Venetian and Palazzo Las Vegas no longer Bookable through IHG
Feb 17, 2014, 12:44 pm
#1
Original Poster
Join Date: Jul 2005
Location: HOU/IAH
Programs: WN CP; Hilton Diamond; IHG Plat
Posts: 189
Venetian and Palazzo Las Vegas no longer Bookable through IHG
Starting at least a few days ago (I have been monitoring these hotels for a few weeks now and just noticed), it is no longer possible to book Venetian or Palazzo (Las Vegas) through the IHG Site for ANY date, either via rewards or standard reservation, even though the Hotels are returned in a Las Vegas search on the site. You can however book them through other sites like travelocity and expedia (and I presume, the casino's direct website).
Does anyone know if this is just a temporary glitch, or has IHG disabled all reservations for Venetian/Palazzo via IHG.com?
Does anyone know if this is just a temporary glitch, or has IHG disabled all reservations for Venetian/Palazzo via IHG.com?
Feb 17, 2014, 1:20 pm
#2
Join Date: Sep 2005
Location: UK
Programs: IHG Diamond Amb, Bonvoy Plat (+LTP), VS Silver
Posts: 1,392
I imagine this is something to do with the issues Las Vegas Sands have had with their websites over the last few days - whilst partly up now, they've not been working at all since 11th Feb when they were hacked.
http://vitalvegas.com/las-vegas-sand...-cyber-attack/
http://vitalvegas.com/las-vegas-sand...-cyber-attack/
Feb 17, 2014, 3:27 pm
#3
Join Date: Oct 2008
Posts: 22
I'm guessing/hoping the hacking is the reason. I've been trying to book also, with no luck. The Venetian website is now back up and running, but still nothing on IHG. Is there another way to book using points? I don't think there is a way on the Venetian website, is there? I guess I could probably call.
Feb 17, 2014, 5:37 pm
#4
Join Date: Mar 2007
Programs: ICH plat RA,HH Dia
Posts: 549
I'm guessing/hoping the hacking is the reason. I've been trying to book also, with no luck. The Venetian website is now back up and running, but still nothing on IHG. Is there another way to book using points? I don't think there is a way on the Venetian website, is there? I guess I could probably call.
Feb 17, 2014, 5:51 pm
#5
Join Date: Oct 2008
Posts: 22
Feb 19, 2014, 9:57 am
#6
Join Date: Mar 2007
Programs: ICH plat RA,HH Dia
Posts: 549
Feb 21, 2014, 12:30 pm
#8
Join Date: Nov 2010
Posts: 5,596
Tried to book a room today for next month.Called ambassador sevice center and they confirmed no ability to book via ihg website or phone.They have no idea when the problem will be fixed,although they know about it.
The only solution they gave me was to call the hotel direct.That rules out The big win,using the mobile app.No further assistance was forthcoming.
The only solution they gave me was to call the hotel direct.That rules out The big win,using the mobile app.No further assistance was forthcoming.
Feb 21, 2014, 2:45 pm
#9
Join Date: Oct 2008
Posts: 22
This thread has been going for 4 days now, but the problem has been going on much longer. Almost 2 weeks now. Very frustrating and I hope they get this fixed soon.
Feb 25, 2014, 9:38 am
#11
Join Date: Oct 2008
Posts: 22
I am so frustrated by this. For a long time I have been planning on using my IHG points for a stay at the Venetian at the end of March and now, for the last 2 weeks, I have been unable to book this. I just got off the phone with IHG and they have no idea when this issue might be resolved. 
Feb 25, 2014, 9:55 am
#12
Join Date: Jan 2006
Posts: 241
I,m amazed how long this issue is taking to get resolved. Come on!! We are in 2014 and these glitches should be sorted out. I had some frustrating experiences with IHG and one agent even refused to accept the fact that there was some problem on the website but just said "Sorry...the hotel is sold out!" You can do some booking on palazzo.com but it would not give you access to reward nights or special rates like AAA or Government rates or even the Ambassador certificate rates which have to be done only online. Nor is it practical for everyone to make an international call to LV.
Really frustrating!
Really frustrating!
Last edited by sumayya; Feb 25, 2014 at 10:03 am
Feb 25, 2014, 10:02 am
#13
Join Date: Jan 2006
Posts: 241
I,m amazed how long this issue is taking to get resolved. Come on!! We are in 2014 and these glitches should be sorted out. I had some frustrating experiences with IHG and one agent even refused to accept the fact that there was some problem on the website but just said "Sorry...the hotel is sold out!" You can do some booking on palazzo.com but it would not give you access to reward nights or special rates like AAA or Government rates or even the Ambassador certificate rates which have to be done only online. Nor is it practical for everyone to make an international call to LV.
Really frustrating!
Really frustrating!