Mileage Plus Job Opening - Elite Recognition Manager
Sep 14, 2007, 1:51 pm
#1
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Mileage Plus Job Opening - Elite Recognition Manager
I don't make a habit of cruising United's job openings, but this one was highlighted in the weekly Colloquy e-newsletter.
United is searching for an Elite Recognition Manager.
Interesting how the position is described. (Emphasis mine.)
Anyone here looking for a job and have thoughts on how UA ought to recognize its elites? 
United is searching for an Elite Recognition Manager.
Interesting how the position is described. (Emphasis mine.)
Job Description
Under minimal direction, position ensures that MP Elite reward and recognition
benefits (non-travel) are competitive and contribute to Mileage Plus profitability.
Responsibility and Duties
Primary: to improve Mileage Plus Elite Recognition through systematic, disciplined MP product development and program management. Role includes coordination with Customer Experience (travel) benefits team, monitoring competitive offerings, performing strategic and financial analyses regarding Elite customer recognition elements, projecting future marketing needs and revenue opportunities, and managing the benefits change process.
Secondary: to support annual and ongoing MP segmentation efforts, ensuring that segmentation tiers are competitive and optimized for Customer Experience (CE) and MP profitability contribution to UA financial results.
Under minimal direction, position ensures that MP Elite reward and recognition
benefits (non-travel) are competitive and contribute to Mileage Plus profitability.
Responsibility and Duties
Primary: to improve Mileage Plus Elite Recognition through systematic, disciplined MP product development and program management. Role includes coordination with Customer Experience (travel) benefits team, monitoring competitive offerings, performing strategic and financial analyses regarding Elite customer recognition elements, projecting future marketing needs and revenue opportunities, and managing the benefits change process.
Secondary: to support annual and ongoing MP segmentation efforts, ensuring that segmentation tiers are competitive and optimized for Customer Experience (CE) and MP profitability contribution to UA financial results.
Sep 14, 2007, 1:56 pm
#2
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Whoever is successful, just remember the FTer segment 
Sep 14, 2007, 1:58 pm
#3
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I suggest that, each year, your elite package contain temporary tattoos that are exact copies of your GS/1K/1P/2P card. Suitable for transferring to forehead, especially during the check-in and boarding processes.
Sep 14, 2007, 2:29 pm
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Under minimal direction
Sep 14, 2007, 3:07 pm
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Two thoughts:
1) Always nice to gain insight re how the program is conceived on the other side of the table. Not that there are surprises here.
2) Is this a downgrade? When Pat Mash was in charge, she was a vice president. Don't know if it's been the case since. Perhaps this person reports to the MP VP.
1) Always nice to gain insight re how the program is conceived on the other side of the table. Not that there are surprises here.
2) Is this a downgrade? When Pat Mash was in charge, she was a vice president. Don't know if it's been the case since. Perhaps this person reports to the MP VP.
Sep 14, 2007, 3:11 pm
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Sep 14, 2007, 3:51 pm
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I presume the base location will be Mumbai?
Sep 15, 2007, 1:48 am
#9
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My understanding is that Ms. Mash was only a director when she handled M+ Marketing. She did get promoted to VP of Revenue Management before leaving for an EVP job with a Chicago real estate developer.