Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Sep 23, 2016, 1:49 pm
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
I looked over the NEXUS paper application.
It is entirely possible to apply without passport. Whether a NEXUS applied without passport can be used as NEXUS Air, I don't know. Of course you would expect to run into problems with USA airlines.
It is entirely possible to apply without passport. Whether a NEXUS applied without passport can be used as NEXUS Air, I don't know. Of course you would expect to run into problems with USA airlines.
Sep 23, 2016, 5:49 pm
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
I stand corrected. My apologies. It certainly isn't an option thats been much discussed here.
Even though this thread is for the TT program, since this is FlyerTalk, I suppose there may be more flyers than drivers on the site, which would skew the discussion.
That said, it doesn't seem like the most convenient way to operate or use the program, in my opinion, since the lack of passport limits the allowed travel situations significantly.
Even though this thread is for the TT program, since this is FlyerTalk, I suppose there may be more flyers than drivers on the site, which would skew the discussion.
That said, it doesn't seem like the most convenient way to operate or use the program, in my opinion, since the lack of passport limits the allowed travel situations significantly.
Sep 23, 2016, 6:21 pm
Join Date: Jan 2013
Location: YVR
Posts: 243
Pretty much, yes. I have had NEXUS and have followed this thread since 2012. Discrepancies between what the NEXUS program's official published rules and guidelines say, and what CBSA/CBP officers on the ground will tell you, is pretty much par for the course.
Welcome to NEXUS.
Welcome to NEXUS.
Sep 23, 2016, 6:32 pm
Join Date: Jan 2013
Location: YVR
Posts: 243
When entering the USA, yes, but only when used at a Global Entry kiosk at a US preclearance facility at a Canadian airport. If there is no US preclearance facility, a NEXUS card cannot be used to enter the USA by air.
https://www.cbp.gov/travel/trusted-t...ams/nexus/card
Sep 26, 2016, 4:01 am
Join Date: Sep 2016
Posts: 12
What are previous experiences on just doing the iris scan at the airport on your next arrival? Trying to weigh options. Detroit is closest to us by 2 hours. My husband and I have a connection in Toronto on 12/26.
Sep 26, 2016, 9:54 am
Join Date: Aug 2016
Location: IAH
Posts: 91
YYZ iris scan
Let us know.
Sep 27, 2016, 7:37 am
Join Date: May 2012
Posts: 30
Hi
I am sure this question has been asked before, but cant find the answer.
I have a TN attached to my Nexus - it expires October 16, 2016.
It will NOT be renewed.
How do I get it removed from my profile. Do I need to get it removed? When I login to GOES I see it there but cannot edit.
Thanks for any input.
I am sure this question has been asked before, but cant find the answer.
I have a TN attached to my Nexus - it expires October 16, 2016.
It will NOT be renewed.
How do I get it removed from my profile. Do I need to get it removed? When I login to GOES I see it there but cannot edit.
Thanks for any input.
Sep 27, 2016, 8:25 am
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
What is TN? Probably will have visit an enrollment site.
Sep 27, 2016, 8:54 am
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
Hi
I am sure this question has been asked before, but cant find the answer.
I have a TN attached to my Nexus - it expires October 16, 2016.
It will NOT be renewed.
How do I get it removed from my profile. Do I need to get it removed? When I login to GOES I see it there but cannot edit.
Thanks for any input.
I am sure this question has been asked before, but cant find the answer.
I have a TN attached to my Nexus - it expires October 16, 2016.
It will NOT be renewed.
How do I get it removed from my profile. Do I need to get it removed? When I login to GOES I see it there but cannot edit.
Thanks for any input.
Last edited by televisor; Sep 27, 2016 at 9:15 am
Sep 27, 2016, 9:11 am
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,535
More complex changes need to be done at a nexus office
Sep 27, 2016, 9:17 am
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,890
Hi
I am sure this question has been asked before, but cant find the answer.
I have a TN attached to my Nexus - it expires October 16, 2016.
It will NOT be renewed.
How do I get it removed from my profile. Do I need to get it removed? When I login to GOES I see it there but cannot edit.
Thanks for any input.
I am sure this question has been asked before, but cant find the answer.
I have a TN attached to my Nexus - it expires October 16, 2016.
It will NOT be renewed.
How do I get it removed from my profile. Do I need to get it removed? When I login to GOES I see it there but cannot edit.
Thanks for any input.
I'm pretty sure you have to remove it, as terms require you to inform them of changes to anything that impact your status in being able to enter the country (by that, should be either). If you can't do it on the website, which isn't that surprising, then I'd suggest a visit to the office, or at least a call to the center to see if they can do it, is in order.
When entering Canada by air, yes.
When entering the USA, yes, but only when used at a Global Entry kiosk at a US preclearance facility at a Canadian airport. If there is no US preclearance facility, a NEXUS card cannot be used to enter the USA by air.
https://www.cbp.gov/travel/trusted-t...ams/nexus/card
When entering the USA, yes, but only when used at a Global Entry kiosk at a US preclearance facility at a Canadian airport. If there is no US preclearance facility, a NEXUS card cannot be used to enter the USA by air.
https://www.cbp.gov/travel/trusted-t...ams/nexus/card
As far as I am aware, the cards are only WHTI-approved in air mode when using a kiosk. Everything goes normally, that usually isn't an issue. But get into a situation where you need to see an agent (i.e. - declaring something, food included), get random'd, etc., you are no longer at a kiosk, and an agent can likely insist on seeing a passport. My guess is you don't want to have to deal with the response if you say I don't have one.
Also, whether the machine will actually accept a Nexus card where there is no passport tied to it is another potential issue (I think this is still coming out of that discussion). With no primary documentation on the backend that would provide adequate proof of admissibility, I'm not sure if the machine will take it or not (if anyone finds out, please inform us...that isn't going to be me).
Also there is the airline part of the equation...just because you may be admitted to Canada/US at a kiosk with the card, doesn't mean the carrier checking you in will consider it adequate proof. They have the ability to decide they will not check you in/board you - their requirements can be different then the government's. IME, AC often, but doesn't always, accept Nexus card at check in/boarding, and UA almost never does - stopped trying with them ages ago.
Sep 27, 2016, 12:34 pm
Join Date: Aug 2015
Posts: 13
Nexus helpdesk
is there any email address/Phone number to contact nexus (goes) team? I called the number on their website, but it doesn't ring at all.
I attended the interview yesterday, and they said my nexus is approved. Got the email with in 10 mins.
When I login to my account today, it shows that one of my travel document is expired, but I already gave the extension document with future date to the officer. She took a scan of that document.
I want to make sure they have latest copy. Thanks!
I attended the interview yesterday, and they said my nexus is approved. Got the email with in 10 mins.
When I login to my account today, it shows that one of my travel document is expired, but I already gave the extension document with future date to the officer. She took a scan of that document.
I want to make sure they have latest copy. Thanks!
Sep 27, 2016, 2:21 pm
Join Date: Aug 2015
Posts: 13
Nexus documents
is there any email address/Phone number to contact nexus (goes) team? I called the number on their website, but it doesn't ring at all.
I attended the interview yesterday(09/26), and they said my nexus is approved. Got the email with in 10 mins.
When I login to my account today, it shows that one of my travel document is expired, but I already gave the extension document with future date to the officer. She took a scan of that document.
I want to make sure they have latest copy. Thanks!
I attended the interview yesterday(09/26), and they said my nexus is approved. Got the email with in 10 mins.
When I login to my account today, it shows that one of my travel document is expired, but I already gave the extension document with future date to the officer. She took a scan of that document.
I want to make sure they have latest copy. Thanks!
Sep 27, 2016, 3:39 pm
Join Date: Aug 2006
Location: PDX
Programs: AS, DL, UA, AC, Nexus, TSA Pre
Posts: 364
is there any email address/Phone number to contact nexus (goes) team? I called the number on their website, but it doesn't ring at all.
I attended the interview yesterday, and they said my nexus is approved. Got the email with in 10 mins.
When I login to my account today, it shows that one of my travel document is expired, but I already gave the extension document with future date to the officer. She took a scan of that document.
I want to make sure they have latest copy. Thanks!
I attended the interview yesterday, and they said my nexus is approved. Got the email with in 10 mins.
When I login to my account today, it shows that one of my travel document is expired, but I already gave the extension document with future date to the officer. She took a scan of that document.
I want to make sure they have latest copy. Thanks!
Last edited by nrgiii; Sep 27, 2016 at 3:41 pm Reason: typo
Sep 27, 2016, 10:05 pm
Join Date: Sep 2014
Location: YYZ/TPA/MCO
Posts: 101
is there any email address/Phone number to contact nexus (goes) team? I called the number on their website, but it doesn't ring at all.
I attended the interview yesterday(09/26), and they said my nexus is approved. Got the email with in 10 mins.
When I login to my account today, it shows that one of my travel document is expired, but I already gave the extension document with future date to the officer. She took a scan of that document.
I want to make sure they have latest copy. Thanks!
I attended the interview yesterday(09/26), and they said my nexus is approved. Got the email with in 10 mins.
When I login to my account today, it shows that one of my travel document is expired, but I already gave the extension document with future date to the officer. She took a scan of that document.
I want to make sure they have latest copy. Thanks!
, this process can be very painful. You need to call the enrolment office where you went for your interview. They need to adjust/resubmit any paperwork then you can start bugging the NEXUS offices.