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SPG Keyless (mobile, keyless check-in) - Now Live [Master Thread]

SPG Keyless (mobile, keyless check-in) - Now Live [Master Thread]

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Old Nov 25, 15, 12:05 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: lcpteck
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SPG Keyless


List of SPG Keyless properties

Aloft Abu Dhabi
Aloft Arundel Mills
Aloft Asheville Downtown
Aloft Atlanta Downtown
Aloft Austin at The Domain
Aloft Beachwood
Aloft Beijing, Haidian
Aloft Birmingham Soho Square
Aloft Bogota Airport
Aloft Bolingbrook
Aloft Broomfield Denver
Aloft Brussels Schuman
Aloft Buffalo Airport
Aloft Bursa Hotel
Aloft BWI Baltimore Washington International Airport
Aloft Calgary University
Aloft Cancun
Aloft Cessna
Aloft Chapel Hill
Aloft Charleston Airport & Convention Center
Aloft Charlotte Ballantyne
Aloft Charlotte Uptown at the EpiCentre
Aloft Chesapeake
Aloft Chicago City Center
Aloft Chicago O'Hare
Aloft Cleveland Downtown
Aloft Cupertino
Aloft Dalian
Aloft Dallas Downtown
Aloft Denver Downtown
Aloft Denver International Airport
Aloft Detroit
Aloft Dongguan Songshan Lake
Aloft Dulles Airport North
Aloft Frisco
Aloft Green Bay
Aloft Guadalajara
Aloft Haiyang
Aloft Harlem
Aloft Houston by the Galleria
Aloft Jacksonville Airport
Aloft Jacksonville Tapestry Park
Aloft Kuala Lumpur Sentral
Aloft Las Colinas
Aloft Leawood-Overland Park
Aloft Lexington
Aloft Liverpool
Aloft London Excel
Aloft Miami - Brickell
Aloft Miami Doral
Aloft Milwaukee Downtown
Aloft Minneapolis
Aloft Montréal Airport
Aloft Mount Laurel
Aloft Nanhai, Foshan
Aloft Nashville West End
Aloft Nashville-Cool Springs
Aloft New Orleans Downtown
Aloft New York Brooklyn
Aloft Oklahoma City Downtown Bricktown
Aloft Ontario-Rancho Cucamonga
Aloft Orlando Downtown
Aloft Panama
Aloft Philadelphia Airport
Aloft Phoenix-Airport
Aloft Plano
Aloft Portland Airport at Cascade Station
Aloft Richmond West
Aloft Rogers-Bentonville
Aloft San Antonio Airport
Aloft San Francisco Airport
Aloft Seoul Gangnam
Aloft Silicon Valley
Aloft Sunnyvale
Aloft Tallahassee Downtown
Aloft Tampa Downtown
Aloft Tempe
Aloft Tucson University
Aloft Tulsa
Aloft Tulsa Downtown
Aloft Vaughan Mills
Aloft Winchester
Aloft Yancheng
Aloft Zhengzhou Shangjie
Aloft Zhengzhou Zhengdong New District
Element Arundel Mills
Element Dallas Fort Worth Airport North
Element Denver Park Meadows
Element Ewing Princeton
Element Fargo
Element Frankfurt Airport
Element Hanover Lebanon
Element Harrison - Newark
Element Houston Vintage Park
Element Las Vegas Summerlin
Element Lexington
Element Miami Doral
Element Miami International Airport
Element New York Times Square West
Element Omaha Midtown Crossing
Element Suzhou Science and Technology Town
W Atlanta - Buckhead
W Atlanta - Downtown
W Atlanta - Midtown
W Austin
W Barcelona
W Bogota Hotel
W Boston
W Chicago - City Center
W Chicago - Lakeshore
W Dallas - Victory
W Doha Hotel & Residences
W Fort Lauderdale
W Guangzhou
W Hoboken
W Hollywood
W Hong Kong
W Istanbul
W London - Leicester Square
W Los Angeles - Westwood
W Mexico City
W Minneapolis - The Foshay
W Montréal
W New Orleans - French Quarter
W New York - Downtown
W New York - Times Square
W New York - Union Square
W Paris - Opéra
W Retreat & Spa Bali - Seminyak
W Retreat Koh Samui
W San Francisco
W Santiago
W Scottsdale
W Seattle
W Seoul - Walkerhill
W Singapore - Sentosa Cove
W South Beach
W Taipei
W Washington D.C.
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Old Nov 3, 14, 4:20 am
  #1  
Original Poster
 
Join Date: May 2012
Location: Singapore
Programs: JL Premier | Marriott Platinum Elite | GE, TSA-Pre
Posts: 6,672
SPG Keyless (mobile, keyless check-in) - Now Live [Master Thread]

Here's the website.

Android app updated as well.

I'm not gonna book a W Singapore just to try out the app. Way too expensive. Somebody else would have to.

*COUGH*travelswithmyself*COUGH*
lcpteck is offline  
Old Nov 3, 14, 5:07 am
  #2  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 12,071
BBC : Smartphones to be used as hotel room keys

The BBC was given a demonstration of the new system and spoke to Chris Holdren, Starwood's Senior Vice President, and Dr Selva Selvaratnam, the chief technology officer of HID global, the company which designed the locks' security
I'm presuming the "upgraded 30,000 room locks in its nearly 150 hotels" refers to Aloft.

http://www.bbc.co.uk/news/technology-29869249

(not sure if this link works outside the UK - there's a shorter video clip on the BBC Facebook page)

Last edited by Oxon Flyer; Nov 3, 14 at 5:40 am
Oxon Flyer is offline  
Old Nov 3, 14, 10:55 am
  #3  
Company Representative - Starwood
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
SPG Keyless - Now Live [Master Thread]

Earlier this year we announced a pilot that allowed for a truly mobile check-in experience. Today, we are excited to introduce SPG Keyless, powered by the SPG app; members can now use their phone as their room key. SPG Keyless is available across 10 hotels worldwide and will expand to all Aloft, Element & W Hotels globally early next year.

SPG Keyless works through Bluetooth & the SPG app for iPhone or Android. Starwood partnered with the world’s largest lock manufacturer, Assa Abloy, to create an all-new, Bluetooth-enabled lock as well as keyless software, which are designed to securely recognize and connect with a guest’s mobile device.

Here is how it works:
  • Download the SPG app (if you haven’t already!)
  • SPG Members must register their phone once through the SPG app and allow push notifications. Once you register your device, we will ask if you would like to go SPG Keyless for your upcoming reservations.
  • After booking a reservation at a participating hotel and approximately 24 hours before arrival, SPG members are invited to opt-in to SPG Keyless via push notification.
  • Guests will receive a push notification noting that they are checked in and the SPG app will update with his/her room number and Bluetooth key when the room is ready.
  • Upon arrival at the hotel, the guest can completely bypass the front desk (where available) and go directly to his/her room.
  • After ensuring his/her Bluetooth is enabled, the guest simply opens the SPG app, holds the smartphone to the door lock, waits for the solid green light and enters the room.
Hotels will start using SPG Keyless with reservations from Thursday, Nov.6th on. The ten hotels currently participating in SPG Keyless are listed below.
  • Aloft Beijing
  • Aloft Cancun
  • Aloft Cupertino
  • Aloft Harlem
  • W Doha
  • W Hollywood
  • W Hong Kong
  • W New York-Downtown
  • W Singapore
  • Element Times Square
As always, we would love to get your feedback on SPG Keyless. For more details visit spg.com/keyless.

Best regards,

Christopher Carman
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker IV is offline  
Old Nov 3, 14, 11:01 am
  #4  
 
Join Date: Nov 2013
Location: Salt Lake City, Utah, United States
Programs: IHG Spire Ambassador, Avis Prefered Plus, Hertz Gold Plus Rewards® Five Star®, & Rapid Rewards
Posts: 85
What I would like is the ability to see a room map, and be able to select my own room from available rooms at checkin. Even better if I could walk around and inspect the room first, just like the Emerald Club Isle at National. Obviously, having a higher reward tier would offer available upgraded rooms too.
ChimarraoMate is offline  
Old Nov 3, 14, 11:29 am
  #5  
 
Join Date: Jul 2014
Posts: 105
Didn't like the SPG video. Didn't seem much business oriented and looks like SPG put much effort into...
YSL5577 is offline  
Old Nov 3, 14, 12:14 pm
  #6  
 
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,656
Doesn't work with Galaxy S5!
zsmith2 is offline  
Old Nov 3, 14, 12:20 pm
  #7  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by zsmith2 View Post
Doesn't work with Galaxy S5!
Thanks for letting us know. We were made aware of some members who were having challenges with registering their device for SPG Keyless. If you could reach out to the SPG App Assist Team via email at [email protected] with your device type, operating system, and SPG app version, they will be glad to log the issue and open a ticket, if necessary.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Last edited by Starwood Lurker; Nov 4, 14 at 11:02 am Reason: add "if necessary"
Starwood Lurker is offline  
Old Nov 3, 14, 1:27 pm
  #8  
Suspended
 
Join Date: Mar 2009
Posts: 981
how does this work if i have 4 people in the room with me? can we get all our phones to work? it would be awesome if none of used keys.
iflyuaaa is offline  
Old Nov 3, 14, 1:35 pm
  #9  
FlyerTalk Evangelist
 
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,192
Originally Posted by iflyuaaa View Post
how does this work if i have 4 people in the room with me? can we get all our phones to work? it would be awesome if none of used keys.
See the FAQ from the link in Lurker's post #3.

Can members register multiple smartphones?

Yes. Members can register up to three mobile devices. However, each device must be registered separately, because you must register using the device you wish to register.
3Cforme is offline  
Old Nov 3, 14, 3:29 pm
  #10  
 
Join Date: Feb 2014
Programs: UA Plat, SPG Gold, Marriott Gold
Posts: 677
I think this will be huge once the bugs get worked out.

I compare this to a car rental experience. Once upon a time, I had to wait in a line at the counter, wait while they filled out a bunch of paperwork / completed a bunch of screen prompts, then I would finally head out to my car. Now I just walk straight to my car, get in and go. On trips where time is limited (which is pretty much every single trip I make) those extra few minutes saved are a big plus to me.
Soccerdad1995 is offline  
Old Nov 3, 14, 5:13 pm
  #11  
 
Join Date: Sep 2010
Location: YVR
Programs: AC S100K, Bonvoy Titanium
Posts: 4,352
How does SPG plan to confirm the identity of the guests? Some countries require this, and this seems ripe for fraud to allow other users obtain elite benefits when the actual Platinum member is not present.
yvr76 is offline  
Old Nov 3, 14, 5:16 pm
  #12  
 
Join Date: Nov 2002
Location: SQL
Programs: SPG Platinum; Hyatt Platinum; UA 1K
Posts: 3,166
How will payment settlement be handled. Will I be able to completely avoid the front desk and just have the room and incidentals charged to the credit card that was used to book the reservation?

Another good thing about this - At least now we should be able to at least get night/stay credit for no-shows that are the result of transportation issues (ie check into your room while falling asleep at the snowed in airport across the country).

BTW, I foresee some streamlined mattress run opportunities for some of the less scrupulous spg fans. :P
VPescado is offline  
Old Nov 3, 14, 5:21 pm
  #13  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by yvr76 View Post
How does SPG plan to confirm the identity of the guests? Some countries require this...
In the FAQ, it says this about that:

How is the guest's ID verified?

For hotels located in regions where local law requires identification check, the room number will be withheld until the SPG member stops by the front desk prior to check-in. Some rate plans will also require verification and will require a member to stop by the front desk. Notification will be sent to the SPG member through the SPG app.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Nov 3, 14, 5:25 pm
  #14  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by VPescado View Post
How will payment settlement be handled. Will I be able to completely avoid the front desk and just have the room and incidentals charged to the credit card that was used to book the reservation?...
This really has no bearing on SPG Keyless check-in, but nothing should change with regard to how guests settle their accounts even now. From what I can tell, most guests already avoid the front desk when checking out, where it is allowed.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Nov 3, 14, 5:28 pm
  #15  
 
Join Date: Apr 1999
Location: Homosassa, FL & Wanaque, NJ -UA-G; SPG-Plat (Lifetime Gold)
Posts: 6,101
What happens if I am travelling with my wife? Is it possible to get keyless entry on 2 different phones?
Vulcan is offline  

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