Dan1113

For what it is worth...I spoke to a Qatar agent who said there will be information about whether or not the flight operates in March and April 'within a few days'.

seat1C

Just checked my booking (out on 3 Jan and back a couple of weeks later) and it's bizarrely showing TXL - DOH then DOH - SYD flights, where the DOH to SYD leaves before the TXL - DOH arrives! I'm assuming it's because they're protecting some seats whilst they work through the issues. I must call them (as helpfully suggested higher up the thread) as I really only wanted to go to AKL so I could then backtrack to SYD in any case!

Does anyone know if the change policy described above would treat AKL and SYD as being in the same "region" for these purposes?

Thanks!

remdk

Is the delay starting AKL what ABB meant by 'seasonal' when talking about the A380 to SYD?

lasj

I had booked AKL-DOH-CPT with AA miles and I now see that I'm booked SYD-DOH-CPT. Which is fine because I no longer want to leave from AKL either, although if they'd let me add an initial QF ZQN-SYD, that would be ideal.

So anyway, if they changed AKL to SYD for me (without asking!), hopefully they will do it for you too.

squad

Hi together

I was booked on ZRH-DOH-AKL in Economy on 29th December.

I called the QR Hotline twice but each time got the same answer: we can rebook you on to another connecting flight within oneworld (ex. DOH-HKG-AKL with CX or DOH-PER-AKL with QF) but i have to pay the difference to the new fare (which is actually more than the original price)!

Is this correct or do the try to trick me?

Thank you for your help!

msm2000uk

Hi squad and welcome to the QR Forum on Flyertalk.

In terms of the information provided to you by the QR support team, it will depend on whether you asked the right question in the first place. Did you ask them if their system was showing your flights as Cancelled?

If not, then they were correct in their information, as you are asking to rebook a flight which, on their screens, is showing as operational.

I have seen various reports of QR pro-actively rebooking customers without prompting, so they may be in the middle of that process at the moment and thus you may need to try again next week.

Best,

M

remdk

squad it is a shame that you are not flying out of the EU. EC261 does not apply to you.

msm2000uk wrote in post 25 of this thread "There has been no annoucement to customers, but I am happy to confirm the generous QR change policy, specific to those who had booked to AKL for travel prior to 6th February:

1) Rebook onto a QR operating flight from/to a different origin/destination within the same country or region or within 500-mile radius and whichever is more flexible for the customer e.g. FRA/MUC/TXL-QR-DOH-HKG-CX-AKL or FRA/MUC/TXL-QR-DOH-SYD/MEL-QF-AKL. Rebooking should be made with a departure date within 14 days of the original and in the lowest available selling class within the same cabin. No difference of fare or taxes to be collected from passenger.

2) Penalties due to rebooking are waived.
Rebook onto an oneworld OAL flight from/to the same origin/destination within 14 days of the original. Rebooking should be made in the lowest available selling class within the same cabin. No difference of fare or taxes to be collected from passenger.

3) Penalties due to a rebooking are waived.
Passenger can receive a full refund of unutilized value. Refund penalties due to a Schedule Change are waived.

Call QR as soon as you can, and if the QR representative advises nothing can be done, put the phone down and call back.

A lot of the Agents are aware of the issues."

antipest

I have spoken to the call centre today on 2 occasions and have been told they will charge me the extra route costs if I change the transit points. I originally had LHR-DOH-AKL & return booked and if I change the dates after Feb 6th it will be free but to go via HKG, SYD or MEL will incur extra fare recalculation costs. This is apparently a 'new policy' A full refund was also offered, I do not want this as I have booked hotels, cruises etc which are not refundable.

Does anyone know what my legal rights are? I booked this direct with Qatar in the UK.

Thanks

iluvdoco

I had a booking through AA, and was automatically rebooked onto SYD-DOH, which was surprising, although I had to supply the AKL-SYD routing.

remdk

antipest since you are departing from the EU (LHR) you are covered by EC261. You can find it at https://en.wikipedia.org/wiki/Regulation_261/2004 or 261%20en.pdf. The former is more readable!

Among other things it states that you can be rerouted on another carrier at no extra cost. But read it through thoroughly before doing anything else.

squad

This was just written in another thread (http://www.flyertalk.com/forum/milea...92-eur-22.html).

@ remdk from my point of view the EC261 does also apply to Switzerland (part of the bilateral agreements).

RUN4FUN

Squad, the EEA members Iceland, Norway and Switzerland actualy follow the EC regulations, so EC261 in fact do apply to you.

Dan1113

EC261 says that they have to get you to your destination so they have to cover the cost of getting there regardless of what connections they use, right?

antipest

I have again spoken to Qatar and have been told it is now policy to only offer 2 options rebooking after Feb 4th or full refund. I told them about EU261 and they did not care as their 'commercial policy' dictates their operations!!

Can anyone advise me on how to proceed from here as I am up against a brick wall.

Dan1113

Sounds like they are very confident then of their new date if they are rebooking people to after the new start date...can you imagine how peeved people will be if they get rebooked to early/mid Feb (or whenever) and it gets further postponed. haha. :/