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Old Apr 29, 2016, 1:19 am
  #1  
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Join Date: Aug 2004
Programs: Meh
Posts: 2,598
Can't log into HH account - anyone else?
I have not been able to log into my HH account for a number of days. Anybody else?
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Old Apr 29, 2016, 1:24 am
  #2  
 
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
No problems here. ( Norwich uk )
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Old Apr 29, 2016, 1:27 am
  #3  
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Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
Originally Posted by stevie
I have not been able to log into my HH account for a number of days. Anybody else?
I had weird results for multiple properties. No rooms at all showing for the whole year.
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Old Apr 29, 2016, 1:59 am
  #4  
 
Join Date: May 2012
Programs: BA Gold, HHonors Diamond, IHG Platinum, Senior Railcard & Bus Pass
Posts: 983
I too have been getting the error screen when trying to log in. But if I click the back button, then select the site map from the bottom of the HHonors screen, then go to Account Overview, I find I am logged in. I have successfully made a reservation through my account and also booked some reward nights through my husband's account. I get the error screen when trying to look at the reservations list, but have already received the confirmation emails so I am happy for now.
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Old Apr 29, 2016, 2:06 am
  #5  
 
Join Date: Oct 2013
Location: Copenhagen, Denmark
Programs: Mainly Hilton Hhonors, SAS Eurobonus
Posts: 1,981
I just checked and no problem logging in.
I have noticed for a little while that I get locked out automatically faster than usual.
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Old Apr 29, 2016, 3:00 am
  #6  
 
Join Date: Oct 2014
Posts: 45
I have exactly the same problem. Taken to the error page when logging in. The mobile app still works. I couldn't seem to see the "account overview" link on the site map.

LR
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Old Apr 29, 2016, 3:18 am
  #7  
 
Join Date: Jan 2016
Location: Madrid, Spain
Programs: Marriott Titanium, HH Diamond, IHG Ambassador, Melia Platinum, IB Gold, TAP Gold
Posts: 22
I can't login with google chrome, but firefox on the laptop & the mobile app both work fine.
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Old Apr 29, 2016, 3:37 am
  #8  
Original Poster
 
Join Date: Aug 2004
Programs: Meh
Posts: 2,598
Originally Posted by londonred
I have exactly the same problem. Taken to the error page when logging in. The mobile app still works. I couldn't seem to see the "account overview" link on the site map.

LR
Yes my mobile app is working fine. But would rather use my account as a little complex. Pain in the ....
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Old Apr 29, 2016, 3:38 am
  #9  
 
Join Date: Nov 2010
Location: Purley, Surrey
Programs: BAEC Brown, Hilton Gold
Posts: 53
Same problem for me today. Annoying as I need to book rooms!
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Old Apr 29, 2016, 7:08 am
  #10  
 
Join Date: Mar 2015
Posts: 1,989
Add me to the list who had problem logging in just now. Have not tried again though.
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Old Apr 29, 2016, 7:09 am
  #11  
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Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
Originally Posted by stevie
I have not been able to log into my HH account for a number of days. Anybody else?
Same here since last night.

Originally Posted by WickedStepMother
I too have been getting the error screen when trying to log in. But if I click the back button, then select the site map from the bottom of the HHonors screen, then go to Account Overview, I find I am logged in. I have successfully made a reservation through my account and also booked some reward nights through my husband's account. I get the error screen when trying to look at the reservations list, but have already received the confirmation emails so I am happy for now.
Thanks, that works and at least I can sign in that way.
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Old Apr 29, 2016, 7:49 am
  #12  
 
Join Date: Oct 2014
Posts: 45
Ahh I see that worked for me as well, but only if you attempt to sign in from the HHonours website rather than the Hilton website. (The site maps obviously are different)
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Old Apr 29, 2016, 8:16 am
  #13  
 
Join Date: Aug 2010
Location: Gloucestershire
Programs: BA Gold (ex-GGL, maybe future Silver), Hilton Diamond
Posts: 6,201
That got me signed in, but it fell over when viewing existing reservations.

Either way it seems to be a fairly widespread outage.
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Old Apr 29, 2016, 8:59 am
  #14  
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Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,971
Been like this for about 10 hours.

Annoying as I can't alter a booking.
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Old Apr 29, 2016, 9:22 am
  #15  
 
Join Date: May 2014
Location: UK
Posts: 3
I have had this problem for a couple of days (UK)
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