Sep 15, 2014, 2:23 am
'Tap into Luxury' : SPG contest, win nights, Starpoints etc, play daily thru 30Sep14
Oct 23, 2014, 10:42 am
#211
Join Date: Nov 2011
Location: Singapore
Programs: SPG-LTP
Posts: 47
Received my 500 points today which showed US OPEN 500 STARPOINTS BONUS
Did not know it was US Open, thought it was Tap into Luxury. In any case, no complaint.
Did not know it was US Open, thought it was Tap into Luxury. In any case, no complaint.
Oct 23, 2014, 3:41 pm
#212
Join Date: Aug 2013
Location: Germany
Programs: HH Diamond, LT Marriott Plat
Posts: 86
Got my 500 too today, not shure why it says US OPEN. Im from europe.
Oct 23, 2014, 4:00 pm
#213
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
The game Tap Into Luxury was designed as an extension of our US Open activities on the grounds of Arthur Ashe Stadium, but ran beyond just the 2 weeks of the tournament. In short, it was tied to the US Open, so that is why members will see “US Open” on the points post description.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 12, 2015, 7:27 pm
#215
Join Date: Dec 2011
Programs: Delta Flyer
Posts: 227
I tried to claim my free night award this past week. SPG is still trying to sort out what happened to my award. Initially claimed that the prize "expired" December 31 2014. Nothing I saw in the prize official rules showed any expiration. sort of unfortunate because I wanted to use the award last week.
Anyone have any thoughts?
Anyone have any thoughts?
Apr 13, 2015, 5:17 am
#216
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,937
I know the "concert cash" I won expired on 12/31 -- I had to use the code on Ticketmaster by then, although I could use it for a 2015 concert.
Apr 14, 2015, 6:50 pm
#217
Join Date: Dec 2011
Programs: Delta Flyer
Posts: 227
I wanted to use the free night last week but because SPG could not sort this out, i had to go to back-up plans. They told me they would take 2-3 days and we're now looking at a week. This is frustrating first experience in dealing with SPG for more advanced customer service type stuff.