How often do your points not post or post incorrectly
Aug 30, 2011, 9:31 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2003
Location: Jupiter, FL
Programs: DL PM, Marriott Lifetime Titanium, Hilton Silver
Posts: 29,836
How often do your points not post or post incorrectly
I am getting sick of having to track and correct a majority of my stays lately. In the last 6 months, I have had to call/fax/email in corrections to over 50% of my stays. I am a plat, but am considering moving my business back to SPG or over to Hilton.
It is getting so frustrating. When I pick the special rates that include bonus points for a specific rate, they never get posted.
And Marriott Rewards makes the process to correct it painful. I have called/emailed 3 times for a stay at one of their "autograph" collection hotels, with no results. And I am going to miss out on the megabonus if they do not correct it.
I have issues with either arrival gift points not posting, complete stays not posting, or the special rates bonus points not posting.
Do others have this issue?
It is getting so frustrating. When I pick the special rates that include bonus points for a specific rate, they never get posted.
And Marriott Rewards makes the process to correct it painful. I have called/emailed 3 times for a stay at one of their "autograph" collection hotels, with no results. And I am going to miss out on the megabonus if they do not correct it.
I have issues with either arrival gift points not posting, complete stays not posting, or the special rates bonus points not posting.
Do others have this issue?
Aug 30, 2011, 11:15 pm
#2
Join Date: Jul 2004
Programs: AA - Exec Plat, Marriott Platinum Premiere; Lifetime Platinum;
Posts: 484
have had zero problems with points not posting for several years now...
Aug 31, 2011, 4:33 am
#3
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,036
For stays in the US I've only had one problem in the last 4 years. For international stays I have problems with about one in three stays.
I'm guessing (just guessing) that based on my past experiences the posting date of your stay shouldn't matter much in terms of the megabonus credit. I've had MR CS do megabonus adjustments after the crediting period has ended and it was fairly painless.
I'm guessing (just guessing) that based on my past experiences the posting date of your stay shouldn't matter much in terms of the megabonus credit. I've had MR CS do megabonus adjustments after the crediting period has ended and it was fairly painless.
Aug 31, 2011, 6:07 am
#4
Join Date: Jul 2005
Location: BHX
Programs: LH FF, BA Blue these days, Marriott Lifetime Platinum Elite, Hilton Diamond, Radisson VIP
Posts: 87
Only an issue with platinum arrival gift points
About 1 stay in 3 my arrival gift points fail to materialise.
I have a standard email set up to mail [email protected] into which I add the confirmation number and stay dates - lo and behold the points get sorted out within 24 hours without fail.
I have a standard email set up to mail [email protected] into which I add the confirmation number and stay dates - lo and behold the points get sorted out within 24 hours without fail.
Aug 31, 2011, 6:54 am
#5
Join Date: Mar 2011
Location: Traveling Texas
Programs: MR Gold, CO
Posts: 18
I had one problem but it was just with a particular hotel. I called Marriott Rewards and they were able to fix the problem with the points. I haven't gone back to that particular hotel. For me, it hasn't been a widespread problem.
Aug 31, 2011, 8:22 pm
#6
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2003
Location: Jupiter, FL
Programs: DL PM, Marriott Lifetime Titanium, Hilton Silver
Posts: 29,836
What in the heck am I doing wrong then? I book mostly through marriott.com.
Aug 31, 2011, 9:03 pm
#7
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
Marriott used to be the most reliable of the bunch-but over the last year or so I have had many stays not post or post incorrectly.
I am also encountering fewer successful interventions using email than in the past.
I am also encountering fewer successful interventions using email than in the past.
Sep 1, 2011, 8:08 am
#8
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I only have that issue when I have made arrangement with the hotel's GM. She gave us 2 rooms for the price of 1 instead of an upgrade, and I think she did something to our reservation and then of course points wouldn't credit properly.
MR CS sorted the whole thing out 6 weeks after the stay, no problem at all. Remember to keep all your folios because they are the key for the points.
MR CS sorted the whole thing out 6 weeks after the stay, no problem at all. Remember to keep all your folios because they are the key for the points.
Sep 1, 2011, 3:39 pm
#9
Join Date: Jan 2008
Programs: AAdvantage, United MP, Marriott Rewards
Posts: 1,137
For several years now not one single problem (domestic and international)
Sep 1, 2011, 5:54 pm
#10
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
Domestic: rarely a problem. Only problem that I can think of is posting gift cheques and getting credit for those dollars.
International: I assume it's going to be wrong. And it usually is.
International: I assume it's going to be wrong. And it usually is.
Sep 1, 2011, 6:51 pm
#11
Join Date: Sep 2009
Location: Jakarta
Programs: *wood & marriott plat, Hyatt, Accor
Posts: 410
Last edited by SC Alum; Sep 1, 2011 at 7:28 pm
Sep 1, 2011, 7:36 pm
#12
Join Date: Mar 2010
Location: Minneapolis
Programs: Delta Plat Kool-Aid Drinker, Hyatt Diamond, SPG GM, Marriott GM, Hilton GM, and Priority Club GM
Posts: 1,184
Sep 1, 2011, 8:41 pm
#13
Join Date: Feb 2005
Location: Washington DC
Programs: BA GLD, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium
Posts: 1,698
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9650; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.524 Mobile Safari/534.8+)
Once in a blue moon my plat amenity won't post on an award stay, but other than that I never have trouble. Much more reliable than Hyatt or Starwood.
Once in a blue moon my plat amenity won't post on an award stay, but other than that I never have trouble. Much more reliable than Hyatt or Starwood.
Sep 1, 2011, 8:51 pm
#14
Join Date: Feb 2005
Location: Washington DC
Programs: BA GLD, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium
Posts: 1,698
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9650; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.524 Mobile Safari/534.8+)
Double post due to blackberry issues
Double post due to blackberry issues
Last edited by River in Sight; Sep 1, 2011 at 9:40 pm
Sep 2, 2011, 1:41 am
#15
Join Date: Jun 2010
Location: LAS
Posts: 1,279
With many hundreds of stays around the world, I can't recall the last time anything didn't post correctly.