Iberia - Europcar - getting avios
Mar 27, 2014, 2:21 pm
#1
Original Poster
Join Date: Feb 2013
Posts: 95
Iberia - Europcar - getting avios
Hi,
I had a long rental worth about 7,000 avios with Europcar which I 'credited' to my Iberia account.
It's three and a half weeks later and obviously nothing is showing up in Iberia.
Apart from writing to the email they give at Iberia for this (which is a Europcar email by the way), is there anything else I should do? I'm not particularly hopeful about getting anything from them and really went with Europcar because they were so much cheaper at the time.
I did notice that Europcar have a form you can submit on but is that better than the email? Or perhaps doing both is the best idea.
Any suggestions or experience would be appreciated!
I had a long rental worth about 7,000 avios with Europcar which I 'credited' to my Iberia account.
It's three and a half weeks later and obviously nothing is showing up in Iberia.
Apart from writing to the email they give at Iberia for this (which is a Europcar email by the way), is there anything else I should do? I'm not particularly hopeful about getting anything from them and really went with Europcar because they were so much cheaper at the time.
I did notice that Europcar have a form you can submit on but is that better than the email? Or perhaps doing both is the best idea.
Any suggestions or experience would be appreciated!
Mar 28, 2014, 5:09 am
#4
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
This form - https://microsite.europcar.com/claim_miles/claim.html - invites you to claim after 4 weeks. I used it successfully last year for a rental in South Africa. Europcar South Africa don't seem to recognise any other airline than SAA but the international claims office does.
I've tried it again for a rental in South Africa this year. In spite of my supplying all the information requested, they've come back with a request to supply a copy of the rental itself
and a copy of my IB card. Yes, I'll comply, but this is no way to earn customer loyalty.
Mar 28, 2014, 3:04 pm
#5
Original Poster
Join Date: Feb 2013
Posts: 95
Perhaps both.
This form - https://microsite.europcar.com/claim_miles/claim.html - invites you to claim after 4 weeks. I used it successfully last year for a rental in South Africa. Europcar South Africa don't seem to recognise any other airline than SAA but the international claims office does.
I've tried it again for a rental in South Africa this year. In spite of my supplying all the information requested, they've come back with a request to supply a copy of the rental itself and a copy of my IB card.
Yes, I'll comply, but this is no way to earn customer loyalty.
This form - https://microsite.europcar.com/claim_miles/claim.html - invites you to claim after 4 weeks. I used it successfully last year for a rental in South Africa. Europcar South Africa don't seem to recognise any other airline than SAA but the international claims office does.
I've tried it again for a rental in South Africa this year. In spite of my supplying all the information requested, they've come back with a request to supply a copy of the rental itself
and a copy of my IB card. Yes, I'll comply, but this is no way to earn customer loyalty.
Thanks for the suggestion, I'll wait another week before submitting the claim.
In general I don't trust Iberia to credit me with anything besides their own flights, and I only did it this time because it was that or nothing. Europcar as well don't seem particularly good at crediting anything, and in fact my long rental disappeared from my account there as well for a while. No to mention they've 'improved' their own loyalty program, by which they mean they've taken away the 30% discount they used to offer.
Mar 30, 2014, 8:18 am
#7
Original Poster
Join Date: Feb 2013
Posts: 95
Thanks. Yes, before I even booked the rental I had my Europcar profile set up and I booked the rental through my profile. It showed up fine in my Europcar account once booked, then for about 2 weeks after I had returned the car it completely disappeared from my account, and now it shows up as counting towards Priviledge but not in my 'completed rentals'. Pretty hopeless website/system in my view.
Apr 2, 2014, 5:05 pm
#8
Original Poster
Join Date: Feb 2013
Posts: 95
Just to let you know: I decided to send in my missing avios query today. On Iberia's website once you log in it says claim missing avios, and something about "tell us and we'll fix it for you". Gave me a bad feeling straight away. Needless to say the email address they tell you to write to to claim missing europcar avios is:
"Delivery to the following recipient failed permanently:".
The email address doesn't exist anymore.
So I went to the Europcar site and filled in the form there instead. No confirmation anywhere after submitting it.
Pretty hopeless.
"Delivery to the following recipient failed permanently:".
The email address doesn't exist anymore.
So I went to the Europcar site and filled in the form there instead. No confirmation anywhere after submitting it.
Pretty hopeless.
Apr 7, 2014, 7:57 am
#9
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routières, PCR
Posts: 13,609
After checking your rental agreement, you benefited from 2250 standard and 4500 bonus miles which will be sent on the 15/04/2014.
Your membership account will be credited as soon as IBERIA will validate your transaction.
Your membership account will be credited as soon as IBERIA will validate your transaction.
May 10, 2014, 4:08 am
#10
Original Poster
Join Date: Feb 2013
Posts: 95
Just to update that in the end my avios did come through to my Iberia Plus account correctly. Took about two months from when I returned the car so not that bad in the end, and had to submit a claim on the Europcar website.
Anyone know how they calculate these bonus miles? What is that for?
Anyone know how they calculate these bonus miles? What is that for?