Review - Mercure Saint Malo Balmoral
Jan 5, 2017, 4:08 pm
Mercure Saint Malo Balmoral
24 rue Théodore Monod Saint Malo, FR 35400
Review - Mercure Saint Malo Balmoral (10 Photos)
Mercure Saint Malo Balmoral
A very good stay in this hotel open for 5 or 6 years, but was under the Best Western wing and joined Accor a couple of months ago. A welcomed move as this is definitely the best Accor address in town.
The hotel has a very modern look and everything is in perfect condition. The staff was very kind and professionnal. You really appreciate the Accor «Feel Welcome» there. Staff was most of the time calling me by my name, despite it was the 1st time I was staying there.
Check In
Prompt check-in and I was clearly expected with the drink voucher ready next to the computer. Drink voucher was valid for soft drinks, beer and wine.
I booked Privilege room and go that (hotel fully booked or close to). The privilege room comes with bathrobes, slippers, a Nespresso machine and free minibar (soft drinks).
View of the lobby and bar area
Room
The room was large with a double bed, a balcony (not used as it was literally freezing cold in St Malo during the new year, with negative temperatures), a safety box. The bathroom had a rain shower.
The only « bad » thing I could report is that I found the mattress a bit too hard. I told them at check-out and they said they were surprised of this remark because the bed of the privilege room has an overmatress. I have sincerely no idea if this overmatress was present or not, but if it was there, it is not a very good one.
Some friends were staying at the same time in a family room, which is a kind of junior suite which can accomodate up to 2 adults and 3 children. This room was very nice too with a lot of windows and so plenty of natural light. Their bathroom had both a rain shower and a bath tub.
Dining
There is no restaurant for lunch or dinner in the hotel but several hot dishes (microwaved) are available for consumption at the bar or in-room. The menu is displayed in the room offers a decent choice. Of course to be considered only if you get late or if the weather is horrible and you don't want to go out, because otherwise there are plenty of excellent food options in this beautiful town of St Malo.
The breakfast buffet is decent. I would say a typical Mercure buffet with good quality products and a very nice staff taking care of the service.
Location
It is conveniently located right in front of the train station. Sea side and intra-muros are at walking distance, although for this, the other Mercure (front de mer) has a better location.
There is no hotel parking, but there is a small (free) lot behind and you find easily a spot in the streets around.
Overall
Overall a very good stay. I will definitely return as I liked the style, the large rooms and the quality of service.
Jan 6, 2017, 12:24 am
Jul 2, 2017, 7:47 am
I of course advised the front desk. Plenty of apologies received. The manager on-duty told me at that time that a commercial gesture would be done on the bill (which was done at check-out). The bathroom was of course cleaned afterwards.
Also to mention that the drink voucher was not spontaneously given (had to request it at the same time as my bathroom complaint). No upgrade provided (but I am not sure one was even possible).
I consider this as a kind of "accident" and the hotel is still a good one with nice rooms, but they move from my "trusted hotel green list" to my "orange hotels list -under surveillance"...
Last edited by Goldorak; Jan 27, 2018 at 1:23 am Reason: to add that a commercial gesture was indeed applied at check-out for the price of the 2nd night
Jul 3, 2017, 1:08 am
I of course advised the front desk. Plenty of apologies received. The manager on-duty told me at that time that a commercial gesture would be done on the bill (which was not done at check-out - another person was on-duty at the front desk the next day, and I didn't say anything as I don't like to beg for things). The bathroom was of course cleaned afterwards.
Also to mention that the drink voucher was not spontaneously given (had to request it at the same time as my bathroom complaint). No upgrade provided (but I am not sure one was even possible).
I consider this as a kind of "accident" and the hotel is still a good one with nice rooms, but they move from my "trusted hotel green list" to my "orange hotels list -under surveillance"...
Jan 27, 2018, 1:26 am
Nice modern rooms, good breakfast. Nothing to complain about.
This confirms that the problem I had for my previous stay was just an unfortunate incident. This hotel is back to my green list of trusted hotels
Feb 2, 2019, 2:58 am
Rooms in excellent conditions, quiet and comfortable. Early check-in at 10 am was granted (I emailed the hotel the day before). Still a very recommendable Accor address in St Malo.
Jan 5, 2020, 12:57 pm
Jul 4, 2021, 12:26 pm
Not a lot to report apart that the hotel is still good. Unfortunately, this hotel has joined the club of no housekeeping at all during Covid, even if you ask
.But they are happy to refill the nespresso capsules and minibar if you ask.
Welcome gift was 3 small local honey pots
Upgrade consisted in providing the Privilege amenities (bathrobe, slippers, etc). Welcome drink can be ordered at the bar but you needed to take the drink back to your room.
Jan 14, 2023, 10:34 am
Feb 10, 2024, 8:56 am