Park Hyatt Saigon REVIEW - MASTER THREAD
Jul 9, 2017, 12:49 am
- I was not offered and had to request a physical copy of the invoice.
- I did think that the total was slightly high, but I was quickly shown "meal, meal" - reference to the meal that I enjoyed during my stay at the hotel. At this point I just dismissed the excess to what must be tax, etc.
Anyway, the invoice went something like this:
Night 1 $ xxx.xx
Meal $ xx.xx
Night 2 $ xxx.xx (60.00USD more than it should have been)
So I called Hyatt and asked to review the charges and they immediately forwarded me to the PH Saigon where the person on the phone only asked for my email where a revised invoice would be sent. I received a notice that the 60 would be refunded. Great. I received an email saying that 60.00 would be refunded. Seems a little strange though that I never mentioned what my issue was with the bill. I even insisted that before we disconnected that I should at least tell him why I was calling. He said it was not necessary.
Hate to suggest some kind of conspiracy, but it feels kinda fishy. I haven't caught such a mistake at a hotel before (doesn't mean much, though).
Anyway, I write this as a notice that somehow something didn't quite work and guests should take more care than I did when reviewing their charges.
Nice hotel, will stay again!
Jul 9, 2017, 12:54 am
A lot of Hyatt, including PH now email you your invoice. For most business travellers this is far preferable and many of us prefer not to waste paper, regardless.
Standard practice for retrieving a bill is to either do it online to which front desk respond 24/7 or you are transferred to the hotel front desk.
They obviously identified it was a mistake and rectified it immediately.
It always pays to review your bill...
Jul 9, 2017, 1:05 am
Absolutely agree that it may all be in my head.
^ 100%
Jul 9, 2017, 1:32 am
In fact I go one further and always ask for the bill on our last night and make them add the final night. That way we can speed off when we need to depart with only a cursory glance!
Jul 11, 2017, 3:21 pm
Aug 1, 2017, 11:50 pm
Aug 2, 2017, 10:01 am
Two exceptions are Pullman and Nikko. Pullman is closer to backpacker area if you're looking to join that nightlife or take the cheaper tour offerings and long distance busses that depart there. Hotel Nikko is probably my favorite in Saigon but it's a good 15 minute drive away and not really close to the others.
Aug 2, 2017, 5:53 pm
Two exceptions are Pullman and Nikko. Pullman is closer to backpacker area if you're looking to join that nightlife or take the cheaper tour offerings and long distance busses that depart there. Hotel Nikko is probably my favorite in Saigon but it's a good 15 minute drive away and not really close to the others.
Aug 5, 2017, 8:24 am
Aug 13, 2017, 3:50 am
Park Hyatt Saigon
2 Lam Son Square Ho Chi Minh City, VN 70000
A truly stunning property (23 Photos)
Park Hyatt Saigon
We chose to begin our Viet Nam vacation in SGN and booked the property using cash and points and applied a TSU for a Park Suite.
We arranged the hotel car with Meet & Assist and at SGN were whisked from the aerobridge through the Diplomatic immigration line and straight into the hotel S Class. The airport staff knew both our names and congratulated us on our special occasion.
The hotel car has wifi and a cooler box between the two back seats with water, premium soft drinks such as San Pel flavoured sparkling water. At this point we could tell it was going to be an exceptional stay.
Check In
We arrived at the hotel and it looks stunning at night. Grand, Colonial architecture. We were met by several staff at the car and offered private in room check in by the duty manager.
Once you walk through the front doors you noticed the grand staircase, the chandaliers in the lobby lounge and the great number of local artworks. It is clear that as is Park Hyatt standard there is an extraordinary art collection at this property, in fact there is a coffee table book in the room with details on each piece.
The duty manager was delightful and gave us the history of the hotel and informed us that we had been further upgraded to a Park Executive Suite on the top floor.
Room
I had requested a top floor suite and quiet room so this suite overlooked the pool and the gardens. The suite was elegant and understated with beautiful artwork and ornaments.
A decent size living room and bedroom, one bathroom and a kitchenette.
The amenity was a bottle of red (we don't drink red wine) and some dried mango and other fruits. The room was filled with flesh flowers and several orchids. The room also had a tablet instead of a compendium
We were very happy with tht TSU.
Service
Service at the hotel was exceptional. It was clear staff knew who we were and they all went out of their way. They knew our f&b preferences and honoured them without us asking.
They could not have gone more above and beyond.
Dining
We ate in the lobbly lounge on one night while drinking fabulous cocktails amongst the wealthy locals.
We expected breakfast to be disappointing with Opera closed, but breakfast on the second floor was extensive with Western, Asian and Vietnamese options.
Obviously the Vietnamese coffee was a highlight.
The 2 Lam Son Bar offers a 51% (no idea why the extra 1)! at Happy Hour 5-8PM on all food and beverage. We ordered tapas which were incredible and several cocktails including their signature drink which was amazing.
Location
As others have noted the location means you can walk to most of the sites. Luxury brands surround the hotel and the VinCom centre with two food courts is on the next block.
Overall
Overall, the PH SGN exceeded our expectations. It's an oasis of calm in a vibrant and busy city.
While Colonial in architecture it remains true to its Vietnamese heritage and it feels like a special, luxury hotel. It also has a gorgeous signature scent.
The service is of a high standard. We han an incredible stay and will definitely return.
Aug 13, 2017, 5:14 am
Aug 13, 2017, 5:19 am
Aug 14, 2017, 5:08 am