Originally Posted by
Roger
I've tried it again for a rental in South Africa this year. In spite of my supplying all the information requested, they've come back with a request to supply a copy of the rental itself

and a copy of my IB card.

Message back:
After checking your rental agreement, you benefited from 2250 standard and 4500 bonus miles which will be sent on the 15/04/2014.
Your membership account will be credited as soon as IBERIA will validate your transaction.
For 6,750 Avios it was worthwhile, even if overdue.