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Southwest Surveying Customers on Business Class

Southwest Surveying Customers on Business Class

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Old Sep 15, 14, 10:53 pm
  #1  
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Southwest Surveying Customers on Business Class

I thought I was the only one but apparently at least one other business traveler is getting surveyed on business class features including extra legroom and blocked middle seats.

http://www.sumoftheweb.com/2014/09/1.../#.VBeyt2RdUs0

Anyone else get a 25 minute survey from Southwest?
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Old Sep 15, 14, 11:34 pm
  #2  
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Originally Posted by SULAX50 View Post
I thought I was the only one but apparently at least one other business traveler is getting surveyed on business class features including extra legroom and blocked middle seats.

http://www.sumoftheweb.com/2014/09/1.../#.VBeyt2RdUs0

Anyone else get a 25 minute survey from Southwest?
Very interesting, thank you for sharing. Nothing here yet. Curious if the OP has status with Southwest, flies a lot of BS fares, etc?
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Old Sep 16, 14, 8:35 am
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Originally Posted by steved5480 View Post
Very interesting, thank you for sharing. Nothing here yet. Curious if the OP has status with Southwest, flies a lot of BS fares, etc?
I do, I do but no survey. Would love to vent on one...
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Old Sep 16, 14, 8:52 am
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Nobody asked my opinion.
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Old Sep 16, 14, 11:56 am
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Originally Posted by SULAX50 View Post
I thought I was the only one but apparently at least one other business traveler is getting surveyed on business class features including extra legroom and blocked middle seats.

http://www.sumoftheweb.com/2014/09/1.../#.VBeyt2RdUs0

Anyone else get a 25 minute survey from Southwest?
Not yet. Would like to get one though.
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Old Sep 16, 14, 12:31 pm
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Originally Posted by rsteinmetz70112 View Post
Nobody asked my opinion.
We're FL refugees. WN doesn't really care about our opinions.
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Old Sep 16, 14, 1:11 pm
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A-list here but no survey. My biggest recommendation would be blocking off bulkhead and exit rows for elites. Never understood why ninety year old women who weigh the same can't sit in row 2. Also blocking off those same seats for non elites that are thru passengers. Lastly would like business select drink coupons that don't expire same day.
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Old Sep 16, 14, 1:15 pm
  #8  
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Southwest has been doing these surveys approximately annual for several years. I saw the last one and this description matches it very well. So this may be a rerun of the old survey.

Southwest has long been interested in bundled pricing, including a low price tier carrying a change fee. Economy Plus seating (which they did not call by that name) was a new element on the last round.
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Old Sep 16, 14, 1:59 pm
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Originally Posted by steved5480 View Post
Very interesting, thank you for sharing. Nothing here yet. Curious if the OP has status with Southwest, flies a lot of BS fares, etc?
I actually have flown 10 times on SWA this year, 8 times with family (4 tickets purchased) and 2 times with BS fares (just me). I must have fit a pattern they were looking for in the survey.

I only chose BS due to short notice and flight time convenience.
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