one of my reservations. Different legs show the requested upgrade in each of the ways described above. Both were requested using a RPU not GPU.
PDX1K
PDX1K
Oct 2, 2012, 7:05 pm
#8
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,893
Oct 2, 2012, 7:11 pm
#9
Join Date: Jul 2010
Location: Portland, OR
Programs: United 1k (finally!), Hyatt Diamond
Posts: 655
This happened to me and the GPUs were not deducted. Currently on hold as the agent tries to understand what happened.
After about an hour on hold, the agent with IT managed to pull the certificates and the reservation is saying "Upgrade Waitlisted" vs. "R class requested".
She wasn't very clear, but my guess is this seems the later happens when the system burps and doesn't correctly associate a GPU/RPU with a reservation, but knows it wants to move a ticket into R.
After about an hour on hold, the agent with IT managed to pull the certificates and the reservation is saying "Upgrade Waitlisted" vs. "R class requested".
She wasn't very clear, but my guess is this seems the later happens when the system burps and doesn't correctly associate a GPU/RPU with a reservation, but knows it wants to move a ticket into R.
Last edited by iluv2fly; Oct 2, 2012 at 9:20 pm Reason: merge
Oct 3, 2012, 3:12 pm
#10
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,592
For me, the difference seems to be between upgrading with an RPU (upgrade requested) and with miles (R class requested), in both cases for a passenger other than myself who I am attempting to upgrade on four segments (two have cleared so far).
Oct 3, 2012, 5:09 pm
#11
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,889
Don't think its a difference between RPU/GPU and miles. For me, my request using miles uses the seemingly more common upgrade requested.
Oct 3, 2012, 8:11 pm
#12
Join Date: Jun 2005
Location: NYC
Programs: UA 1K, AA EXP, DL Silver, Hyatt Diamond, SPG Gold, HHonor Gold, Hertz President's Circle
Posts: 352
This happened to me and the GPUs were not deducted. Currently on hold as the agent tries to understand what happened.
After about an hour on hold, the agent with IT managed to pull the certificates and the reservation is saying "Upgrade Waitlisted" vs. "R class requested".
She wasn't very clear, but my guess is this seems the later happens when the system burps and doesn't correctly associate a GPU/RPU with a reservation, but knows it wants to move a ticket into R.
After about an hour on hold, the agent with IT managed to pull the certificates and the reservation is saying "Upgrade Waitlisted" vs. "R class requested".
She wasn't very clear, but my guess is this seems the later happens when the system burps and doesn't correctly associate a GPU/RPU with a reservation, but knows it wants to move a ticket into R.
Oct 3, 2012, 8:14 pm
#13
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,854
At checkin you will need to be able to provide the upgrade instrument, if you have none, you will be downgraded (and igf luck in a nice middle seat in E-). That's why I track my upgrade instruments and know the true state of the situation.
Oct 3, 2012, 8:50 pm
#14
Original Poster
Join Date: Sep 2004
Location: NYC
Posts: 1,082
I agree that this is strange. I have an GPU request (from W class) pending for more than a month and it is still showing as an upgrade arrow. Did the total number of GPUs available in your account increase to show that a GPU was returned when they made that change? If so, then there is some kind of "difference" going on, and you should call 1K reservations. If not, and the GPU is still applied for an upgrade, then I think that you are OK.