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Thread: why do hotel clerks say things that make it worse?
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Old May 29, 2017 | 2:45 pm
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s0ssos
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Originally Posted by Fredrik74
Why don't you ask one of your servants to do the talking then?
I'm pretty sure people with servants don't check-in at front desks. But maybe you should ask someone who has servants.

Originally Posted by stut
Yup, a lot of chains script things and leave very little leeway. Just look at the customer satisfaction surveys you get. It's not "were the check-in staff helpful" it's "did the check-in staff nag you about booking dinner in our restaurant".

​​​​Hilton, with their "how dare you not book through our website" speech is one of the most irritating. Worse still, when you complain about this, they send you back a list of reasons why you should book through the website...
Saw this video, haha. https://www.youtube.com/watch?v=qNDS4kVwA68
Last edited by JY1024; May 29, 2017 at 11:22 pm Reason: Merged consecutive posts
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