Can't log into HH account - anyone else?

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Apr 29, 2016, 10:02 am

#16

Naboo79

Join Date: Feb 2014

Posts: 55

I got the same error just now when trying to login..

Apr 29, 2016, 10:56 am

#17

saltyzip

Join Date: Apr 2016

Posts: 2

It's not you, it's me

Quote:

Originally Posted by stevie

I have not been able to log into my HH account for a number of days. Anybody else?

I've had the issue since lunchtime yesterday. I've tried login in to both hhonours and hilton website and get the same issue.

So frustrating

as need to amend a booking for next week.

Hope it gets resolved soon, at least I'm not the only one having issues.

Apr 29, 2016, 1:31 pm

#18

DavefromSt.Vital

Join Date: Aug 2010

Location: YYZ

Programs: HH Diamond, IHG Platinum, MR Gold, Aeroplan 25K

Posts: 142

I'm having the same problem

Apr 29, 2016, 2:52 pm

#19

dmahon

Join Date: Feb 2008

Programs: BA Executive Club

Posts: 1,175

I can get in with Chrome, but not with Edge.

Apr 29, 2016, 9:00 pm

#20

Gold_Member

Join Date: May 2008

Location: MEL

Programs: QF OWE, HH D, HGP D, Starriott Plat, AA/LM/SQ/VA/QF/AS/BA

Posts: 251

I cannot log in with any browser at all (Edge, IE, Chrome, Firefox). I've deleted cache, rebooted computer, rebooted router, even tried on mobile phone via 4G in case it was my local ISP. All throwing up the same error for the last 3 days.

When I spoke with HH Technical Support they said they were aware of the issue affecting some members and that they are currently 'working on it'. If Hilton cannot resolve such a simple issue quick smart I will be taking my business elsewhere for the foreseeable future.

As a data point that they did not ask for, I recently used the Hilton Honors status match link (the one that is still working) to extend my Diamond status to 2018. Not sure if this is a common element among anyone else?

Apr 29, 2016, 10:57 pm

#21

huwjames

Join Date: Aug 2009

Location: UK

Programs: PC RA, Flying Club Gold, HH Diamond, Marriott Gold

Posts: 96

Same here - been like it for over 24 hours

Apr 30, 2016, 1:02 am

#22

ScubaRoo

Join Date: Oct 2005

Programs: VS, BA, HH Gold

Posts: 397

Ditto

Seems they always do IT work over the weekends, probably also linked to launching the new promo.

Apr 30, 2016, 2:02 am

#23

stevie

Original Poster

Join Date: Aug 2004

Programs: Meh

Posts: 2,605

Note: I can log in now with Chrome but not explorer.

Apr 30, 2016, 4:02 am

#24

adobbing

Join Date: Mar 2007

Location: Cheshire

Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold

Posts: 1,713

Quote:

Originally Posted by Gold_Member

I recently used the Hilton Honors status match link (the one that is still working) to extend my Diamond status to 2018. Not sure if this is a common element among anyone else?

Can't log in either, but interested in the link you mention;

the Hilton Honors status match link (the one that is still working)

Could you share please ?

Apr 30, 2016, 5:51 am

#25

cjd

Join Date: Jun 2002

Location: Newcastle, UK

Posts: 2,379

Quote:

Originally Posted by stevie

Note: I can log in now with Chrome but not explorer.

Same here. Can't log in with Microsoft Explorer, but can with Chrome.

Apr 30, 2016, 6:22 am

#26

goliath

Join Date: Sep 2006

Location: ZRH

Programs: M&M SEN (*G), HH Diamond

Posts: 2,418

I haven't been able to login here (central Europe) for 3...4 days now - no matter which browser I try.

Quote:

Originally Posted by adobbing

the Hilton Honors status match link (the one that is still working)

Could you share please ?

https://hiltonhhonors.hiltonapps.com

Apr 30, 2016, 8:28 am

#27

jeffers

Join Date: Jan 2008

Location: 14.66m NbW of PHL

Programs: HH Diamond

Posts: 848

Can't login with Chrome, goes to an error page.

Firefox works fine though.

Apr 30, 2016, 3:58 pm

#28

dinky1

Join Date: Dec 2011

Location: UK

Posts: 14

I tried all of the mentioned browsers after not being able to log in for 2 days to no avail, & then remebered that I also had Slimjet browser which worked fine for me. Maybe worth trying that for others who can't seem to get anything else to work.
http://www.slimjet.com/