FlyerTalk Forums - View Single Post - Southwest Surveying Customers on Business Class
Old Sep 16, 2014, 12:15 pm
  #8  
nsx
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Southwest has been doing these surveys approximately annual for several years. I saw the last one and this description matches it very well. So this may be a rerun of the old survey.

Southwest has long been interested in bundled pricing, including a low price tier carrying a change fee. Economy Plus seating (which they did not call by that name) was a new element on the last round.
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