FlyerTalk Forums - View Single Post - why do hotel clerks say things that make it worse?
Thread: why do hotel clerks say things that make it worse?
View Single Post
Old May 29, 2017 | 1:42 pm
  #8  
s0ssos
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Sep 2008
Posts: 7,933
Originally Posted by sbm12
If you only find the front desk staff pleasant 4% of the time then I'm gonna guess the problem isn't with them. :-:
It is about an interactions that adds something versus just taking away time. Many times it is not unpleasant, but something that a robot would have done faster.
But there is no self checkin at hotels yet, not like airlines where you just go online and do it. Why would someone like waiting to speak to a person who just has to do some paperwork?
s0ssos is offline  
Reply