Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Singapore Airlines | KrisFlyer
Reload this Page > W fare bucket - Matrix sees it, but TAs can't book it?

W fare bucket - Matrix sees it, but TAs can't book it?

Reply

Old Jul 30, 12, 4:50 pm
  #1
Thread Starter
 
Join Date: Jun 2011
Location: YYC; would like to return to living in SIN (or PER)
Programs: SQ KF, QFF
Posts: 287
W fare bucket - Matrix sees it, but TAs can't book it?

So I'm looking at an economy TPAC flight (yes, I know), leaving December 13 and returning December 31.

Forcing a W fare bucket into Matrix, I get SFO-HKG-SIN-HKT outbound, SIN-NRT-LAX return for $1540 CDN on SQ.

However, two different travel agents have told be that they cannot book this ticket; after the second reply, I checked Matrix again, and it's still showing up as available.

Anyone have any experience with a similar situation?

TB-ES
The Blue-Eyed Sheikh is offline  
Reply With Quote
Old Jul 31, 12, 12:32 pm
  #2
FlyerTalk Evangelist
 
Join Date: May 2000
Location: Pearl of the Orient
Programs: T.A.
Posts: 25,425
What exactly are you trying to do? Just SFO-HKT via SIN? Are you stopping over in HKG? No, then don't put the city pair in. Return from SIN to LAX?

What travel agents are you booking with ? US or Canadian ones?

I don't know what this 'matrix' you are referring to.. but there are no W spaces for the 13th and the 31st. There are some "E" seats on the 14th. But other than that - nothing.

Trust your TA - they can see all the spaces there are available.
Guy Betsy is offline  
Reply With Quote
Old Jul 31, 12, 3:30 pm
  #3
Thread Starter
 
Join Date: Jun 2011
Location: YYC; would like to return to living in SIN (or PER)
Programs: SQ KF, QFF
Posts: 287
Originally Posted by Guy Betsy View Post
What exactly are you trying to do? Just SFO-HKT via SIN? Are you stopping over in HKG? No, then don't put the city pair in. Return from SIN to LAX?
What I'm trying to do: fly from YYC to HKT, stop over, fly from HKT-SIN, stop over, and then fly from SIN to YYC. The relevant flights on SQ are from either SFO or LAX to HKT, and SIN to either SFO or LAX.

Originally Posted by Guy Betsy View Post
What travel agents are you booking with ? US or Canadian ones?
Canadian travel agents.

Originally Posted by Guy Betsy View Post
I don't know what this 'matrix' you are referring to.. but there are no W spaces for the 13th and the 31st. There are some "E" seats on the 14th. But other than that - nothing.

Trust your TA - they can see all the spaces there are available.
The 'matrix' I'm talking about is matrix.itasoftware.com; I've usually found it pretty reliable for showing availability. The screen shot below shows the input:



And again, it is, at the time of this post, showing availability in the W fare bucket.

I'm not doubting that this may be phantom availability, which is why I started this thread, to see if anyone else had run into this before.

TB-ES
The Blue-Eyed Sheikh is offline  
Reply With Quote
Old Aug 1, 12, 12:57 am
  #4
FlyerTalk Evangelist
 
Join Date: May 2000
Location: Pearl of the Orient
Programs: T.A.
Posts: 25,425
Go to a reliable TA in YYC (Chinatown) where they might have consolidator fares for SQ.
Guy Betsy is offline  
Reply With Quote
 


Thread Tools
Search this Thread
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Forum Jump


All times are GMT -6. The time now is 9:47 pm.

Home - News - Forum - Hotel Reviews - Glossary - Contact Us - Airport Code Lookup - Terms of Use - Privacy Policy - Cookie Policy - Advertise on FlyerTalk - Archive - Top

This site is owned, operated, and maintained by Flyertalk.com. Copyright 2017 FlyerTalk.com. All rights reserved. Designated trademarks are the property of their respective owners.