Mar 30, 2015, 12:29 am
Last edit by: lcpteck
SPG Keyless
List of SPG Keyless properties
Aloft Abu Dhabi
Aloft Arundel Mills
Aloft Asheville Downtown
Aloft Atlanta Downtown
Aloft Austin at The Domain
Aloft Beachwood
Aloft Beijing, Haidian
Aloft Birmingham Soho Square
Aloft Bogota Airport
Aloft Bolingbrook
Aloft Broomfield Denver
Aloft Brussels Schuman
Aloft Buffalo Airport
Aloft Bursa Hotel
Aloft BWI Baltimore Washington International Airport
Aloft Calgary University
Aloft Cancun
Aloft Cessna
Aloft Chapel Hill
Aloft Charleston Airport & Convention Center
Aloft Charlotte Ballantyne
Aloft Charlotte Uptown at the EpiCentre
Aloft Chesapeake
Aloft Chicago City Center
Aloft Chicago O'Hare
Aloft Cleveland Downtown
Aloft Cupertino
Aloft Dalian
Aloft Dallas Downtown
Aloft Denver Downtown
Aloft Denver International Airport
Aloft Detroit
Aloft Dongguan Songshan Lake
Aloft Dulles Airport North
Aloft Frisco
Aloft Green Bay
Aloft Guadalajara
Aloft Haiyang
Aloft Harlem
Aloft Houston by the Galleria
Aloft Jacksonville Airport
Aloft Jacksonville Tapestry Park
Aloft Kuala Lumpur Sentral
Aloft Las Colinas
Aloft Leawood-Overland Park
Aloft Lexington
Aloft Liverpool
Aloft London Excel
Aloft Miami - Brickell
Aloft Miami Doral
Aloft Milwaukee Downtown
Aloft Minneapolis
Aloft Montréal Airport
Aloft Mount Laurel
Aloft Nanhai, Foshan
Aloft Nashville West End
Aloft Nashville-Cool Springs
Aloft New Orleans Downtown
Aloft New York Brooklyn
Aloft Oklahoma City Downtown Bricktown
Aloft Ontario-Rancho Cucamonga
Aloft Orlando Downtown
Aloft Panama
Aloft Philadelphia Airport
Aloft Phoenix-Airport
Aloft Plano
Aloft Portland Airport at Cascade Station
Aloft Richmond West
Aloft Rogers-Bentonville
Aloft San Antonio Airport
Aloft San Francisco Airport
Aloft Seoul Gangnam
Aloft Silicon Valley
Aloft Sunnyvale
Aloft Tallahassee Downtown
Aloft Tampa Downtown
Aloft Tempe
Aloft Tucson University
Aloft Tulsa
Aloft Tulsa Downtown
Aloft Vaughan Mills
Aloft Winchester
Aloft Yancheng
Aloft Zhengzhou Shangjie
Aloft Zhengzhou Zhengdong New District
Element Arundel Mills
Element Dallas Fort Worth Airport North
Element Denver Park Meadows
Element Ewing Princeton
Element Fargo
Element Frankfurt Airport
Element Hanover Lebanon
Element Harrison - Newark
Element Houston Vintage Park
Element Las Vegas Summerlin
Element Lexington
Element Miami Doral
Element Miami International Airport
Element New York Times Square West
Element Omaha Midtown Crossing
Element Suzhou Science and Technology Town
W Atlanta - Buckhead
W Atlanta - Downtown
W Atlanta - Midtown
W Austin
W Barcelona
W Bogota Hotel
W Boston
W Chicago - City Center
W Chicago - Lakeshore
W Dallas - Victory
W Doha Hotel & Residences
W Fort Lauderdale
W Guangzhou
W Hoboken
W Hollywood
W Hong Kong
W Istanbul
W London - Leicester Square
W Los Angeles - Westwood
W Mexico City
W Minneapolis - The Foshay
W Montréal
W New Orleans - French Quarter
W New York - Downtown
W New York - Times Square
W New York - Union Square
W Paris - Opéra
W Retreat & Spa Bali - Seminyak
W Retreat Koh Samui
W San Francisco
W Santiago
W Scottsdale
W Seattle
W Seoul - Walkerhill
W Singapore - Sentosa Cove
W South Beach
W Taipei
W Washington D.C.
List of SPG Keyless properties
Aloft Abu Dhabi
Aloft Arundel Mills
Aloft Asheville Downtown
Aloft Atlanta Downtown
Aloft Austin at The Domain
Aloft Beachwood
Aloft Beijing, Haidian
Aloft Birmingham Soho Square
Aloft Bogota Airport
Aloft Bolingbrook
Aloft Broomfield Denver
Aloft Brussels Schuman
Aloft Buffalo Airport
Aloft Bursa Hotel
Aloft BWI Baltimore Washington International Airport
Aloft Calgary University
Aloft Cancun
Aloft Cessna
Aloft Chapel Hill
Aloft Charleston Airport & Convention Center
Aloft Charlotte Ballantyne
Aloft Charlotte Uptown at the EpiCentre
Aloft Chesapeake
Aloft Chicago City Center
Aloft Chicago O'Hare
Aloft Cleveland Downtown
Aloft Cupertino
Aloft Dalian
Aloft Dallas Downtown
Aloft Denver Downtown
Aloft Denver International Airport
Aloft Detroit
Aloft Dongguan Songshan Lake
Aloft Dulles Airport North
Aloft Frisco
Aloft Green Bay
Aloft Guadalajara
Aloft Haiyang
Aloft Harlem
Aloft Houston by the Galleria
Aloft Jacksonville Airport
Aloft Jacksonville Tapestry Park
Aloft Kuala Lumpur Sentral
Aloft Las Colinas
Aloft Leawood-Overland Park
Aloft Lexington
Aloft Liverpool
Aloft London Excel
Aloft Miami - Brickell
Aloft Miami Doral
Aloft Milwaukee Downtown
Aloft Minneapolis
Aloft Montréal Airport
Aloft Mount Laurel
Aloft Nanhai, Foshan
Aloft Nashville West End
Aloft Nashville-Cool Springs
Aloft New Orleans Downtown
Aloft New York Brooklyn
Aloft Oklahoma City Downtown Bricktown
Aloft Ontario-Rancho Cucamonga
Aloft Orlando Downtown
Aloft Panama
Aloft Philadelphia Airport
Aloft Phoenix-Airport
Aloft Plano
Aloft Portland Airport at Cascade Station
Aloft Richmond West
Aloft Rogers-Bentonville
Aloft San Antonio Airport
Aloft San Francisco Airport
Aloft Seoul Gangnam
Aloft Silicon Valley
Aloft Sunnyvale
Aloft Tallahassee Downtown
Aloft Tampa Downtown
Aloft Tempe
Aloft Tucson University
Aloft Tulsa
Aloft Tulsa Downtown
Aloft Vaughan Mills
Aloft Winchester
Aloft Yancheng
Aloft Zhengzhou Shangjie
Aloft Zhengzhou Zhengdong New District
Element Arundel Mills
Element Dallas Fort Worth Airport North
Element Denver Park Meadows
Element Ewing Princeton
Element Fargo
Element Frankfurt Airport
Element Hanover Lebanon
Element Harrison - Newark
Element Houston Vintage Park
Element Las Vegas Summerlin
Element Lexington
Element Miami Doral
Element Miami International Airport
Element New York Times Square West
Element Omaha Midtown Crossing
Element Suzhou Science and Technology Town
W Atlanta - Buckhead
W Atlanta - Downtown
W Atlanta - Midtown
W Austin
W Barcelona
W Bogota Hotel
W Boston
W Chicago - City Center
W Chicago - Lakeshore
W Dallas - Victory
W Doha Hotel & Residences
W Fort Lauderdale
W Guangzhou
W Hoboken
W Hollywood
W Hong Kong
W Istanbul
W London - Leicester Square
W Los Angeles - Westwood
W Mexico City
W Minneapolis - The Foshay
W Montréal
W New Orleans - French Quarter
W New York - Downtown
W New York - Times Square
W New York - Union Square
W Paris - Opéra
W Retreat & Spa Bali - Seminyak
W Retreat Koh Samui
W San Francisco
W Santiago
W Scottsdale
W Seattle
W Seoul - Walkerhill
W Singapore - Sentosa Cove
W South Beach
W Taipei
W Washington D.C.
SPG Keyless (mobile, keyless check-in) - Now Live [Master Thread]
Oct 25, 2015, 11:55 am
#181
Join Date: Aug 2011
Location: CDG
Programs: SK Gold, AF Gold, Marriott Platinum
Posts: 3,726
Compatibility probably hasn't been 100% certified yet for the very latest models. I'm sure it'll be included in one of the next updates.
Oct 27, 2015, 10:38 pm
#182
Join Date: Dec 2010
Posts: 1,860
I am at the Element in Denver and my SPG Keyless worked for 1 day. I left my room to get a water from downstairs and when I tried to use my phone again - it did not work. I even restarted my phone before going down stairs. No luck.
I even tried to go into the gym with the phone - no luck. After wasting 20 minutes trying to buy a water, I just asked for a key - because she said it would take even longer to reactivate the phone.
Is this a common thing? Do you always have working phone keys? Or have others been in similar situations?
I even tried to go into the gym with the phone - no luck. After wasting 20 minutes trying to buy a water, I just asked for a key - because she said it would take even longer to reactivate the phone.
Is this a common thing? Do you always have working phone keys? Or have others been in similar situations?
Oct 27, 2015, 11:49 pm
#183
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
I am at the Element in Denver and my SPG Keyless worked for 1 day. I left my room to get a water from downstairs and when I tried to use my phone again - it did not work. I even restarted my phone before going down stairs. No luck.
I even tried to go into the gym with the phone - no luck. After wasting 20 minutes trying to buy a water, I just asked for a key - because she said it would take even longer to reactivate the phone.
Is this a common thing? Do you always have working phone keys? Or have others been in similar situations?
I even tried to go into the gym with the phone - no luck. After wasting 20 minutes trying to buy a water, I just asked for a key - because she said it would take even longer to reactivate the phone.
Is this a common thing? Do you always have working phone keys? Or have others been in similar situations?
Sorry to learn about the inconveniences you have come across with SPG Keyless.
If you can provide the below information to [email protected], our tech team will look into this for you.
- cell phone model
- operation system
- SPG APP version
- screenshot of any error message
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
Oct 28, 2015, 7:57 pm
#184
Join Date: Dec 2010
Posts: 1,860
I am not sure if you know who I am, in regard to my SPG #. (it wouldn't surprise me if it is noted in my account now....)
But anyways, I did leave feedback via the SPG app, although I could provide further details as necessary.
-Verizon VS895 Phone (aka LG G3 phone)
-Latest public Verizon OS (my phone is not rooted or modded in any way) 5.1.1 Android OS version
-SPG App Version 4.0 from Android Play Store
-No errors. The door just kept flashing green. It definitely knew my phone was there.
Tell my ambassador to do something extra nice for me on my stay at the Royal Palm in Miami for me providing these data points
But anyways, I did leave feedback via the SPG app, although I could provide further details as necessary.
-Verizon VS895 Phone (aka LG G3 phone)
-Latest public Verizon OS (my phone is not rooted or modded in any way) 5.1.1 Android OS version
-SPG App Version 4.0 from Android Play Store
-No errors. The door just kept flashing green. It definitely knew my phone was there.
Tell my ambassador to do something extra nice for me on my stay at the Royal Palm in Miami for me providing these data points
Hi factory81,
Sorry to learn about the inconveniences you have come across with SPG Keyless.
If you can provide the below information to [email protected], our tech team will look into this for you.
- cell phone model
- operation system
- SPG APP version
- screenshot of any error message
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
Sorry to learn about the inconveniences you have come across with SPG Keyless.
If you can provide the below information to [email protected], our tech team will look into this for you.
- cell phone model
- operation system
- SPG APP version
- screenshot of any error message
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
Nov 24, 2015, 9:27 am
#185
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
Can you use keyless to do a mattress run without ever physically going to the hotel?
Nov 24, 2015, 10:12 am
#186
Join Date: Jan 2007
Location: Maryland, USA
Programs: AA Platinum/2m miler, Marriott A and LTT, Delta Diamond, Hertz Presidents, Avis Presidents. +more
Posts: 127
Droid Turbo
Hi rikramer,
We are constantly working to expand the devices which are compatible with SPG Keyless. If you can send an email to [email protected] with your device ID, the team will open a ticket to add your device to compatible device list.
To locate your device ID, please go to: 'Settings' on your device - > About Phone
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
We are constantly working to expand the devices which are compatible with SPG Keyless. If you can send an email to [email protected] with your device ID, the team will open a ticket to add your device to compatible device list.
To locate your device ID, please go to: 'Settings' on your device - > About Phone
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
I did notice when I registered that, like every time I make any change to my account on my phone, I get multiple text messages congratulating me on linking my account with various social media accounts, as well as for achieving Lifetime Gold - which I achieved a long time ago (and apparently many times since...). I wonder if anyone else saw that when they registered for Keyless.
Last edited by BMGRAHAM; Nov 24, 2015 at 10:23 am
Nov 24, 2015, 3:21 pm
#187
FlyerTalk Evangelist
Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,523
Nov 24, 2015, 5:51 pm
#188
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Nov 25, 2015, 7:15 am
#189
Suspended
Join Date: Mar 2007
Posts: 94
Mattress Run with SPG Keyless?
Can you mattress run by just finding a cheap hotel anywhere (with Keyless) and checking in or does SPG track if you use your key to prevent that?
Nov 25, 2015, 7:50 am
#190
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Hopefully one of the Lurkers can answer.
Nov 25, 2015, 7:55 am
#191
Suspended
Join Date: Mar 2007
Posts: 94
Same question asked YESTERDAY here: SPG Keyless (mobile, keyless check-in) - Now Live [Master Thread]
Hopefully one of the Lurkers can answer.
Hopefully one of the Lurkers can answer.
Nov 25, 2015, 8:06 am
#192
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Nov 25, 2015, 8:29 am
#193
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
I seriously doubt that anyone would consider coding a system to decide whether or not you were a guest of record based on it detecting if you had been 'anywhere near' the hotel in question.
Nov 25, 2015, 8:35 am
#194
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
But you are entitled to your opinion.
Nov 25, 2015, 9:57 am
#195
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,669
I had two Aloft stays recently, neither of which allowed me to use keyless. I've an iPhone 6 and iOS 9.1.
In both cases, I could see my room number once I checked in, but I was not presented with any alerts about checking in, using keyless, etc.
My phone shows as registered for keyless.
What am I missing?
In both cases, I could see my room number once I checked in, but I was not presented with any alerts about checking in, using keyless, etc.
My phone shows as registered for keyless.
What am I missing?