WN has my TT number but my boarding pass doesn't have PRE
Sep 22, 2016, 7:59 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
WN has my TT number but my boarding pass doesn't have PRE
Like the title says, no Pre on my boarding pass, even though Southwest has my Trusted Traveler number. How can I fix this?
Sep 22, 2016, 9:28 pm
#2
Join Date: Jul 2001
Posts: 3,975
You aren't guaranteed to get Pre every time. And is it an international trip? Those didn't show Pre, but I thought I saw that it was generally resolved. See if a reprint at the airport, maybe going over the TT number with the ticket agent, works?
Sep 22, 2016, 9:38 pm
#4
Join Date: Jun 2015
Programs: VX Gold/WN Companion
Posts: 682
Was the TT # in your profile before you made the reservation? If not, you have to call Customer Service to add it. If you do not have a RR account that they can verify your TT # to, it may be a crap shoot if you get TSA PreCheck
Sep 23, 2016, 1:22 am
#5
Join Date: Mar 2015
Location: CLE -> BNA
Programs: IHG Spire Ambassador, Hyatt Explorist, Hilton Gold, Bonvoy Titanium, UA Silver, RR A-List
Posts: 312
According to the phone rep, after getting a KTN, one can go to https://www.southwest.com/flight/add...InfoEntry.html and update the reservation themselves to include the KTN manually.
Sep 23, 2016, 6:24 am
#6
Join Date: Dec 2014
Posts: 24
I've got the exact same problem. My TT # was added prior to booking, and it has worked on previous flights. No indication of pre on the mobile app or online. I called up SW, and they said my TT # was in there and everything looked correct.
Sep 23, 2016, 6:33 am
#7
Join Date: Nov 2010
Location: DEN
Programs: UA 1K, AA EXP, WN A+, Marriott LT
Posts: 893
PreCheck and Southwest are very finicky. Your PreCheck name, ticketed name, AND Rapid Rewards name have to be the same. If the last two aren't the same, once you add your RR number to a ticket, the RR name takes over. In that case, you wouldn't get PreCheck because the names don't match. The ONLY way to change or verify your RR name is by calling into the service center.
Sep 23, 2016, 7:40 am
#8
Join Date: Jan 2010
Location: ATL
Posts: 1,925
PreCheck and Southwest are very finicky. Your PreCheck name, ticketed name, AND Rapid Rewards name have to be the same. If the last two aren't the same, once you add your RR number to a ticket, the RR name takes over. In that case, you wouldn't get PreCheck because the names don't match. The ONLY way to change or verify your RR name is by calling into the service center.
I'm also betting OP has a name disconnect
Sep 23, 2016, 9:18 am
#9
FlyerTalk Evangelist
Original Poster
Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
All sorted out. WN claims I entered the wrong birth date when I booked the ticket. I don't remember entering a birth date at all. However, I straightened it out at the airport, breezed through Pre and I'm now happily ensconced in one of the airport bars waiting for my now-delayed flight.
Sep 23, 2016, 9:19 am
#10
Join Date: Aug 2012
Location: LAS
Posts: 1,525
According to the phone rep, after getting a KTN, one can go to https://www.southwest.com/flight/add...InfoEntry.html and update the reservation themselves to include the KTN manually.
Last edited by NextTrip; Sep 23, 2016 at 4:28 pm
Sep 24, 2016, 8:46 am
#12
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,193
My wife has a hyphenated last name. WN's computer, at least when she set up her account, cannot handle that. It just took (takes?) out the hyphen and there is a space.
So what happens for her with TT, etc.?
For that matter, AA's computer took out the hyphen and put the 2 parts of her name together without a space.
Maybe the airlines have fixed this glitch. It is not like hyphens in names are that uncommon.
So what happens for her with TT, etc.?
For that matter, AA's computer took out the hyphen and put the 2 parts of her name together without a space.
Maybe the airlines have fixed this glitch. It is not like hyphens in names are that uncommon.
Sep 25, 2016, 10:30 am
#13
FlyerTalk Evangelist
Original Poster
Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
For what it's worth, at the airport the GA said that, though my RR profile is correct, the ticket was booked with the wrong birth date. This is strange, because I don't recall the website asking for my birth date when I booked. I've also booked numerous WN flights before, and had no trouble getting Pre. At any rate, the GA said it was corrected for my return, so we'll see.
Sep 25, 2016, 11:37 am
#14
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
It is only anecdotal, but it appears that the DHS match standard has tightened recently. It is well worth spending the time to be certain that there is a 100% name match in your profile between the name and DOB on your KTN (and that if it is associated with GE that this matches your passport) and the name on your profile and that your profile is used to book all tickets.
Pay attention to extra spaces, punctuation and the like.
WN has the absolute worst IT architecture of any Pre-Check carrier, so these problems are the worst on WN tickets.
Pay attention to extra spaces, punctuation and the like.
WN has the absolute worst IT architecture of any Pre-Check carrier, so these problems are the worst on WN tickets.
Sep 25, 2016, 11:51 am
#15
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 17,461
WN reservations only does a few things compared to other carriers' - books one way segmented travel, no seat assignments, very few ancillary amenities - bookable, charged for, or available at all. But I've never encountered any difficulty booking on WN. But yes, exact name matches between the booking and RR are required. And to the OP's question, there is indeed a birthdate field on the booking page...if you use your RR acct. it may autofill.