Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Aug 25, 2016, 7:41 pm
#9901
Join Date: Aug 2006
Location: MSP
Programs: 1st Class Only
Posts: 280
Hi Mesabadad (nice name, btw):
We plan to go to International Falls for our interview as well and when researching happened on the link below. I called the number "For iris photograph information, please call 807-274-3655" indicated in the link below. The number is for the Canadian Border Services agency in St. Francis. A nice lady answered and said, "yes, once your interview is done on the US side, come on over to Canada and we'll do the iris scan, no appointment necessary". Hope this helps.
http://www.cbsa-asfc.gc.ca/prog/nexus/location-eng.html
We plan to go to International Falls for our interview as well and when researching happened on the link below. I called the number "For iris photograph information, please call 807-274-3655" indicated in the link below. The number is for the Canadian Border Services agency in St. Francis. A nice lady answered and said, "yes, once your interview is done on the US side, come on over to Canada and we'll do the iris scan, no appointment necessary". Hope this helps.
http://www.cbsa-asfc.gc.ca/prog/nexus/location-eng.html
Another question for the group: Do you need the ORIGINAL pre-approval letter? The online copy I printed says you do but the appointment info sheet I printed after making my interview reservation say to bring a COPY of the letter.
I checked my mail today before leaving for my Monday interview but no letter yet. So I will not have the original.
(My daughter was formerly a FA for Mesaba Airlines).
Aug 25, 2016, 7:56 pm
#9902
Join Date: Feb 2011
Posts: 7
Can someone please share their Nexus renewal interview experience after getting the conditional approval.
Do we need to get a new Iris scan or they can use the existing one? I am thinking of driving to Detroit Enrolment Centre but they don't do Iris scan there and i am not interested to cross the border and do the Iris scan at Windsor airport.
Thanks!
Do we need to get a new Iris scan or they can use the existing one? I am thinking of driving to Detroit Enrolment Centre but they don't do Iris scan there and i am not interested to cross the border and do the Iris scan at Windsor airport.
Thanks!
Aug 25, 2016, 9:45 pm
#9903
Join Date: Oct 2000
Location: SEA, or BOS, or MUC, or other places (probably connecting). "Detroit, Michigan is in the Eastern time zone."
Programs: DL PM/1MM, AS 100K, NEXUS/GE, CLEAR, Bonvoy Platinum, Hilton Gold
Posts: 1,201
Do you need the ORIGINAL pre-approval letter? The online copy I printed says you do but the appointment info sheet I printed after making my interview reservation say to bring a COPY of the letter.
I checked my mail today before leaving for my Monday interview but no letter yet. So I will not have the original.
I checked my mail today before leaving for my Monday interview but no letter yet. So I will not have the original.
Aug 26, 2016, 8:47 am
#9904
Join Date: Dec 2002
Location: Toronto
Posts: 484
Can someone please share their Nexus renewal interview experience after getting the conditional approval.
Do we need to get a new Iris scan or they can use the existing one? I am thinking of driving to Detroit Enrolment Centre but they don't do Iris scan there and i am not interested to cross the border and do the Iris scan at Windsor airport.
Thanks!
Do we need to get a new Iris scan or they can use the existing one? I am thinking of driving to Detroit Enrolment Centre but they don't do Iris scan there and i am not interested to cross the border and do the Iris scan at Windsor airport.
Thanks!
Aug 26, 2016, 10:56 am
#9905
Join Date: Aug 2016
Posts: 1
I've used my Nexus for air travel a few times but have never had to declare anything at a land crossing. Next month I'll be picking up a new bicycle frame in the US and bringing it to Canada. I'll be driving down for just that reason so a quick turnaround in the US. Do I fill out a TDC for it beforehand or can I give a verbal at the booth? I'll be crossing in Sarnia.
Aug 26, 2016, 11:08 am
#9906
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
I've used my Nexus for air travel a few times but have never had to declare anything at a land crossing. Next month I'll be picking up a new bicycle frame in the US and bringing it to Canada. I'll be driving down for just that reason so a quick turnaround in the US. Do I fill out a TDC for it beforehand or can I give a verbal at the booth? I'll be crossing in Sarnia.
Aug 26, 2016, 1:27 pm
#9907
Join Date: May 2016
Location: Austin, TX
Posts: 132
I hold a Global Entry membership and given my enjoyment for occasional travel to Canada I applied for NEXUS. I received my conditional-approval and just had my interview in Vancouver. I was a little surprised when the agent told me that my Global Entry *card* would become INVALID and be replaced with my NEXUS card. The agent explained that the NEXUS card will have the same identification # (KTN), but while I was free to retain my Global Entry card, the Global Entry card itself would become invalidated. Does this mirror other's understanding here? On a tangential note, I had read that Australia has a trusted program with some form of reciprocal agreement with the US such that one could use their Global Entry entering there. If so, will my NEXUS card be accepted equally? Or, did I unwittingly lose some value of my original Global Entry status? And, yes, I did inquire this of the agent, but she was unsure as she did not know about the Australian program.
Aug 26, 2016, 1:36 pm
#9908
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,638
Global Entry benefits are included with your NEXUS membership.
Aug 26, 2016, 1:48 pm
#9909
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,399
I hold a Global Entry membership and given my enjoyment for occasional travel to Canada I applied for NEXUS. I received my conditional-approval and just had my interview in Vancouver. I was a little surprised when the agent told me that my Global Entry *card* would become INVALID and be replaced with my NEXUS card. The agent explained that the NEXUS card will have the same identification # (KTN), but while I was free to retain my Global Entry card, the Global Entry card itself would become invalidated. Does this mirror other's understanding here? On a tangential note, I had read that Australia has a trusted program with some form of reciprocal agreement with the US such that one could use their Global Entry entering there. If so, will my NEXUS card be accepted equally? Or, did I unwittingly lose some value of my original Global Entry status? And, yes, I did inquire this of the agent, but she was unsure as she did not know about the Australian program.
Last edited by TWA884; Aug 26, 2016 at 3:22 pm Reason: Conform quoted cross posted message to the original message after relocation to the relevant thread
Aug 26, 2016, 2:31 pm
#9910
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,427
I hold a Global Entry membership and given my enjoyment for occasional travel to Canada I applied for NEXUS. I received my conditional-approval and just had my interview in Vancouver. I was a little surprised when the agent told me that my Global Entry *card* would become INVALID and be replaced with my NEXUS card. The agent explained that the NEXUS card will have the same identification # (KTN), but while I was free to retain my Global Entry card, the Global Entry card itself would become invalidated. Does this mirror other's understanding here? On a tangential note, I had read that Australia has a trusted program with some form of reciprocal agreement with the US such that one could use their Global Entry entering there. If so, will my NEXUS card be accepted equally? Or, did I unwittingly lose some value of my original Global Entry status? And, yes, I did inquire this of the agent, but she was unsure as she did not know about the Australian program.
Last edited by TWA884; Aug 26, 2016 at 3:21 pm Reason: Conform quoted cross posted message to the original message after relocation to the relevant thread
Aug 26, 2016, 2:37 pm
#9911
Join Date: Aug 2014
Posts: 22
I hold a Global Entry membership and given my enjoyment for occasional travel to Canada I applied for NEXUS. I received my conditional-approval and just had my interview in Vancouver. I was a little surprised when the agent told me that my Global Entry *card* would become INVALID and be replaced with my NEXUS card. The agent explained that the NEXUS card will have the same identification # (KTN), but while I was free to retain my Global Entry card, the Global Entry card itself would become invalidated. Does this mirror other's understanding here? On a tangential note, I had read that Australia has a trusted program with some form of reciprocal agreement with the US such that one could use their Global Entry entering there. If so, will my NEXUS card be accepted equally? Or, did I unwittingly lose some value of my original Global Entry status? And, yes, I did inquire this of the agent, but she was unsure as she did not know about the Australian program.
https://help.cbp.gov/app/answers/det...-entry-members
Aug 26, 2016, 2:39 pm
#9912
Join Date: Aug 2014
Posts: 22
It used to be linked to Global Entry, but now I think applies to anyone 16 and over with an ePassport.
Aug 26, 2016, 2:58 pm
#9913
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
I hold a Global Entry membership and given my enjoyment for occasional travel to Canada I applied for NEXUS. I received my conditional-approval and just had my interview in Vancouver. I was a little surprised when the agent told me that my Global Entry *card* would become INVALID and be replaced with my NEXUS card. The agent explained that the NEXUS card will have the same identification # (KTN), but while I was free to retain my Global Entry card, the Global Entry card itself would become invalidated. Does this mirror other's understanding here? On a tangential note, I had read that Australia has a trusted program with some form of reciprocal agreement with the US such that one could use their Global Entry entering there. If so, will my NEXUS card be accepted equally? Or, did I unwittingly lose some value of my original Global Entry status? And, yes, I did inquire this of the agent, but she was unsure as she did not know about the Australian program.
You don't need to be enrolled in any CBP Trusted Traveler program to use Australia's SmartGate.
Last edited by TWA884; Aug 26, 2016 at 3:25 pm Reason: Conform quoted cross posted message to the original message after relocation to the relevant thread
Aug 26, 2016, 7:04 pm
#9914
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
If you are GE and applied/approved for NEXUS, you will get a new card. As KPOM mentioned, all US passports (along with a dozen other countries' passports) with the biometric chip can use Australia's SmartGate .
You don't need to be enrolled in any CBP Trusted Traveler program to use Australia's SmartGate.
You don't need to be enrolled in any CBP Trusted Traveler program to use Australia's SmartGate.
Aug 26, 2016, 7:34 pm
#9915
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,399