I,m amazed how long this issue is taking to get resolved. Come on!! We are in 2014 and these glitches should be sorted out. I had some frustrating experiences with IHG and one agent even refused to accept the fact that there was some problem on the website but just said "Sorry...the hotel is sold out!" You can do some booking on palazzo.com but it would not give you access to reward nights or special rates like AAA or Government rates or even the Ambassador certificate rates which have to be done only online. Nor is it practical for everyone to make an international call to LV.
Really frustrating!