Feb 24, 2015, 10:48 pm
Last edit by: yosithezet
Promo Landing Page: https://www.spg.com/uber
SPG + Uber FAQ: https://www.spgpromos.com/uber/?acti...M=UberLink_DEF
SPG + Uber T&Cs: https://www.spgpromos.com/uber/?acti...M=UberLink_DEF
UPDATE: October 26, 2017
Effective December 17, 2017 the SPG partnership with Uber will come to an end.
Members who have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year will continue to earn Starpoints on Uber rides up until 11:59PM on December 17, 2017.
If the stay overlaps with the program end date, you will still earn 2 starpoints per USD 1 spent on Uber rides taken during your stay. Any rides taken after 11:59 on December 17, 2017 even if taken during a stay that originated on or before December 17, 2014 will not earn starpoints on that uber ride.
Frequently Asked Questions
When will members stop earning Starpoints on their Uber rides?
Members who have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year will continue to earn Starpoints on Uber rides up until 11:59PM on December 17, 2017, subject to applicable limits.
If members have a stay that overlaps with the program end date, will they still earn 2 Starpoints per US$1 spent on Uber rides taken during the stay?
Yes, members who check-in for a Stay prior to 11:59PM on December 17, 2017 and have an Uber pick-up time prior to 11:59PM on December 17, 2017, subject to applicable limits, will earn 2 Starpoints for every U.S. dollar or its foreign equivalent denomination spent for fares on the Uber ride(s). Any rides taken after 11:59PM on December 17, 2017, even if taken during a stay that originated on or prior to December 17, 2017, will not earn Starpoints on the Uber ride(s). To earn Starpoints for any Uber ride the member must have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year.
Why did I recently have a delay in my Starpoints posting for my Uber rides?
An issue was identified affecting Uber rides over the last month that delayed the posting of points to member accounts. We have since fixed this issue and members should receive all ride credits within the stated 2-4 week period.
UPDATE: January 18, 2017
Uber Partnership Update
With your SPG and Uber accounts linked and you have met a requirement of ONE qualifying stay in the current calendar year, SPG members will earn 1 point per dollar spent with Uber on every day rides. For rides during stays, SPG members will earn 2 points per dollar spent on Uber (Preferred), 3 points per (Gold or Platinum), or 4 points per (Plat75).
There is a maximum of $10,000 in points-earning spend with Uber per calendar year. This means that you could have up to 40,000 SPG points with this promotion (if you were a Plat75 and only used Uber while on SPG stays and maxed out $10,000 in Uber services).
Bangkok - Charged in local currency THB.
Beijing - Charged in USD.
Delhi - Charged in local currency INR.
Guangzhou - Charged in USD.
Ho Chi Minh City - Charged in local currency VND.
Hong Kong - Charged in local currency HKD.
London - Charged in local currency GBP (American Express)
Hyderabad - Charged in local currency INR.
Kolkata - Charged in local currency INR.
Kuala Lumpur - Charged in local currency MYR.
Mumbai - Charged in local currency INR.
Penang - Charged in local currency MYR.
Seoul - Charged in local currency KRW.
Santiago de Chile - Charged in local currency CLP when using MC, charged in USD when using Amex.
Shanghai - Charged in USD.
Singapore - Charged in local currency SGD.
Taipei - Charged in local currency TWD.
Tokyo - Charged in local currency JPY.
Toronto - Charged in local currency CAD.
UAE - Charged in local currency AED
SPG + Uber FAQ: https://www.spgpromos.com/uber/?acti...M=UberLink_DEF
SPG + Uber T&Cs: https://www.spgpromos.com/uber/?acti...M=UberLink_DEF
UPDATE: October 26, 2017
Effective December 17, 2017 the SPG partnership with Uber will come to an end.
Members who have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year will continue to earn Starpoints on Uber rides up until 11:59PM on December 17, 2017.
If the stay overlaps with the program end date, you will still earn 2 starpoints per USD 1 spent on Uber rides taken during your stay. Any rides taken after 11:59 on December 17, 2017 even if taken during a stay that originated on or before December 17, 2014 will not earn starpoints on that uber ride.
Frequently Asked Questions
When will members stop earning Starpoints on their Uber rides?
Members who have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year will continue to earn Starpoints on Uber rides up until 11:59PM on December 17, 2017, subject to applicable limits.
If members have a stay that overlaps with the program end date, will they still earn 2 Starpoints per US$1 spent on Uber rides taken during the stay?
Yes, members who check-in for a Stay prior to 11:59PM on December 17, 2017 and have an Uber pick-up time prior to 11:59PM on December 17, 2017, subject to applicable limits, will earn 2 Starpoints for every U.S. dollar or its foreign equivalent denomination spent for fares on the Uber ride(s). Any rides taken after 11:59PM on December 17, 2017, even if taken during a stay that originated on or prior to December 17, 2017, will not earn Starpoints on the Uber ride(s). To earn Starpoints for any Uber ride the member must have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year.
Why did I recently have a delay in my Starpoints posting for my Uber rides?
An issue was identified affecting Uber rides over the last month that delayed the posting of points to member accounts. We have since fixed this issue and members should receive all ride credits within the stated 2-4 week period.
UPDATE: January 18, 2017
Uber Partnership Update
- During Hotel stay: Members will earn two Starpoints per US$1 spent with Uber (versus two, three or four Starpoints per US$1, depending on member tier).
- Everyday: members will earn one Starpoint per US$2 spent with Uber (versus one Starpoint per US$1).
With your SPG and Uber accounts linked and you have met a requirement of ONE qualifying stay in the current calendar year, SPG members will earn 1 point per dollar spent with Uber on every day rides. For rides during stays, SPG members will earn 2 points per dollar spent on Uber (Preferred), 3 points per (Gold or Platinum), or 4 points per (Plat75).
There is a maximum of $10,000 in points-earning spend with Uber per calendar year. This means that you could have up to 40,000 SPG points with this promotion (if you were a Plat75 and only used Uber while on SPG stays and maxed out $10,000 in Uber services).
Bangkok - Charged in local currency THB.
Beijing - Charged in USD.
Delhi - Charged in local currency INR.
Guangzhou - Charged in USD.
Ho Chi Minh City - Charged in local currency VND.
Hong Kong - Charged in local currency HKD.
London - Charged in local currency GBP (American Express)
Hyderabad - Charged in local currency INR.
Kolkata - Charged in local currency INR.
Kuala Lumpur - Charged in local currency MYR.
Mumbai - Charged in local currency INR.
Penang - Charged in local currency MYR.
Seoul - Charged in local currency KRW.
Santiago de Chile - Charged in local currency CLP when using MC, charged in USD when using Amex.
Shanghai - Charged in USD.
Singapore - Charged in local currency SGD.
Taipei - Charged in local currency TWD.
Tokyo - Charged in local currency JPY.
Toronto - Charged in local currency CAD.
UAE - Charged in local currency AED
[GONE] SPG + Uber Partnership - Earn Starpoints with Uber Rides - ENDED 17 DEC 2017
May 29, 2016, 11:58 am
#466
Join Date: Jun 2013
Posts: 2,363
Uber to spg points not posting?
Anyone else notice their uber rides aren't posting points? Mine worked till late April and now I notice that all of May none of my Uber rides have posted to my account. Is there some new wrinkle/rule I am missing?
May 29, 2016, 3:03 pm
#467
Join Date: Mar 2016
Location: CW
Programs: Marriott titanium, KL/AF FB Ulti
Posts: 644
I've got the same impression; my recent Uber points are not credited. Furthermore, I see something else quite strange in my starpoints overview.
I went to Sheraton La Caleta last week and booked a room with breakfast (they only offer rates with breakfast). At check-in I've chosen the 500 points as a welcome gift and Make a Green Choice.
After my stay 500 welcome points and the green choice points are credited.
Today I've noticed that the points have been removed again from my account! In my starpoints overview they have been replaced by "platinum gift: breakfast, 0 points". How could I have chosen breakfast as a welcome gift if I paid for breakfast already? Besides there is even a club lounge, so no need to choose breakfast as a welcome gift.
When I took a closer look at my SPG account, it seemed that from several stays in 2016 my welcome points have been removed, after being added first. I was a bit confused about this, because once points are credited I never look back into my account to check whether they are still there. Would be crazy to do this for my 120 nights last 1,5 year. But it seems worth it.
Any other experiences with vanishing starpoints?
I went to Sheraton La Caleta last week and booked a room with breakfast (they only offer rates with breakfast). At check-in I've chosen the 500 points as a welcome gift and Make a Green Choice.
After my stay 500 welcome points and the green choice points are credited.
Today I've noticed that the points have been removed again from my account! In my starpoints overview they have been replaced by "platinum gift: breakfast, 0 points". How could I have chosen breakfast as a welcome gift if I paid for breakfast already? Besides there is even a club lounge, so no need to choose breakfast as a welcome gift.
When I took a closer look at my SPG account, it seemed that from several stays in 2016 my welcome points have been removed, after being added first. I was a bit confused about this, because once points are credited I never look back into my account to check whether they are still there. Would be crazy to do this for my 120 nights last 1,5 year. But it seems worth it.
Any other experiences with vanishing starpoints?
May 29, 2016, 3:34 pm
#468
Join Date: Jan 2016
Posts: 905
I was truly amazed to see that my very first Uber ride points posted within 16 hours of the journey: 3 points followed soon after by an additional 3 bonus points. (Uber is very inexpensive in Bangkok and I took the journey to get the hang of the system.)
May 29, 2016, 3:34 pm
#469
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I've got the same impression; my recent Uber points are not credited. Furthermore, I see something else quite strange in my starpoints overview.
I went to Sheraton La Caleta last week and booked a room with breakfast (they only offer rates with breakfast). At check-in I've chosen the 500 points as a welcome gift and Make a Green Choice.
After my stay 500 welcome points and the green choice points are credited.
Today I've noticed that the points have been removed again from my account! In my starpoints overview they have been replaced by "platinum gift: breakfast, 0 points". How could I have chosen breakfast as a welcome gift if I paid for breakfast already? Besides there is even a club lounge, so no need to choose breakfast as a welcome gift.
When I took a closer look at my SPG account, it seemed that from several stays in 2016 my welcome points have been removed, after being added first. I was a bit confused about this, because once points are credited I never look back into my account to check whether they are still there. Would be crazy to do this for my 120 nights last 1,5 year. But it seems worth it.
Any other experiences with vanishing starpoints?
I went to Sheraton La Caleta last week and booked a room with breakfast (they only offer rates with breakfast). At check-in I've chosen the 500 points as a welcome gift and Make a Green Choice.
After my stay 500 welcome points and the green choice points are credited.
Today I've noticed that the points have been removed again from my account! In my starpoints overview they have been replaced by "platinum gift: breakfast, 0 points". How could I have chosen breakfast as a welcome gift if I paid for breakfast already? Besides there is even a club lounge, so no need to choose breakfast as a welcome gift.
When I took a closer look at my SPG account, it seemed that from several stays in 2016 my welcome points have been removed, after being added first. I was a bit confused about this, because once points are credited I never look back into my account to check whether they are still there. Would be crazy to do this for my 120 nights last 1,5 year. But it seems worth it.
Any other experiences with vanishing starpoints?
May 29, 2016, 8:17 pm
#470
Join Date: Mar 2015
Posts: 1,989
I've got the same impression; my recent Uber points are not credited. Furthermore, I see something else quite strange in my starpoints overview.
I went to Sheraton La Caleta last week and booked a room with breakfast (they only offer rates with breakfast). At check-in I've chosen the 500 points as a welcome gift and Make a Green Choice.
After my stay 500 welcome points and the green choice points are credited.
Today I've noticed that the points have been removed again from my account! In my starpoints overview they have been replaced by "platinum gift: breakfast, 0 points". How could I have chosen breakfast as a welcome gift if I paid for breakfast already? Besides there is even a club lounge, so no need to choose breakfast as a welcome gift.
When I took a closer look at my SPG account, it seemed that from several stays in 2016 my welcome points have been removed, after being added first. I was a bit confused about this, because once points are credited I never look back into my account to check whether they are still there. Would be crazy to do this for my 120 nights last 1,5 year. But it seems worth it.
Any other experiences with vanishing starpoints?
I went to Sheraton La Caleta last week and booked a room with breakfast (they only offer rates with breakfast). At check-in I've chosen the 500 points as a welcome gift and Make a Green Choice.
After my stay 500 welcome points and the green choice points are credited.
Today I've noticed that the points have been removed again from my account! In my starpoints overview they have been replaced by "platinum gift: breakfast, 0 points". How could I have chosen breakfast as a welcome gift if I paid for breakfast already? Besides there is even a club lounge, so no need to choose breakfast as a welcome gift.
When I took a closer look at my SPG account, it seemed that from several stays in 2016 my welcome points have been removed, after being added first. I was a bit confused about this, because once points are credited I never look back into my account to check whether they are still there. Would be crazy to do this for my 120 nights last 1,5 year. But it seems worth it.
Any other experiences with vanishing starpoints?
May 30, 2016, 3:12 am
#471
Join Date: Mar 2016
Location: CW
Programs: Marriott titanium, KL/AF FB Ulti
Posts: 644
I've sent them screenshots and 7 reservation numbers of subsequently removed hotel stays and credits in 2016, so let's wait for the answer.
I didn't mention the Uber points yet, since it's a different case: they just haven't been posted (yet).
I didn't mention the Uber points yet, since it's a different case: they just haven't been posted (yet).
May 30, 2016, 7:47 am
#472
Join Date: Feb 2015
Posts: 9
The points for my Uber ride on 24th May got posted on 25th May but post 25th May, none have posted. Usually, they get credited within 24 hours..
May 30, 2016, 8:58 am
#473
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,171
May 30, 2016, 10:15 am
#474
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
It can take as long as 4 weeks for either Uber ride or Uber-related stay bonuses to be credited. If anyone has any that are still missing after this time-frame, we are glad to follow up on them by request via PM here at Flyertalk or by email to the email address below.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
May 30, 2016, 5:19 pm
#475
Join Date: Jan 2015
Location: Kuwait (KW)
Programs: Qatar Airways, Hyatt, Hilton, Marriott, IHG
Posts: 2,712
Same boat here. Points used to post within a day but now they're all MIA.
Thanks for the response, William - let's see...
khabah
Thanks for the response, William - let's see...
khabah
May 30, 2016, 7:20 pm
#476
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,171
It can take as long as 4 weeks for either Uber ride or Uber-related stay bonuses to be credited. If anyone has any that are still missing after this time-frame, we are glad to follow up on them by request via PM here at Flyertalk or by email to the email address below.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
So - given that, has something "broken" with the process in the past week? Thanks.
May 30, 2016, 9:21 pm
#477
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
If your Uber rides are still missing after the 4 weeks deadline, do email us your Uber receipts and SPG account details so that we can check it out for you.
Kamal Taufiq | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Last edited by Starwood Lurker IV; May 30, 2016 at 10:52 pm
May 30, 2016, 11:37 pm
#478
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,773
My uber points have been reliably posting within a day.
May 30, 2016, 11:46 pm
#479
Join Date: Dec 2014
Programs: IHG Spire Ambassador, SPG Platinum, Hyatt Diamond
Posts: 53
William...while we know that's the "letter of the law", pretty much since the program was instituted base fare points have posted within a day, and any stay-related bonus points within a few days after that.
So - given that, has something "broken" with the process in the past week? Thanks.
So - given that, has something "broken" with the process in the past week? Thanks.
May 31, 2016, 10:40 am
#480
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831