Job Description

Under minimal direction, position ensures that MP Elite reward and recognition
benefits (non-travel) are competitive and contribute to Mileage Plus profitability.

Responsibility and Duties

Primary: to improve Mileage Plus Elite Recognition through systematic, disciplined MP product development and program management. Role includes coordination with Customer Experience (travel) benefits team, monitoring competitive offerings, performing strategic and financial analyses regarding Elite customer recognition elements, projecting future marketing needs and revenue opportunities, and managing the benefits change process.

Secondary: to support annual and ongoing MP segmentation efforts, ensuring that segmentation tiers are competitive and optimized for Customer Experience (CE) and MP profitability contribution to UA financial results.