question about 9W miles redemption on partner airlines?
May 5, 2013, 12:18 am
#1
Original Poster
Join Date: Apr 2011
Location: DEL
Posts: 292
question about 9W miles redemption on partner airlines?
So i am trying consume 9W miles i have and thought will try partner redemption. I went to jetairways site and filed a form with dates and sector and gave me indicative miles required.
After a week, i get an email asking to give a copy of passport for traveller to which i responded with a copy but asked a question if i can know the cash component and which airlines is it going to be. The response to that was, all details will be provided when the final ticket is created. I am not even sure if i am going to confirm this.
So its been 15 days since i originally filed the form and i still don't know if i will get the flight and what will be the cash component.
Is this the normal process or am i missing something?
After a week, i get an email asking to give a copy of passport for traveller to which i responded with a copy but asked a question if i can know the cash component and which airlines is it going to be. The response to that was, all details will be provided when the final ticket is created. I am not even sure if i am going to confirm this.
So its been 15 days since i originally filed the form and i still don't know if i will get the flight and what will be the cash component.
Is this the normal process or am i missing something?
May 5, 2013, 3:21 am
#2
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this is very normal for jet....lots of info in these threads:
http://www.flyertalk.com/forum/india...ions-here.html
http://www.flyertalk.com/forum/india...s-program.html
http://www.flyertalk.com/forum/india...ions-here.html
http://www.flyertalk.com/forum/india...s-program.html
May 5, 2013, 4:20 am
#4
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i sent in a partner redemption request on monday & from the next day onwards kept calling them everyday to get it done quicker....on friday i received the email with all the booking details & i confirmed right away to get the ticket issued....i had the confirmed booking the following day....so it took 5 days....
May 13, 2013, 7:41 am
#5
Original Poster
Join Date: Apr 2011
Location: DEL
Posts: 292
as of late this has been the case....but if you push them then it can be sooner as well....
i sent in a partner redemption request on monday & from the next day onwards kept calling them everyday to get it done quicker....on friday i received the email with all the booking details & i confirmed right away to get the ticket issued....i had the confirmed booking the following day....so it took 5 days....
i sent in a partner redemption request on monday & from the next day onwards kept calling them everyday to get it done quicker....on friday i received the email with all the booking details & i confirmed right away to get the ticket issued....i had the confirmed booking the following day....so it took 5 days....
but i see your point.
May 13, 2013, 8:11 am
#6
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May 24, 2013, 1:47 pm
#8
Join Date: May 2013
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May 29, 2013, 9:26 pm
#9
Join Date: Apr 2011
Location: Singapore / India
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as of late this has been the case....but if you push them then it can be sooner as well....
i sent in a partner redemption request on monday & from the next day onwards kept calling them everyday to get it done quicker....on friday i received the email with all the booking details & i confirmed right away to get the ticket issued....i had the confirmed booking the following day....so it took 5 days....
i sent in a partner redemption request on monday & from the next day onwards kept calling them everyday to get it done quicker....on friday i received the email with all the booking details & i confirmed right away to get the ticket issued....i had the confirmed booking the following day....so it took 5 days....
May 29, 2013, 9:58 pm
#10
Join Date: Sep 2005
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Posts: 8,606
The Jet JP number - you can speak to a (clueless) JP representative, but you will never be transferred to the redemptions desk - probably because they also have no idea what to reply to you...
In any case, on the rare occasion, the partner desk rep (more likely the senior JP rep) will call you back to clarify if you have any issues.
In any case, on the rare occasion, the partner desk rep (more likely the senior JP rep) will call you back to clarify if you have any issues.
May 30, 2013, 1:06 am
#11
FlyerTalk Evangelist
Join Date: Apr 2009
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The Jet JP number - you can speak to a (clueless) JP representative, but you will never be transferred to the redemptions desk - probably because they also have no idea what to reply to you...
In any case, on the rare occasion, the partner desk rep (more likely the senior JP rep) will call you back to clarify if you have any issues.
In any case, on the rare occasion, the partner desk rep (more likely the senior JP rep) will call you back to clarify if you have any issues.
its unbelievable that in this day & age they take so long to follow up on such a simple request....the part that bugs me is that they can do so right away but choose not to....earlier this year i had put in a partner redemption request about a month before my flight....they checked with a couple of partner airlines & told me there was no availability at the moment but they would continue to check till the last moment....2 days before my flight i called them to ask what the situation was....they said there was still no availability with both the partners they had checked with....i asked them if they had checked with the remaining 4-5 other partners that flew this route as well & of course they had not done so....i yelled at them a bit, spoke to a supervisor, stayed on hold for 45 minutes & the end result was that they managed to get me a booking with one of the partners they hadn't bother to check with....
this just proves that it would take them no longer than 45 minutes to confirm a booking if they really wanted to....making us wait for weeks & sometimes months is just a joke....
May 30, 2013, 2:28 am
#12
Join Date: Sep 2005
Location: BOM-SIN-EWR
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Posts: 8,606
unfortunately this is correct....
its unbelievable that in this day & age they take so long to follow up on such a simple request....the part that bugs me is that they can do so right away but choose not to....earlier this year i had put in a partner redemption request about a month before my flight....they checked with a couple of partner airlines & told me there was no availability at the moment but they would continue to check till the last moment....2 days before my flight i called them to ask what the situation was....they said there was still no availability with both the partners they had checked with....i asked them if they had checked with the remaining 4-5 other partners that flew this route as well & of course they had not done so....i yelled at them a bit, spoke to a supervisor, stayed on hold for 45 minutes & the end result was that they managed to get me a booking with one of the partners they hadn't bother to check with....
this just proves that it would take them no longer than 45 minutes to confirm a booking if they really wanted to....making us wait for weeks & sometimes months is just a joke....
its unbelievable that in this day & age they take so long to follow up on such a simple request....the part that bugs me is that they can do so right away but choose not to....earlier this year i had put in a partner redemption request about a month before my flight....they checked with a couple of partner airlines & told me there was no availability at the moment but they would continue to check till the last moment....2 days before my flight i called them to ask what the situation was....they said there was still no availability with both the partners they had checked with....i asked them if they had checked with the remaining 4-5 other partners that flew this route as well & of course they had not done so....i yelled at them a bit, spoke to a supervisor, stayed on hold for 45 minutes & the end result was that they managed to get me a booking with one of the partners they hadn't bother to check with....
this just proves that it would take them no longer than 45 minutes to confirm a booking if they really wanted to....making us wait for weeks & sometimes months is just a joke....
(I guess it did indeed prove my point about the redemptions desk not knowing anything...)
Good you managed to get something in the end, but this is similar to water-torture for frequent flyers...