Hyatt Regency Santa Clara REVIEW - MASTER THREAD
Jan 22, 2012, 4:23 pm
#196
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
Very nice review, jasonvr. This Hyatt is pretty basic. I enjoy it for one night stays but I would never stay there for more than a night or two. The service has always been good but as you mentioned, the room decor is minimal and it just doesn't feel very inviting.
I've stayed at the Hilton directly across the street and would choose that property over the Hyatt if I had the room to spread out some of my stays. I don't though, so the one night benefits (2,500 bonus pts and free hot buffet) of staying at the Hyatt on the weekends are a worthy trade off.
Definitely try out the Hyatt House Silicon Valley (near the Target) if they show up on your corporate rate. It's just one exit away from the HR Santa Clara. It's a lot newer (just opened last year) and I have been treated well there as a Diamond. I think it would be more to your liking.
I've stayed at the Hilton directly across the street and would choose that property over the Hyatt if I had the room to spread out some of my stays. I don't though, so the one night benefits (2,500 bonus pts and free hot buffet) of staying at the Hyatt on the weekends are a worthy trade off.
Definitely try out the Hyatt House Silicon Valley (near the Target) if they show up on your corporate rate. It's just one exit away from the HR Santa Clara. It's a lot newer (just opened last year) and I have been treated well there as a Diamond. I think it would be more to your liking.
Jan 22, 2012, 5:35 pm
#197
Suspended
Join Date: Dec 2004
Posts: 613
Very nice review, jasonvr. This Hyatt is pretty basic. I enjoy it for one night stays but I would never stay there for more than a night or two. The service has always been good but as you mentioned, the room decor is minimal and it just doesn't feel very inviting.
I've stayed at the Hilton directly across the street and would choose that property over the Hyatt if I had the room to spread out some of my stays. I don't though, so the one night benefits (2,500 bonus pts and free hot buffet) of staying at the Hyatt on the weekends are a worthy trade off.
Definitely try out the Hyatt House Silicon Valley (near the Target) if they show up on your corporate rate. It's just one exit away from the HR Santa Clara. It's a lot newer (just opened last year) and I have been treated well there as a Diamond. I think it would be more to your liking.
I've stayed at the Hilton directly across the street and would choose that property over the Hyatt if I had the room to spread out some of my stays. I don't though, so the one night benefits (2,500 bonus pts and free hot buffet) of staying at the Hyatt on the weekends are a worthy trade off.
Definitely try out the Hyatt House Silicon Valley (near the Target) if they show up on your corporate rate. It's just one exit away from the HR Santa Clara. It's a lot newer (just opened last year) and I have been treated well there as a Diamond. I think it would be more to your liking.
Hyatt House Silicon Valley is definitely preferable during the week, especially if they upgrade you to a signature suite which has a video game system with games (I forget if Xbox or Playstation), a Roku, and a pod brewing system with a whole carrousel of coffee choices! Free breakfast here is better than Santa Clara Regency Club breakfast but not as nice as Santa Clara buffet breakfast.
Jan 22, 2012, 6:18 pm
#198
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
Definitely agree 100% with this. This is a much better weekend property then during the week - very nice free breakfast buffet for Diamonds on the weekends, Regency Club is closed but you can still go in for beverages and snack mix/cookies (plus the 2,500 bonus points!), and rates are very reasonable.
Hyatt House Silicon Valley is definitely preferable during the week, especially if they upgrade you to a signature suite which has a video game system with games (I forget if Xbox or Playstation), a Roku, and a pod brewing system with a whole carrousel of coffee choices! Free breakfast here is better than Santa Clara Regency Club breakfast but not as nice as Santa Clara buffet breakfast.
Hyatt House Silicon Valley is definitely preferable during the week, especially if they upgrade you to a signature suite which has a video game system with games (I forget if Xbox or Playstation), a Roku, and a pod brewing system with a whole carrousel of coffee choices! Free breakfast here is better than Santa Clara Regency Club breakfast but not as nice as Santa Clara buffet breakfast.
Jan 22, 2012, 9:34 pm
#199
Join Date: May 2010
Posts: 943
Definitely agree 100% with this. This is a much better weekend property then during the week - very nice free breakfast buffet for Diamonds on the weekends, Regency Club is closed but you can still go in for beverages and snack mix/cookies (plus the 2,500 bonus points!), and rates are very reasonable.
Hyatt House Silicon Valley is definitely preferable during the week, especially if they upgrade you to a signature suite which has a video game system with games (I forget if Xbox or Playstation), a Roku, and a pod brewing system with a whole carrousel of coffee choices! Free breakfast here is better than Santa Clara Regency Club breakfast but not as nice as Santa Clara buffet breakfast.
Hyatt House Silicon Valley is definitely preferable during the week, especially if they upgrade you to a signature suite which has a video game system with games (I forget if Xbox or Playstation), a Roku, and a pod brewing system with a whole carrousel of coffee choices! Free breakfast here is better than Santa Clara Regency Club breakfast but not as nice as Santa Clara buffet breakfast.
Just to add a few more notes about the Hyatt Regency, I did just complete a stay this weekend. One of my biggest gripes about this property was that they would always welcome me as if I had never been there before. This meant that they would give me the long-winded version of where the restaurant and RC were, and how my benefits worked out. I did drop a suggestion to my PL rep and what do you know? At check-in, I was welcomed back as a return guest and they even told me when my last visit was. They did a brief overview of the Diamond benefits and I was on my way in a matter of minutes.
Another change I noticed was at breakfast. The server asked if breakfast was included in my rate. I said yes and also mentioned that I was a Diamond member. Then he wrote a quick note on the bill that said I was a Diamond member. At checkout, I had a $0.60 charge on my folio for breakfast.
I do appreciate these minor changes. Service has always been good here.
Jan 23, 2012, 2:38 pm
#200
Join Date: Aug 2007
Location: San Francisco
Programs: Hyatt Globalist, Hilton Diamond, UA 1K, Hertz Platinum
Posts: 286
+1 on the room with the Xbox! Love that studio suite!
Just to add a few more notes about the Hyatt Regency, I did just complete a stay this weekend. One of my biggest gripes about this property was that they would always welcome me as if I had never been there before. This meant that they would give me the long-winded version of where the restaurant and RC were, and how my benefits worked out. I did drop a suggestion to my PL rep and what do you know? At check-in, I was welcomed back as a return guest and they even told me when my last visit was. They did a brief overview of the Diamond benefits and I was on my way in a matter of minutes.
Another change I noticed was at breakfast. The server asked if breakfast was included in my rate. I said yes and also mentioned that I was a Diamond member. Then he wrote a quick note on the bill that said I was a Diamond member. At checkout, I had a $0.60 charge on my folio for breakfast.
I do appreciate these minor changes. Service has always been good here.
Just to add a few more notes about the Hyatt Regency, I did just complete a stay this weekend. One of my biggest gripes about this property was that they would always welcome me as if I had never been there before. This meant that they would give me the long-winded version of where the restaurant and RC were, and how my benefits worked out. I did drop a suggestion to my PL rep and what do you know? At check-in, I was welcomed back as a return guest and they even told me when my last visit was. They did a brief overview of the Diamond benefits and I was on my way in a matter of minutes.
Another change I noticed was at breakfast. The server asked if breakfast was included in my rate. I said yes and also mentioned that I was a Diamond member. Then he wrote a quick note on the bill that said I was a Diamond member. At checkout, I had a $0.60 charge on my folio for breakfast.
I do appreciate these minor changes. Service has always been good here.
I stayed at this property about 10x last year. Out of those 10x, 2x FD agents remembered me, the rest gave me the same deal explaining every single benefit...but free saturday buffet makes up for it
Oh and I do ever hate, we the FD says, we have a lovely room on the 12th floor, LOL...This hotel only has 5 suites and a handful of balcony rooms, there is nothing lovely about a regular room facing the street.
Jan 23, 2012, 9:24 pm
#201
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
I stayed at this property about 10x last year. Out of those 10x, 2x FD agents remembered me, the rest gave me the same deal explaining every single benefit...but free saturday buffet makes up for it
Oh and I do ever hate, we the FD says, we have a lovely room on the 12th floor, LOL...This hotel only has 5 suites and a handful of balcony rooms, there is nothing lovely about a regular room facing the street.
Oh and I do ever hate, we the FD says, we have a lovely room on the 12th floor, LOL...This hotel only has 5 suites and a handful of balcony rooms, there is nothing lovely about a regular room facing the street.
They have suites here????
Jan 23, 2012, 9:34 pm
#202
Join Date: May 2010
Posts: 943
Jan 24, 2012, 2:21 pm
#203
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
I stayed at this property about 10x last year. Out of those 10x, 2x FD agents remembered me, the rest gave me the same deal explaining every single benefit...but free saturday buffet makes up for it
Oh and I do ever hate, we the FD says, we have a lovely room on the 12th floor, LOL...This hotel only has 5 suites and a handful of balcony rooms, there is nothing lovely about a regular room facing the street.
Oh and I do ever hate, we the FD says, we have a lovely room on the 12th floor, LOL...This hotel only has 5 suites and a handful of balcony rooms, there is nothing lovely about a regular room facing the street.
If not given a suite they place me in a corner room, balcony which has floor to ceiling windows. I prefer these rooms as there is a hallway that leads to the bathroom and the closet is located there. The area sort of serves as a small dressing area. On some rare occasions when I had some issues the hotel has gone above and beyond to correct it. In my experience the front desk and the restaurant jump leaps and bounds to make sure I have a memorable stay.
Yes this is an older building, bathrooms might be small and the closet a little strange but the 5 start customer service brings me back. I also don't mind the awesome suite upgrades I've been given. ^^^
Jan 24, 2012, 6:31 pm
#204
Join Date: Feb 1999
Location: San Jose, California, USA
Programs: AS 100K, UA MM, AA MM, IC Plat Amb, Marriott Gold, Hilton Gold, Hyatt Explorist
Posts: 3,146
Reading the thread I guess my stays here have been the exception. I stay here off and on through out the year and the front desk has always greeted me by name and has displayed exceptional customer service. I have been upgraded to a suite 70% of my stays including an upgrade to the stunning director suite!!! If not given a suite they place me in a corner room, balcony which has floor to ceiling windows. I prefer these rooms as there is a hallway that leads to the bathroom and the closet is located there. The area sort of serves as a small dressing area.
If not given a suite they place me in a corner room, balcony which has floor to ceiling windows. I prefer these rooms as there is a hallway that leads to the bathroom and the closet is located there. The area sort of serves as a small dressing area.I'd be pissed at a 0% upgrade rate, except that the weekend rates make such excellent mattress runs!
Originally Posted by kenbo
One of my biggest gripes about this property was that they would always welcome me as if I had never been there before.
Jan 24, 2012, 9:11 pm
#205
Join Date: May 2010
Posts: 943
Are we talking about the same Hyatt? I have stayed at the HR Santa Clara more than any other Hyatt in the world -- more than any other hotel in the world -- and I have not once received an upgrade.
I'd be pissed at a 0% upgrade rate, except that the weekend rates make such excellent mattress runs!
It's not a gripe, but I am always amused when they robotically ask me how my trip was. Um, I've come all the way from San Jose [the next town over]!
I'd be pissed at a 0% upgrade rate, except that the weekend rates make such excellent mattress runs!
It's not a gripe, but I am always amused when they robotically ask me how my trip was. Um, I've come all the way from San Jose [the next town over]!
Jan 24, 2012, 10:07 pm
#206
Join Date: Apr 2005
Location: Central CT
Programs: UA MM/1K, SPG Lifetime Plat, Marriott Plat, Hyatt Diamond, HH Gold, Natl Exec Elite
Posts: 1,490
Jan 25, 2012, 10:56 am
#207
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,398
Well I guess some Diamonds are treated better than others. I pretty much get upgraded to a suite for most my Hyatt stays. I do know this hotel has a small inventory of suites so I really appreciate the upgrades. The Director's Suite was beautiful I loved the layout, it had a kitchen, spacious dinning and entertainment area and a nice size balcony. 
Jan 25, 2012, 2:00 pm
#208
Join Date: May 2010
Posts: 943
I've stayed here 4 or 5 times, and I've been upgraded twice: once during the stay following my first (completely unrecognized as Diamond) stay, and a second time 3-4 stays later. I don't know how to explain why your experiences have been different than mine and Radiant Flyer's, but I've been treated pretty well at this property. And the points ain't bad either.
I have no complaints about the service at Santa Clara though. They've always been very understanding and fix any issues quickly.
Jan 31, 2012, 1:06 pm
#209
Join Date: May 2009
Location: Here and there
Programs: Hyatt Globalist,
Posts: 318
Hyatt House Silicon Valley is definitely preferable during the week, especially if they upgrade you to a signature suite which has a video game system with games (I forget if Xbox or Playstation), a Roku, and a pod brewing system with a whole carrousel of coffee choices! Free breakfast here is better than Santa Clara Regency Club breakfast but not as nice as Santa Clara buffet breakfast.
Jan 31, 2012, 1:17 pm
#210
Join Date: May 2009
Location: Here and there
Programs: Hyatt Globalist,
Posts: 318
I have stayed at this property 4X last year and never got an upgrade to a suite even on the 3 occasions I asked for it. I was told they have limited suites, and are usually given out as promotions. Maybe the OP is part of those corporate promotions.