Originally Posted by
SuperFlyBoy
The Jet JP number - you can speak to a (clueless) JP representative, but you will never be transferred to the redemptions desk - probably because they also have no idea what to reply to you...
In any case, on the rare occasion, the partner desk rep (more likely the senior JP rep) will call you back to clarify if you have any issues.
unfortunately this is correct....
its unbelievable that in this day & age they take so long to follow up on such a simple request....the part that bugs me is that they can do so right away but choose not to....earlier this year i had put in a partner redemption request about a month before my flight....they checked with a couple of partner airlines & told me there was no availability at the moment but they would continue to check till the last moment....2 days before my flight i called them to ask what the situation was....they said there was still no availability with both the partners they had checked with....i asked them if they had checked with the remaining 4-5 other partners that flew this route as well & of course they had not done so....i yelled at them a bit, spoke to a supervisor, stayed on hold for 45 minutes & the end result was that they managed to get me a booking with one of the partners they hadn't bother to check with....
this just proves that it would take them no longer than 45 minutes to confirm a booking if they really wanted to....making us wait for weeks & sometimes months is just a joke....