This happened last month when I checked into the Sheraton Salzburg and inquired about an upgrade.
I asked a lovely Austrian woman at the desk if she might happen to have an extra suite.
She gave me the biggest smile I've ever seen and slipped away into the office.
Brimming with self-satisfaction, she returned a few minutes later with a gift bag filled with chocolate "Mozart Balls."
I was quite confused.
She said "you asked for a 'sweet'."
I started laughing and said "no I wanted a 'suite' - like a bigger room."
She finally caught on and started laughing too. Then the duty manager came out and asked what was going on. We told her and she started laughing as well.
We were all laughing at the Sheraton Salzburg.
Then I trotted off to a very nice upgraded Executive room.
Location: Corona del Mar, Las Vegas, NYC (FiDi), Miami Beach (So5th), and Charlotte
Programs: HGP DMD, HHonors GLD, SPG GLD, MR PLT
Posts: 1,537
I had a similar experience as a Platinum at the JW Marriott Desert Ridge. Inquired if any suites were available (not a perk with Marriott mind you) and the desk agent, after giving me a funny look, said he would see what was available and disappeared into the back . He came back with a chocolate bar noting that they usually gave those to lower tiered guests to which I chuckled and explained "No a suite as in a larger room". He apologized saying he found it an odd request but didn't know if I were a diabetic or something. Ended up getting the suite (Yes I know this the SPG forum but found it fitting )
__________________ Sono un laureato di scuola di Hard Knocks
. He came back with a chocolate bar noting that they usually gave those to lower tiered guests to which I chuckled and explained "No a suite as in a larger room". He apologized saying he found it an odd request but didn't know if I were a diabetic or something. Ended up getting the suite 
)
