Palmer House a Hilton Hotel {US-IL}
Feb 18, 2003, 10:01 am
#46
Join Date: Nov 2002
Location: NYC/Singapore
Programs: UA 1K, HH Diamond
Posts: 218
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PlatinumFlyer:
I commend Hilton for recognizing the need to upgrade the Palmer House and really doing it all. I'm eager for the rest of the hotel to be completed. Perhaps the one suggestion I would give them is get someone and do a proper Quality Assurance review.
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I commend Hilton for recognizing the need to upgrade the Palmer House and really doing it all. I'm eager for the rest of the hotel to be completed. Perhaps the one suggestion I would give them is get someone and do a proper Quality Assurance review.
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Feb 18, 2003, 12:39 pm
#47
Join Date: Oct 2002
Location: Bannockburn, IL USA -- AA PLAT, Hilton Gold, Starwood Gold
Posts: 82
I just stayed on the Executive 23rd floor and I'd have to agree...the rooms were beautiful. I had two bathrooms in addition to all the other features listed above. The HHonors check-in desk was really helpful too! My agent's name was Kate, and she made the stay very pleasant.
rbank
rbank
Mar 7, 2003, 8:11 am
#49
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
Thank goodness. This was my first Hilton stay in a long time a couple years back. The Hotel was in dire need of a renovation. I almost never came back to Hilton after staying here. The Lounge was very so so.
Mar 7, 2003, 11:02 am
#50
Join Date: Aug 2001
Posts: 1,338
It's true that the rooms and bathrooms are shabby. It's also true that the Exec Lounge is not special.
However, the Palmer House location is great. In addition, the staff has always been very helpful. We last stayed there in December and requested the "Pool Table Suite" in advance. The hotel made no guarantees, but we did get the suite, which made our teenage son very happy.
After that stay, I sent the GM a thank you note. He has already blocked the "Pool Table Suite" for our visit next week.
Great service with a personal touch!
However, the Palmer House location is great. In addition, the staff has always been very helpful. We last stayed there in December and requested the "Pool Table Suite" in advance. The hotel made no guarantees, but we did get the suite, which made our teenage son very happy.
After that stay, I sent the GM a thank you note. He has already blocked the "Pool Table Suite" for our visit next week.
Great service with a personal touch!
Mar 10, 2003, 8:15 am
#51
Join Date: Jul 2001
Location: AA: EXP. 2MM; BA: Silver; HH: Diamond; Starwood: Platinum
Posts: 163
I stay almost weekly at the PH and last for my birthday they gave me the 2 bedroom pool table suite. Had a part of 20 people and still there was plenty of room!!
I had been getting their "non-pool-table" suites regularly, but while they are very nice and a ton of room, I've opted for the renovated rooms which have the broadband internet.
My only complaint is that they're just not setup well to handle any internet issues. The main one being that it's not working in the room. Here's the secret: Hunt around for another box. It may be behind the curtains, the couch, the TV, even the bed, but if you find it, chances are that one works! Why it's not the one under the desk? That's a good question....
I had been getting their "non-pool-table" suites regularly, but while they are very nice and a ton of room, I've opted for the renovated rooms which have the broadband internet.
My only complaint is that they're just not setup well to handle any internet issues. The main one being that it's not working in the room. Here's the secret: Hunt around for another box. It may be behind the curtains, the couch, the TV, even the bed, but if you find it, chances are that one works! Why it's not the one under the desk? That's a good question....
Mar 10, 2003, 10:23 am
#53
Join Date: Nov 2002
Location: NYC/Singapore
Programs: UA 1K, HH Diamond
Posts: 218
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PlatinumFlyer:
I stay almost weekly at the PH and last for my birthday they gave me the 2 bedroom pool table suite. Had a part of 20 people and still there was plenty of room!!
I had been getting their "non-pool-table" suites regularly, but while they are very nice and a ton of room, I've opted for the renovated rooms which have the broadband internet.
My only complaint is that they're just not setup well to handle any internet issues. The main one being that it's not working in the room. Here's the secret: Hunt around for another box. It may be behind the curtains, the couch, the TV, even the bed, but if you find it, chances are that one works! Why it's not the one under the desk? That's a good question....</font>
I stay almost weekly at the PH and last for my birthday they gave me the 2 bedroom pool table suite. Had a part of 20 people and still there was plenty of room!!
I had been getting their "non-pool-table" suites regularly, but while they are very nice and a ton of room, I've opted for the renovated rooms which have the broadband internet.
My only complaint is that they're just not setup well to handle any internet issues. The main one being that it's not working in the room. Here's the secret: Hunt around for another box. It may be behind the curtains, the couch, the TV, even the bed, but if you find it, chances are that one works! Why it's not the one under the desk? That's a good question....</font>
Mar 10, 2003, 10:27 am
#54
Join Date: Aug 2002
Location: IAD
Programs: UA1P, HH Gold
Posts: 606
I seem to remember someone saying--now I can't find the post--that the Palmer House actually categorizes its rooms according to size and desirability (i.e. categories 1-4). Has anyone else heard this? I'm scheduled to stay there next month and I can't remember whether category 1 rooms were supposed to be best or category 4. Does anyone else know about this?
Mar 10, 2003, 10:39 am
#55
Join Date: Jul 2001
Location: AA: EXP. 2MM; BA: Silver; HH: Diamond; Starwood: Platinum
Posts: 163
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Lpas:
I seem to remember someone saying--now I can't find the post--that the Palmer House actually categorizes its rooms according to size and desirability (i.e. categories 1-4). Has anyone else heard this? I'm scheduled to stay there next month and I can't remember whether category 1 rooms were supposed to be best or category 4. Does anyone else know about this?</font>
I seem to remember someone saying--now I can't find the post--that the Palmer House actually categorizes its rooms according to size and desirability (i.e. categories 1-4). Has anyone else heard this? I'm scheduled to stay there next month and I can't remember whether category 1 rooms were supposed to be best or category 4. Does anyone else know about this?</font>
As for renovated rooms, there seems to be a variety of renovations. Some are complete (see first post on this thread), others have just the bathrooms upgraded. I'd still consider those "better" than the standard rooms.
Also keep in mind that not all the rooms on 23,22 and 8 are better - just the majority. There still are a few "closets" where you'll find you can't open drawers, doors, etc. without bumping into something like room 23-245 - tiny!
Apr 3, 2003, 5:48 am
#56
Original Member
Join Date: May 1998
Location: Houston, Texas, TEXAS
Posts: 1,510
Is There HHonors/Diamond Check-In Desk at Palmer House?
My first visit to the Palmer House. Is there a HHonors/Diamond check-in desk there? If so, where? Thanks.........
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"The Eyes of Texas Are Upon You"
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"The Eyes of Texas Are Upon You"
Apr 3, 2003, 10:09 am
#59
Join Date: May 1999
Posts: 6,084
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by DL Platinum:
If Diamond, expect a suite upgrade and access to the lounge.</font>
If Diamond, expect a suite upgrade and access to the lounge.</font>
Apr 3, 2003, 11:37 am
#60
Join Date: Jun 2001
Location: Victoria, B.C.
Programs: Hyatt Globalist, AA Gold LT
Posts: 1,941
Or nothing if you are on a Priceline stay, not that you should expect anything on a priceline stay, of course.
On my recent $55 priceline stay I got nothing extra, no upgrade, no lounge, but the HHonors desk did let me check in at the HHonors counter instead of waiting in the 5-10 minute line at the other counter.
On my recent $55 priceline stay I got nothing extra, no upgrade, no lounge, but the HHonors desk did let me check in at the HHonors counter instead of waiting in the 5-10 minute line at the other counter.