Apr 15, 2024, 1:06 pm
Last edit by: WineCountryUA
9 May 2024 Jetstream update in English
Clear statement on when flights will be cancelled, but agents can proceed with a formal cancellation.
Clear statement on LHG protection and further details
older waiver
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Clear statement on when flights will be cancelled, but agents can proceed with a formal cancellation.
Clear statement on LHG protection and further details
Update May 9: See updates in red for additional cancels.
We implemented a refund and change fee only travel waiver for customers who want to voluntarily cancel or change travel to/from/through Tel Aviv, IL (TLV).
Airport: Tel Aviv, IL (TLV)
Travel dates: April 12 - the following dates for TLV canceled flights
Change fee waived
Change fee waived (if applicable) and changes are permitted to Basic Economy tickets.
UA TLV cancels and Lufthansa protection: Update May 9
For the following UA TLV canceled flights, customers may be protected on the Lufthansa Group, including Lufthansa (LH), Swiss (LX), Austrian (OS), Brussels (SN):
See the Agency Rebooking Parameters > UA Schedule Change > Additional parameters to protect on LHG-operated flights. Passengers cannot be protected on any other airline.
Alternate city permitted: Update May 9
Customers may change TLV departure or arrival to ATH, AMM, or DXB for these UA TLV canceled flights:
Refund permitted
Travel agents can self-refund unused coupons/tickets by adding the UAIRROPS waiver code to an OSI.
We implemented a refund and change fee only travel waiver for customers who want to voluntarily cancel or change travel to/from/through Tel Aviv, IL (TLV).
Airport: Tel Aviv, IL (TLV)
Travel dates: April 12 - the following dates for TLV canceled flights
- UA84 EWR-TLV through June 5, 2024
- UA85 TLV-EWR through June 6, 2024
- UA90 EWR-TLV through June 19, 2024
- UA91 TLV-EWR through June 20, 2024
- Note: On the evening of May 10, we will run a schedule to cancel the flights and remove them from availability. Until then, even if agencies see the flight in availability, agencies can follow the parameters on this page. When rebooking, do not rebook on the flights that will be canceled.
Change fee waived
Change fee waived (if applicable) and changes are permitted to Basic Economy tickets.
- Change waiver code: OSI UA 7JCNQ
- Rescheduled travel must begin within ticket validity of the original ticket-issue date.
- Subject to applicable fare at time of rebooking (add-collect, if applicable.)
UA TLV cancels and Lufthansa protection: Update May 9
For the following UA TLV canceled flights, customers may be protected on the Lufthansa Group, including Lufthansa (LH), Swiss (LX), Austrian (OS), Brussels (SN):
- UA84 EWR-TLV through June 5, 2024
- UA85 TLV-EWR through June 6, 2024
- UA90 EWR-TLV through June 19, 2024
- UA91 TLV-EWR through June 20, 2024
See the Agency Rebooking Parameters > UA Schedule Change > Additional parameters to protect on LHG-operated flights. Passengers cannot be protected on any other airline.
- Change waiver code: OSI UA7JCNQ or OSI UASKEDCHG
- Keep in mind that other airlines may also be canceling flights. Customers should check with the other airline before traveling.
Alternate city permitted: Update May 9
Customers may change TLV departure or arrival to ATH, AMM, or DXB for these UA TLV canceled flights:
- UA84 EWR-TLV through June 5, 2024
- UA85 TLV-EWR through June 6, 2024
- UA90 EWR-TLV through June 19, 2024
- UA91 TLV-EWR through June 20, 2024
- Flights must be both operated and marketed by United. No other airline or codeshare permitted.
- Rebook in originally ticketed cabin in any booking code on the UA flight within seven days of original ticketed travel date.
- Customers are responsible for travel between TLV and ATH, AMM, or DXB.
- Change waiver code: OSI UA 7JCNQor OSI UASKEDCHG
Refund permitted
Travel agents can self-refund unused coupons/tickets by adding the UAIRROPS waiver code to an OSI.
- Refund waiver code: OSI UA UAIRROPS
Additional parameters to protect on LHG-operated flights
- For schedule change to original arrival or departure time of 2 hours or more, canceled flight with no protection, misconnection, or market/route changes and suspensions
- Use UA-operated flights as first option for all protection, especially on long-haul flights.
- When UA is not available, protect on true LHG (both operated and marketed, no codeshare) including, Lufthansa (LH), Swiss (LX), Austrian (OS), Brussels (SN) and partner carriers operating under LH/LX/OS/SN code including Edelweiss (WK), Eurowings Discover (4Y) and Lufthansa Cityline (CL). Excluded: Flights operated by Eurowings (EW) and Air Dolomiti (EN)
- Booking class: If original booking class is not available, lowest available in same compartment may be used.
- LH/OS/SN booking classes G/E/N are Premium Economy booking classes and cannot be used for rebooking economy class passengers. For UA Premium Economy in O/A/R protect as follows: O = G, A = E, R = N.
- NOTE: When using alternate flights operated by LHG, new flights departure date must be +/- 3 days of original flight date.
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Travel Waiver: Middle East Unrest, TLV, 12 April - 4 June 2024, resuming 5 June??
Apr 13, 2024, 3:59 pm
#1
Original Poster
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, Marriott Bonvoy Gold; Avis PC
Posts: 9,044
Travel Waiver: Middle East Unrest, TLV, 12 April - 4 June 2024, resuming 5 June??
Have to imagine TLV flights are going to be suspended for a bit again with the latest news today.
Apr 13, 2024, 4:01 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2006
Location: Los Angeles, California
Programs: United, American, Delta, Hyatt, Hilton, Hertz, Marriott
Posts: 14,861
Apr 13, 2024, 4:11 pm
#3
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA ExPlat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 17,021
Apr 13, 2024, 4:13 pm
#4
Join Date: May 2001
Programs: UA 2MM, DL MM
Posts: 3,151
The whole area basically closed civilian airspace hours ago and multiple flights have been rerouted to their point of origin. TLV was trying to get flights out going West but I think they're done for the night based on some reports I saw from Israel.
Apr 13, 2024, 7:24 pm
#7
Join Date: May 2017
Posts: 2,300
Middle East Unrest
Travel to or from certain airports might be impacted. Check here for the most up-to-date information about your flight options.Original travel dates Airports affected Original ticket purchased on or before April 12, 2024 - May 1, 2024Tel Aviv, IL (TLV)
April 11, 2024
Flight options
If your flight is affected, here are your options:- If your new trip is after May 1, 2024, or is to a different destination, we’ll still waive any change fees but you might have to pay a fare difference depending on the flight.
- If you cancel or don’t take your trip, you can get a full refund.
Usually stay a day, but I have to imagine the crew which flew in on Friday's UA84 went back out as deadheads on UA85 2 hours after arriving.
edit: looks like they've also cancelled EWR-DXB and IAD-AMM.
Last edited by Lux Flyer; Apr 13, 2024 at 7:30 pm
Apr 14, 2024, 3:58 am
#8
Join Date: Jun 2014
Programs: UA MM
Posts: 4,165
Reports indicate Israel airspace has reopened and I think I saw the same for Jordan.
Apr 14, 2024, 7:57 am
#9
Join Date: Apr 2001
Posts: 592
Ua3881 muc-tlv
Saw this flight that just landed today (Sunday) and looks like the aircraft is operating a return TLV-MUC. Seems unusual. Is that a flight to make up for the cancelled TLV-EWR flights? Did they have to get special permission from Germany?
Apr 14, 2024, 12:32 pm
#12
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,684
Doesn't bode well for a quick UA return to TLV, though with a 100% load factor for this pre-Passover week at incredibly high airfares, perhaps they'll still try to return. Really just depends on how Israel's retaliation plans.
Crew now evacuated to MUC.
Also, just canceled:
UA84 EWR-TLV on Mon
UA85 TLV-EWR on Tues
Last edited by WineCountryUA; Apr 17, 2024 at 3:34 pm Reason: merged consecutive posts by same member