why do hotel clerks say things that make it worse?
May 28, 2017, 12:18 pm
#1
Original Poster
Join Date: Sep 2008
Posts: 7,876
why do hotel clerks say things that make it worse?
Like when you are a platinum member and asking about early check-in, and they have to add, when no room is available yet, "guaranteed check-in is at 4pm". Like we don't know that? We haven't stayed in a hotel before?
The worst part of staying at a hotel is dealing with the front desk (usually, sometimes they are very pleasant. Maybe 4% of the time)
The worst part of staying at a hotel is dealing with the front desk (usually, sometimes they are very pleasant. Maybe 4% of the time)
May 28, 2017, 2:05 pm
#2
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,409
Maybe you're staying at the wrong hotels!? In my case most front desk are usually extremely friendly. This year only 1 or 2 front desks were unfriendly and 1 was downright nasty.
That last one knew details he couldn't know unless he went through the paperwork I had left on the desk in my room. He asked me how the conference (a tiny conference with absolutely no publicity) was going. I never told him or showed him that I was participating at said conference.
May 28, 2017, 3:14 pm
#3
Join Date: Jun 2011
Location: SFO
Programs: AA, UA lowly commoner
Posts: 783
No, we don't all know that because guaranteed check-in isn't at 4 pm for all hotels. Some of us, when asking about early check-in, appreciate hearing when check-in time is at the particular property. Or even if we don't need to know it, we just let it go by without taking offense.
May 29, 2017, 3:07 am
#6
Moderator: UK and Ireland & Europe
Join Date: Jan 2003
Location: Biggleswade
Programs: SK*G, Lots of Blue Elsewhere
Posts: 13,613
Yup, a lot of chains script things and leave very little leeway. Just look at the customer satisfaction surveys you get. It's not "were the check-in staff helpful" it's "did the check-in staff nag you about booking dinner in our restaurant".
Hilton, with their "how dare you not book through our website" speech is one of the most irritating. Worse still, when you complain about this, they send you back a list of reasons why you should book through the website...
Hilton, with their "how dare you not book through our website" speech is one of the most irritating. Worse still, when you complain about this, they send you back a list of reasons why you should book through the website...
May 29, 2017, 3:52 am
#7
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,409
May 29, 2017, 1:42 pm
#8
Original Poster
Join Date: Sep 2008
Posts: 7,876
But there is no self checkin at hotels yet, not like airlines where you just go online and do it. Why would someone like waiting to speak to a person who just has to do some paperwork?
May 29, 2017, 2:45 pm
#12
Original Poster
Join Date: Sep 2008
Posts: 7,876
I'm pretty sure people with servants don't check-in at front desks. But maybe you should ask someone who has servants.
Saw this video, haha. https://www.youtube.com/watch?v=qNDS4kVwA68
Yup, a lot of chains script things and leave very little leeway. Just look at the customer satisfaction surveys you get. It's not "were the check-in staff helpful" it's "did the check-in staff nag you about booking dinner in our restaurant".
Hilton, with their "how dare you not book through our website" speech is one of the most irritating. Worse still, when you complain about this, they send you back a list of reasons why you should book through the website...
Hilton, with their "how dare you not book through our website" speech is one of the most irritating. Worse still, when you complain about this, they send you back a list of reasons why you should book through the website...
Last edited by JY1024; May 29, 2017 at 11:22 pm Reason: Merged consecutive posts
May 29, 2017, 7:26 pm
#13
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
May 29, 2017, 8:01 pm
#14
FlyerTalk Evangelist
Join Date: May 2012
Location: Sydney Australia
Programs: No programs & No Points!!!
Posts: 14,227
May 29, 2017, 10:45 pm
#15
FlyerTalk Evangelist
Join Date: Jul 2011
Location: RNO
Programs: AA/DL/UA
Posts: 10,809
Like when you are a platinum member and asking about early check-in, and they have to add, when no room is available yet, "guaranteed check-in is at 4pm". Like we don't know that? We haven't stayed in a hotel before?
The worst part of staying at a hotel is dealing with the front desk (usually, sometimes they are very pleasant. Maybe 4% of the time)
The worst part of staying at a hotel is dealing with the front desk (usually, sometimes they are very pleasant. Maybe 4% of the time)