Le Meridien Delfina Santa Monica CA [Master Thread]
Nov 20, 2014, 8:28 am
#61
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This hotel is trying unsuccessfully to be one of the fancy Santa Monica Hotels. Unfortunately the location makes that impossible and the fact that the hotel itself isn't that nice doesn't help. For $18 they should throw in parking instead of the ridiculous amenities they have included.
Nov 20, 2014, 1:14 pm
#62
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This hotel is trying unsuccessfully to be one of the fancy Santa Monica Hotels. Unfortunately the location makes that impossible and the fact that the hotel itself isn't that nice doesn't help. For $18 they should throw in parking instead of the ridiculous amenities they have included.
"As of Nov 3, all guests receive complimentary valet service at LeMeridien Delfina and a new shuttle service also started that day which drops off at the beach, shopping, and a few other places in Santa Monica"
Nov 20, 2014, 1:26 pm
#63
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I think they have thrown in parking. If you look at the latest management responses to TA reviews it states:
"As of Nov 3, all guests receive complimentary valet service at LeMeridien Delfina and a new shuttle service also started that day which drops off at the beach, shopping, and a few other places in Santa Monica"
"As of Nov 3, all guests receive complimentary valet service at LeMeridien Delfina and a new shuttle service also started that day which drops off at the beach, shopping, and a few other places in Santa Monica"
Self-parking is complimentary. Overnight valet parking is available upon request at a fee of 32 USD plus tax, with complimentary in-and-out privileges. The hotel rewards hybrid car owners with a 10 USD discount on the valet fee. In addition, a 35 USD credit is applied to the stay of guests who arrives via mass transit (with receipt of usage) or when driving a hybrid car. Credits and discounts are applied upon check-in.
Nov 20, 2014, 2:59 pm
#64
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Thanks, couldn't find that anywhere. Ridiculous fee imo - this isn't Vegas! As a Platinum customer I already get free internet. And most properties already give bottled water and a newspaper to Plats (or everyone) anyway. I have a cellphone and my own car. I don't drink coffee. What the heck is a wellness class? If I wanted a wellness class or bike rental let me pay as I go... don't force an $18 daily fee on me!
Sorry, just cancelled my reservation as this fee was the final straw. No upgrades, poor Plat treatment, absurd parking and now an egregious mandatory daily fee. Reviews on the website are very poor too. Bye bye.
Sorry, just cancelled my reservation as this fee was the final straw. No upgrades, poor Plat treatment, absurd parking and now an egregious mandatory daily fee. Reviews on the website are very poor too. Bye bye.
Mar 30, 2015, 11:04 am
#66
Join Date: Jan 2005
Location: San Francisco, California
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W Westwood is 10x better. Maybe 100x. The staff at the Santa Monica Le Meridian are nice, but the property feels pretty tired, it's a remodeled Sheraton I think. I've stayed at the W Westwood many times and no hesitation, if the price was close I'd stay there for sure even if it meant being a little further out.
Mar 30, 2015, 11:09 am
#67
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Mainly only doing it as it's my best option on the Westside, need to go to the Valley for work.
I'd of course happily do the W, but not for the extra $100 all-in/night.
Apr 8, 2015, 7:55 am
#68
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Sham resort fee alert
Pretty reprehensible for a non-resort, non-beach property to do. 
$18 daily mandatory for parking (formerly free), water, and Internet (plus some other rental crap that will undoubtedly go unused by 99% of guests).
Lurkers, can you find out what our alternate amenity now is here?
Thanks.
$18 daily mandatory for parking (formerly free), water, and Internet (plus some other rental crap that will undoubtedly go unused by 99% of guests). Lurkers, can you find out what our alternate amenity now is here?
Thanks.
Apr 8, 2015, 8:32 am
#69
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Apr 9, 2015, 8:30 pm
#70
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alternate amenity update
FYI, my Ambassador has informed me that the alternate amenity is the full breakfast in addition to the 500 Plat points, which IMO is a fair substitute for the $18/daily. No idea though what composes breakfast.
She also mentioned it was for just one room, which IIRC is different from SOP when one has booked multiple rooms (please correct me if I'm wrong).
She also mentioned it was for just one room, which IIRC is different from SOP when one has booked multiple rooms (please correct me if I'm wrong).
Apr 14, 2015, 10:40 am
#71
Company Representative - Starwood
Join Date: Aug 2011
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Pretty reprehensible for a non-resort, non-beach property to do. $18 daily mandatory for parking (formerly free), water, and Internet (plus some other rental crap that will undoubtedly go unused by 99% of guests).
Lurkers, can you find out what our alternate amenity now is here?
Thanks.
$18 daily mandatory for parking (formerly free), water, and Internet (plus some other rental crap that will undoubtedly go unused by 99% of guests). Lurkers, can you find out what our alternate amenity now is here?
Thanks.
Thanks for your patience while we looked into this.
The hotel is currently reviewing options. At this time, they are offering full breakfast or two drinks at the bar as an alternate.
Kind regards,
Alexandra (Sandi) Baker
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
Apr 14, 2015, 10:13 pm
#72
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Hi UA-NYC,
Thanks for your patience while we looked into this.
The hotel is currently reviewing options. At this time, they are offering full breakfast or two drinks at the bar as an alternate.
Kind regards,
Alexandra (Sandi) Baker
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
Thanks for your patience while we looked into this.
The hotel is currently reviewing options. At this time, they are offering full breakfast or two drinks at the bar as an alternate.
Kind regards,
Alexandra (Sandi) Baker
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
They also do not disclose this fee on their website for points bookings which is in direct violation of FTC disclosure requirements.
My Ambassador didn't know they even offered an alternate amenity when we spoke today.
Apr 30, 2015, 5:06 pm
#73
Company Representative - Starwood
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Posts: 31,593
That's untrue or not uniformly offered... I didn't even know there was a resort fee until I checked out... No mention during booking, at check in or in the room. I stayed 2 1/2 weeks ago.
They also do not disclose this fee on their website for points bookings which is in direct violation of FTC disclosure requirements.
My Ambassador didn't know they even offered an alternate amenity when we spoke today.
They also do not disclose this fee on their website for points bookings which is in direct violation of FTC disclosure requirements.
My Ambassador didn't know they even offered an alternate amenity when we spoke today.
We were also advised that the Amenity Fee charge is mentioned in room and tax charges during the booking process in the rate description.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 30, 2015, 6:18 pm
#74
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My previous "you gotta be kidding me" was the 100 points a day the Westin Beaver Creek offered up...I think I might actually take that over the daily movie.