Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page >

Travel Waiver: Middle East Unrest, TLV, 12 April - 4 June 2024, resuming 5 June??

Old Apr 15, 2024, 1:06 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
9 May 2024 Jetstream update in English
Clear statement on when flights will be cancelled, but agents can proceed with a formal cancellation.
Clear statement on LHG protection and further details
Update May 9: See updates in red for additional cancels.

We implemented a refund and change fee only travel waiver for customers who want to voluntarily cancel or change travel to/from/through Tel Aviv, IL (TLV).

Airport: Tel Aviv, IL (TLV)
Travel dates: April 12 - the following dates for TLV canceled flights
  • UA84 EWR-TLV through June 5, 2024
  • UA85 TLV-EWR through June 6, 2024
  • UA90 EWR-TLV through June 19, 2024
  • UA91 TLV-EWR through June 20, 2024
  • Note: On the evening of May 10, we will run a schedule to cancel the flights and remove them from availability. Until then, even if agencies see the flight in availability, agencies can follow the parameters on this page. When rebooking, do not rebook on the flights that will be canceled.

Change fee waived
Change fee waived (if applicable) and changes are permitted to Basic Economy tickets.
  • Change waiver code: OSI UA 7JCNQ
  • Rescheduled travel must begin within ticket validity of the original ticket-issue date.
  • Subject to applicable fare at time of rebooking (add-collect, if applicable.)

UA TLV cancels and Lufthansa protection: Update May 9
For the following UA TLV canceled flights, customers may be protected on the Lufthansa Group, including Lufthansa (LH), Swiss (LX), Austrian (OS), Brussels (SN):
  • UA84 EWR-TLV through June 5, 2024
  • UA85 TLV-EWR through June 6, 2024
  • UA90 EWR-TLV through June 19, 2024
  • UA91 TLV-EWR through June 20, 2024
Rebooking parameters
See the Agency Rebooking Parameters > UA Schedule Change > Additional parameters to protect on LHG-operated flights. Passengers cannot be protected on any other airline.
  • Change waiver code: OSI UA7JCNQ or OSI UASKEDCHG
  • Keep in mind that other airlines may also be canceling flights. Customers should check with the other airline before traveling.

Alternate city permitted: Update May 9
Customers may change TLV departure or arrival to ATH, AMM, or DXB for these UA TLV canceled flights:
  • UA84 EWR-TLV through June 5, 2024
  • UA85 TLV-EWR through June 6, 2024
  • UA90 EWR-TLV through June 19, 2024
  • UA91 TLV-EWR through June 20, 2024
Rebooking parameters for alternate city
  • Flights must be both operated and marketed by United. No other airline or codeshare permitted.
  • Rebook in originally ticketed cabin in any booking code on the UA flight within seven days of original ticketed travel date.
  • Customers are responsible for travel between TLV and ATH, AMM, or DXB.
  • Change waiver code: OSI UA 7JCNQor OSI UASKEDCHG

Refund permitted
Travel agents can self-refund unused coupons/tickets by adding the UAIRROPS waiver code to an OSI.
  • Refund waiver code: OSI UA UAIRROPS
Additional parameters to protect on LHG-operated flights
  • For schedule change to original arrival or departure time of 2 hours or more, canceled flight with no protection, misconnection, or market/route changes and suspensions
    • Use UA-operated flights as first option for all protection, especially on long-haul flights.
    • When UA is not available, protect on true LHG (both operated and marketed, no codeshare) including, Lufthansa (LH), Swiss (LX), Austrian (OS), Brussels (SN) and partner carriers operating under LH/LX/OS/SN code including Edelweiss (WK), Eurowings Discover (4Y) and Lufthansa Cityline (CL). Excluded: Flights operated by Eurowings (EW) and Air Dolomiti (EN)
    • Booking class: If original booking class is not available, lowest available in same compartment may be used.
      • LH/OS/SN booking classes G/E/N are Premium Economy booking classes and cannot be used for rebooking economy class passengers. For UA Premium Economy in O/A/R protect as follows: O = G, A = E, R = N.
    • NOTE: When using alternate flights operated by LHG, new flights departure date must be +/- 3 days of original flight date.
older waiver
================================================== ==========================

Print Wikipost

Travel Waiver: Middle East Unrest, TLV, 12 April - 4 June 2024, resuming 5 June??

Old May 7, 2024, 5:42 pm
  #31  
 
Join Date: Feb 2022
Location: LAX
Programs: UA
Posts: 1,648
Originally Posted by Chamor
Any guess when UA might announce whether it is actually resuming TLV flights on May 10th?
Postponed to at least beginning of June
SPN Lifer likes this.
angetenar is offline  
Old May 7, 2024, 6:02 pm
  #32  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,638
Originally Posted by angetenar
Postponed to at least beginning of June
While still on the schedule / GDS, inventory has been zero'ed for all May flights
Happened recently, over night?
SPN Lifer likes this.
WineCountryUA is offline  
Old May 8, 2024, 8:46 am
  #33  
 
Join Date: Jul 2009
Posts: 323
So UA cancels TLV service through (at least) the end of May, but they have not told their res agents this -- so the res agents are not able/willing to move passengers to alternative flights (other than as a "voluntary change" with the passenger paying the fare difference). Why would they suspend the service but not tell the reservation agents??
Chamor is offline  
Old May 8, 2024, 9:41 am
  #34  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,638
Originally Posted by Chamor
So UA cancels TLV service through (at least) the end of May, but they have not told their res agents this -- so the res agents are not able/willing to move passengers to alternative flights (other than as a "voluntary change" with the passenger paying the fare difference). Why would they suspend the service but not tell the reservation agents??
Zero'ing inventory but still on the Schedule / GDS is an intermediate step. This phase typically only exists for a few days at the most. This provides UA time to work out a plan to how to accommodate already booked passengers without taking on new bookings. UA will most likely cancel the May flights once they have re-accommodation plan and have communicated this to their staff.
WineCountryUA is offline  
Old May 8, 2024, 9:54 am
  #35  
 
Join Date: Jul 2009
Posts: 323
Originally Posted by WineCountryUA
Zero'ing inventory but still on the Schedule / GDS is an intermediate step. This phase typically only exists for a few days at the most. This provides UA time to work out a plan to how to accommodate already booked passengers without taking on new bookings. UA will most likely cancel the May flights once they have re-accommodation plan and have communicated this to their staff.
One problem with that approach -- from a passenger's perspective -- is that during the "delay" between Zero'ing out inventory and actually cancelling the flights, many of the other rational options may fill up. (I am assuming that the "re-accommodation" will be limited to *A carriers --but maybe I am wrong about that?)
Chamor is offline  
Old May 8, 2024, 3:40 pm
  #36  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,694
Originally Posted by WineCountryUA
While still on the schedule / GDS, inventory has been zero'ed for all May flights
Happened recently, over night?
https://www.dansdeals.com/more/news/...ajor-airlines/

Timeline summary from that post:
  • May sales were suspended around 6pm ET yesterday, though United still confirmed with DansDeals that flights were still scheduled to resume Friday.
  • Around 10am ET today, Israeli travel agents were told that May flights would be canceled
  • Around 2pm ET today, United confirmed with DansDeals that flights would be canceled through at least 6/5, which puts them on schedule to beat Delta's return by 1 day, if those dates hold. Flights will be canceled over the next few days, and there are various accommodation options available once canceled.
FT Disclaimer: Link is to site that I have a financial interest in.
ctownflyer is offline  
Old May 8, 2024, 4:15 pm
  #37  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,638
UA flights thru 14 May have been cancelled. First flight with publicly bookable space is 6 June,. But UA could start earlier or later.

Remaining May flights are zero'ed out

Look like UA will be doing rolling cancellation to ?minimze? rebooking efforts and spread it out over some time?or that may be the request from those UA have approached to handle the re-accommodation.

Noticed a lot of the alternatives are also zero'ed out -- perhaps as a method to save space for re-accommodation.
WineCountryUA is offline  
Old May 8, 2024, 4:27 pm
  #38  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,694
Originally Posted by WineCountryUA
Noticed a lot of the alternatives are also zero'ed out -- perhaps as a method to save space for re-accommodation.
No, there's just not enough capacity in the market now. LY has been operating at nearly 100% loads since October.
ctownflyer is offline  
Old May 8, 2024, 5:30 pm
  #39  
 
Join Date: Jul 2009
Posts: 323
Do you expect that UA would be willing to reaccommodate passengers on LY flights, if there is availability on those flights? Or is UA likely to limit reaccommodation to *A carriers?
Chamor is offline  
Old May 8, 2024, 5:41 pm
  #40  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,638
UA TLV Update - posted on Jetstream May 6
Appears this was posted 2 days ago on Jetstream and DOES NOT appear to reflect the latest round of cancellations
Appears to reflect what was posted earlier in Hebrew
But may reflect how UA will handle the latest changes
Update May 6: See "UA TLV cancels" and "Alternate city" sections.

We implemented a refund and change fee only travel waiver for customers who want to voluntarily cancel or change travel to/from/through Tel Aviv, IL (TLV).

Airport: Tel Aviv, IL (TLV)

Travel dates: April 12 - May 9, 2024

Applies to tickets issued by: April 11, 2024

Change fee waived
Change fee waived (if applicable) and changes are permitted to Basic Economy tickets.
  • Change waiver code: OSI UA 7JCNQ
  • Rescheduled travel must begin within ticket validity of the original ticket-issue date.
  • Subject to applicable fare at time of rebooking (add-collect, if applicable.)

UA TLV cancels and Lufthansa protection: Update May 6
For the following UA TLV canceled flights, customers may be protected on the Lufthansa Group, including Lufthansa (LH), Swiss (LX), Austrian (OS), Brussels (SN):
  • UA84 EWR-TLV through May 9, 2024
  • UA85 TLV-EWR through May 10, 2024
  • UA90 EWR-TLV through May 24, 2024
  • UA91 TLV-EWR through May 25, 2024
Rebooking parameters
See the Agency Rebooking Parameters > UA Schedule Change > Additional parameters to protect on LHG-operated flights. Passengers cannot be protected on any other airline.
  • Change waiver code: OSI UA 7JCNQ
  • Keep in mind that other airlines may also be canceling flights. Customers should check with the other airline before traveling.

Alternate city permitted: Update May 6
Customers may change TLV departure or arrival to ATH, AMM, or DXB for these UA TLV canceled flights:
  • UA84 EWR-TLV through May 9, 2024
  • UA85 TLV-EWR through May 10, 2024
  • UA90 EWR-TLV through May 24, 2024
  • UA91 TLV-EWR through May 25, 2024
Rebooking parameters for alternate city
  • Flights must be both operated and marketed by United. No other airline or codeshare permitted.
  • Rebook in originally ticketed cabin in any booking code on the UA flight within seven days of original ticketed travel date.
  • Customers are responsible for travel between TLV and ATH, AMM, or DXB.
  • Change waiver code: OSI UA 7JCNQ

Refund permitted
Travel agents can self-refund unused coupons/tickets by adding the UAIRROPS waiver code to an OSI.
  • Refund waiver code: OSI UA UAIRROPS
Flights that are already canceled or delayed fall under the irregular operations policy for refunds. See Agency Rebooking Parameters.

Last edited by WineCountryUA; May 8, 2024 at 5:48 pm
WineCountryUA is offline  
Old May 8, 2024, 8:21 pm
  #41  
 
Join Date: May 2017
Posts: 2,306
Originally Posted by Chamor
Do you expect that UA would be willing to reaccommodate passengers on LY flights, if there is availability on those flights? Or is UA likely to limit reaccommodation to *A carriers?
No. This became an issue last October when they were doing this, but LY objected from these occurring absent a protection agreement (these cancellations are schedule changes under IATA standards, not IRROPs so can't settle the coupons at invol rates). The only OA they will reaccommodate on to TLV is LHG carriers due to their JV protection agreement, assuming of course LHG operates their flights. Otherwise the only UA options are the alternative airports UA is operating to listed in the waiver. And of course a refund is available if neither of those work.
SPN Lifer likes this.
Lux Flyer is offline  
Old May 8, 2024, 8:50 pm
  #42  
 
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,694
Updated waiver parameters in Hebrew:

ctownflyer is offline  
Old May 9, 2024, 4:31 pm
  #43  
 
Join Date: Jul 2009
Posts: 323
I wonder what UA thought the odds were that it would fly in late May when it sold TLV tickets to passengers in, say, mid-April....
Chamor is offline  
Old May 9, 2024, 5:12 pm
  #44  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,638
9 May 2024 Jetstream update in English
Clear statement on when flights will be cancelled, but agents can proceed with a formal cancellation.
Clear statement on LHG protection and further details
Update May 9: See updates in red for additional cancels.

We implemented a refund and change fee only travel waiver for customers who want to voluntarily cancel or change travel to/from/through Tel Aviv, IL (TLV).

Airport: Tel Aviv, IL (TLV)
Travel dates: April 12 - the following dates for TLV canceled flights
  • UA84 EWR-TLV through June 5, 2024
  • UA85 TLV-EWR through June 6, 2024
  • UA90 EWR-TLV through June 19, 2024
  • UA91 TLV-EWR through June 20, 2024
  • Note: On the evening of May 10, we will run a schedule to cancel the flights and remove them from availability. Until then, even if agencies see the flight in availability, agencies can follow the parameters on this page. When rebooking, do not rebook on the flights that will be canceled.

Change fee waived
Change fee waived (if applicable) and changes are permitted to Basic Economy tickets.
  • Change waiver code: OSI UA 7JCNQ
  • Rescheduled travel must begin within ticket validity of the original ticket-issue date.
  • Subject to applicable fare at time of rebooking (add-collect, if applicable.)

UA TLV cancels and Lufthansa protection: Update May 9
For the following UA TLV canceled flights, customers may be protected on the Lufthansa Group, including Lufthansa (LH), Swiss (LX), Austrian (OS), Brussels (SN):
  • UA84 EWR-TLV through June 5, 2024
  • UA85 TLV-EWR through June 6, 2024
  • UA90 EWR-TLV through June 19, 2024
  • UA91 TLV-EWR through June 20, 2024
Rebooking parameters
See the Agency Rebooking Parameters > UA Schedule Change > Additional parameters to protect on LHG-operated flights. Passengers cannot be protected on any other airline.
  • Change waiver code: OSI UA7JCNQ or OSI UASKEDCHG
  • Keep in mind that other airlines may also be canceling flights. Customers should check with the other airline before traveling.

Alternate city permitted: Update May 9
Customers may change TLV departure or arrival to ATH, AMM, or DXB for these UA TLV canceled flights:
  • UA84 EWR-TLV through June 5, 2024
  • UA85 TLV-EWR through June 6, 2024
  • UA90 EWR-TLV through June 19, 2024
  • UA91 TLV-EWR through June 20, 2024
Rebooking parameters for alternate city
  • Flights must be both operated and marketed by United. No other airline or codeshare permitted.
  • Rebook in originally ticketed cabin in any booking code on the UA flight within seven days of original ticketed travel date.
  • Customers are responsible for travel between TLV and ATH, AMM, or DXB.
  • Change waiver code: OSI UA 7JCNQor OSI UASKEDCHG

Refund permitted
Travel agents can self-refund unused coupons/tickets by adding the UAIRROPS waiver code to an OSI.
  • Refund waiver code: OSI UA UAIRROPS
Additional parameters to protect on LHG-operated flights
  • For schedule change to original arrival or departure time of 2 hours or more, canceled flight with no protection, misconnection, or market/route changes and suspensions
    • Use UA-operated flights as first option for all protection, especially on long-haul flights.
    • When UA is not available, protect on true LHG (both operated and marketed, no codeshare) including, Lufthansa (LH), Swiss (LX), Austrian (OS), Brussels (SN) and partner carriers operating under LH/LX/OS/SN code including Edelweiss (WK), Eurowings Discover (4Y) and Lufthansa Cityline (CL). Excluded: Flights operated by Eurowings (EW) and Air Dolomiti (EN)
    • Booking class: If original booking class is not available, lowest available in same compartment may be used.
      • LH/OS/SN booking classes G/E/N are Premium Economy booking classes and cannot be used for rebooking economy class passengers. For UA Premium Economy in O/A/R protect as follows: O = G, A = E, R = N.
    • NOTE: When using alternate flights operated by LHG, new flights departure date must be +/- 3 days of original flight date.

Last edited by WineCountryUA; May 9, 2024 at 5:27 pm
WineCountryUA is offline  
Old May 9, 2024, 5:26 pm
  #45  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 67,638
Originally Posted by Chamor
I wonder what UA thought the odds were that it would fly in late May when it sold TLV tickets to passengers in, say, mid-April....
With out going OMNI, 7-10 days ago there were optimistic reports of a truce, that has changed and as have other events -- a more detailed discussion is more appropriate for other forums.
WineCountryUA is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.