W fare bucket - Matrix sees it, but TAs can't book it?
Jul 30, 2012, 3:50 pm
#1
Original Poster
Join Date: Jun 2011
Location: YYC; would like to return to living in SIN (or PER)
Programs: SQ KF, QFF
Posts: 287
W fare bucket - Matrix sees it, but TAs can't book it?
So I'm looking at an economy TPAC flight (yes, I know), leaving December 13 and returning December 31.
Forcing a W fare bucket into Matrix, I get SFO-HKG-SIN-HKT outbound, SIN-NRT-LAX return for $1540 CDN on SQ.
However, two different travel agents have told be that they cannot book this ticket; after the second reply, I checked Matrix again, and it's still showing up as available.
Anyone have any experience with a similar situation?
TB-ES
Forcing a W fare bucket into Matrix, I get SFO-HKG-SIN-HKT outbound, SIN-NRT-LAX return for $1540 CDN on SQ.
However, two different travel agents have told be that they cannot book this ticket; after the second reply, I checked Matrix again, and it's still showing up as available.
Anyone have any experience with a similar situation?
TB-ES
Jul 31, 2012, 11:32 am
#2
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
What exactly are you trying to do? Just SFO-HKT via SIN? Are you stopping over in HKG? No, then don't put the city pair in. Return from SIN to LAX?
What travel agents are you booking with ? US or Canadian ones?
I don't know what this 'matrix' you are referring to.. but there are no W spaces for the 13th and the 31st. There are some "E" seats on the 14th. But other than that - nothing.
Trust your TA - they can see all the spaces there are available.
What travel agents are you booking with ? US or Canadian ones?
I don't know what this 'matrix' you are referring to.. but there are no W spaces for the 13th and the 31st. There are some "E" seats on the 14th. But other than that - nothing.
Trust your TA - they can see all the spaces there are available.
Jul 31, 2012, 2:30 pm
#3
Original Poster
Join Date: Jun 2011
Location: YYC; would like to return to living in SIN (or PER)
Programs: SQ KF, QFF
Posts: 287
Canadian travel agents.
And again, it is, at the time of this post, showing availability in the W fare bucket.
I'm not doubting that this may be phantom availability, which is why I started this thread, to see if anyone else had run into this before.
TB-ES