Southwest Surveying Customers on Business Class
Sep 15, 2014, 9:53 pm
#1
Original Poster
Join Date: Aug 2004
Location: IAD
Programs: UA 1K, SPG Gold, Marriott Silver
Posts: 197
Southwest Surveying Customers on Business Class
I thought I was the only one but apparently at least one other business traveler is getting surveyed on business class features including extra legroom and blocked middle seats.
http://www.sumoftheweb.com/2014/09/1.../#.VBeyt2RdUs0
Anyone else get a 25 minute survey from Southwest?
http://www.sumoftheweb.com/2014/09/1.../#.VBeyt2RdUs0
Anyone else get a 25 minute survey from Southwest?
Sep 15, 2014, 10:34 pm
#2
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
I thought I was the only one but apparently at least one other business traveler is getting surveyed on business class features including extra legroom and blocked middle seats.
http://www.sumoftheweb.com/2014/09/1.../#.VBeyt2RdUs0
Anyone else get a 25 minute survey from Southwest?
http://www.sumoftheweb.com/2014/09/1.../#.VBeyt2RdUs0
Anyone else get a 25 minute survey from Southwest?
Sep 16, 2014, 7:35 am
#3
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,699
Sep 16, 2014, 10:56 am
#5
Join Date: Jan 2004
Location: TX
Programs: WN A List Preferred and CP, AA, IHG Spire, Hertz #1 Gold 5*, Hilton Diamond, Enterprise Platinum
Posts: 1,269
I thought I was the only one but apparently at least one other business traveler is getting surveyed on business class features including extra legroom and blocked middle seats.
http://www.sumoftheweb.com/2014/09/1.../#.VBeyt2RdUs0
Anyone else get a 25 minute survey from Southwest?
http://www.sumoftheweb.com/2014/09/1.../#.VBeyt2RdUs0
Anyone else get a 25 minute survey from Southwest?
Sep 16, 2014, 12:11 pm
#7
Join Date: Feb 2008
Location: Houston
Programs: United Silver, Hyatt Gold, Marriott Silver
Posts: 195
A-list here but no survey. My biggest recommendation would be blocking off bulkhead and exit rows for elites. Never understood why ninety year old women who weigh the same can't sit in row 2. Also blocking off those same seats for non elites that are thru passengers. Lastly would like business select drink coupons that don't expire same day.
Sep 16, 2014, 12:15 pm
#8
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,624
Southwest has been doing these surveys approximately annual for several years. I saw the last one and this description matches it very well. So this may be a rerun of the old survey.
Southwest has long been interested in bundled pricing, including a low price tier carrying a change fee. Economy Plus seating (which they did not call by that name) was a new element on the last round.
Southwest has long been interested in bundled pricing, including a low price tier carrying a change fee. Economy Plus seating (which they did not call by that name) was a new element on the last round.
Sep 16, 2014, 12:59 pm
#9
Original Poster
Join Date: Aug 2004
Location: IAD
Programs: UA 1K, SPG Gold, Marriott Silver
Posts: 197
I only chose BS due to short notice and flight time convenience.