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Old Jul 2, 2017 | 7:47 am
  #4  
Goldorak
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Location: Paris, France
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2nd stay a less good one

I just stayed a 2nd time in this hotel (2 rooms booked). The hotel is still good but I encountered a significant cleanliness issue in the bathroom. I checked-in late (around 23:30) and around midnight using the bathroom, I noticed some hairs in the sink. Oh not good but certainly not the end of the world. The following morning, about to take a shower, I then noticed that the walk-in shower was full of hairs and body hairs (I didn't notice it when I arrived). I attach here some pictures even if it's not easy to distinguish without extending (zooming). Disgusting
I of course advised the front desk. Plenty of apologies received. The manager on-duty told me at that time that a commercial gesture would be done on the bill (which was done at check-out). The bathroom was of course cleaned afterwards.
Also to mention that the drink voucher was not spontaneously given (had to request it at the same time as my bathroom complaint). No upgrade provided (but I am not sure one was even possible).

I consider this as a kind of "accident" and the hotel is still a good one with nice rooms, but they move from my "trusted hotel green list" to my "orange hotels list -under surveillance"...
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Last edited by Goldorak; Jan 27, 2018 at 1:23 am Reason: to add that a commercial gesture was indeed applied at check-out for the price of the 2nd night
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