Check Your Glasses & Cups
#1
Original Poster
Join Date: Dec 2009
Location: Houston, TX / USA
Programs: CO / DL / UA / Priority Club / Gold Crown - Platinum - HHonors - Diomond - Hertz Presidents Club.
Posts: 33
Check Your Glasses & Cups
This is a pet pieve of mine I thought I'd share. Glasses & Coffee cups in hotel rooms.
A lot of hotels do this. It's not limited to only one hotel chain.
I'm on my last night at the Holiday Inn Select, Memphis Airport. I enjoy a few cups of coffee in the morning. Most of the coffee makers are scummy looking to me, so I pack my own instant, creamers, and sweetners. I only use the coffee maker to heat the water without the basket or lid. Anyhoo, hese's my issue.
I washed a coffee cup and had my coffee. When I returned from work that evening there were clean cups by the coffee maker. (Or were they clean?) I had placed a scratch on the bottom of the cup and left it on the bathroom sink. When I looked, the same cup was there the next day. It's obvious, the cup was washed in the bathroom sink, and with what? Probably the glass cleaner they used to clean the mirror? And who used it before me on the day before I checked in? When I first removed the sanitary cover, I placed a small pen mark on the inside rim and threw it in the garbage with the old tissues, and bathroom waste. But the next day, that cover was back on the cup.
Just an FYI, if you like coffee or drinks in your room, bring your own paper cups or styrofoam coffee cups.
Yes, I've complained many times. I get the standard "Sorry bout that, we will look into it"
A lot of hotels do this. It's not limited to only one hotel chain.
I'm on my last night at the Holiday Inn Select, Memphis Airport. I enjoy a few cups of coffee in the morning. Most of the coffee makers are scummy looking to me, so I pack my own instant, creamers, and sweetners. I only use the coffee maker to heat the water without the basket or lid. Anyhoo, hese's my issue.
I washed a coffee cup and had my coffee. When I returned from work that evening there were clean cups by the coffee maker. (Or were they clean?) I had placed a scratch on the bottom of the cup and left it on the bathroom sink. When I looked, the same cup was there the next day. It's obvious, the cup was washed in the bathroom sink, and with what? Probably the glass cleaner they used to clean the mirror? And who used it before me on the day before I checked in? When I first removed the sanitary cover, I placed a small pen mark on the inside rim and threw it in the garbage with the old tissues, and bathroom waste. But the next day, that cover was back on the cup.
Just an FYI, if you like coffee or drinks in your room, bring your own paper cups or styrofoam coffee cups.
Yes, I've complained many times. I get the standard "Sorry bout that, we will look into it"
#2
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
There are past threads about this.
It is indeed a problem at many places.
Most (certainly all of the big chains) have official policies in place to have glasses/mugs properly cleaned and replaced, however ineffective management often leads to those policies being ignored by housekeeping.
It is indeed a problem at many places.
Most (certainly all of the big chains) have official policies in place to have glasses/mugs properly cleaned and replaced, however ineffective management often leads to those policies being ignored by housekeeping.
#3
Join Date: Oct 2009
Location: Canberra, Australia
Programs: QF, AA, BD, PC, HH, Hertz
Posts: 203
I have worked in a number of hotels and it was pretty standard to clean the bathroom with the used towels. This often includes the cups. One of the worst things was the order the bathroom was cleaned in didnt follow a particular order, so sometimes the toilet was last, othertimes it wasnt.
As a general rule i only drink out of bottles, and if I have to use a cup I wash it thoroughly myself before using them in hotels.
As a general rule i only drink out of bottles, and if I have to use a cup I wash it thoroughly myself before using them in hotels.
#7
Join Date: Jun 2007
Location: SEA
Programs: AS-GoldMVP,Hilton, Hyatt, Hertz
Posts: 907
I carry a 3oz bottle of dish soap which I just keep in my suitcase. I wash my glasses first thing and the glass or mug that I continue to want to use, I will put in a drawer so the maids don't see it. Then I just keep using the same glass/mug that I know I have washed and is clean.......
(I also carry a 3 oz bottle of vinegar, I will use that to flush through the coffee maker in the room. I get clean water coming out of there and so do the next set of people that stay in the room )
(I also carry a 3 oz bottle of vinegar, I will use that to flush through the coffee maker in the room. I get clean water coming out of there and so do the next set of people that stay in the room )
#8
Join Date: Dec 2008
Posts: 146
Yeah, a couple years ago there was some hidden camera news report about the housekeeping staff using the same dirty rag to clean the bathroom & then washing out the glasses. I do trust my immune system & I rarely get sick, but sorry that's just disgusting. I'm an RN, for the last 5 years assisting with colonoscopies etc. so I don't gross out that easily, but I don't drink out of hotel room glasses.
#11
FlyerTalk Evangelist
Join Date: Jun 2002
Location: ORD, HKG
Programs: UA*G, AA Emerald, HHonors Diamond, Hyatt globalist
Posts: 10,276
#12
Join Date: Jul 2006
Location: SEA
Programs: A3*G, AC, IHG Plat AMB
Posts: 1,604
Well, that's one possible infection vector as to why my girlfriend and I both came down with similar colds within 12h of each other.
Granted, I kind of saw it coming as we were both drinking out of cups at the local Ukrainian hotel....
Granted, I kind of saw it coming as we were both drinking out of cups at the local Ukrainian hotel....
#13
Original Poster
Join Date: Dec 2009
Location: Houston, TX / USA
Programs: CO / DL / UA / Priority Club / Gold Crown - Platinum - HHonors - Diomond - Hertz Presidents Club.
Posts: 33
I ran into this at Holiday Inn in California. I sent an email to HI via their web site. The next day I returned to see the halls filled with carts containing glasses & cups. Around 7:00pm they sent a small fruit basket and bottle of wine with a note thanking me for bringing this to their attention. Looks like someone got their butt chewed out that time.
Bottome line is, I don't need wine & fruit. I just want my morning coffee in a clean cup.
Bottome line is, I don't need wine & fruit. I just want my morning coffee in a clean cup.