Official Honors FlyerTalk Ambassador
Jul 31, 2014, 10:50 am
#286
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
Gone are the days when elites staying at Bally's had access to Club 22 (nice breakfast and late-afternoon spread) and up until a 18 months ago, the full buffet breakfast (with comp line access) at the Las Vegas Hilton. With much respect to Hilton, Hyatt's partnership with Mlife properties is a better option.
Jul 31, 2014, 11:52 am
#287
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,255
I may be the only one who has ever wanted to know this, but I would think some of the angst that occurs from lack of suite upgrades could be mitigated if you had a general idea how many other Diamonds were going to be at a hotel. Obviously if you know in advance that the hotel is going to be chock full of Diamonds you know even if there appears to be suite availability that the odds are not in your favor.
Jul 31, 2014, 7:37 pm
#288
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,502
Trop stopped handing out DT cookies a LONG TIME ago, replaced them with coupons that are redeemed in the snack bar.
Jul 31, 2014, 8:01 pm
#289
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
But a couple problems with it. When I stayed there the first time I really wanted a cookie after checkin and the snack bar in the food court said they were out of them and weren't making any more that night and come back in the morning and someone from my office was there last weekend and said they went down a couple tim3es and they were out. It's aggravating seeing how long of a walk it is from some of the rooms.
Jul 31, 2014, 9:33 pm
#290
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,255
Seriously, the ONE thing we have been conditioned to expect when us road warriors roll up to a Doubletree is our cookie. You are not a Doubletree without that damn cookie. Is this really too much to ask for?
Last edited by Canarsie; Aug 6, 2014 at 12:47 am Reason: Removed unnecessary attempted bypass of the profanity filter.
Jul 31, 2014, 11:10 pm
#291
Join Date: Mar 2007
Location: US
Programs: DL GE
Posts: 1,654
It was really late, almost morning, I said I was sorry, tired and I can wait until morning, I just never expected to hear those words.
This is how I found out you can buy them whenever since they gave me six in a round tin. Every now and then I'll hit up the local DT for a tin and an extra "warm" on the side.
Last edited by Canarsie; Aug 6, 2014 at 12:48 am Reason: Removed bypass of profanity filter in the quoted content.
Jul 31, 2014, 11:42 pm
#292
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 4,255
I agree, the one time I was told they didn't have any (not the Trop) I must have had a deer in headlights look because she proceeded to apologize and said she would make a couple and bring them to my room.
It was really late, almost morning, I said I was sorry, tired and I can wait until morning, I just never expected to hear those words.
This is how I found out you can buy them whenever since they gave me six in a round tin. Every now and then I'll hit up the local DT for a tin and an extra "warm" on the side.
It was really late, almost morning, I said I was sorry, tired and I can wait until morning, I just never expected to hear those words.
This is how I found out you can buy them whenever since they gave me six in a round tin. Every now and then I'll hit up the local DT for a tin and an extra "warm" on the side.
Its like a universal Doubletree defuser technique.
Aug 1, 2014, 6:21 am
#293
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
Credit award points back. Why great delay?
We all agree the detail given under award activity is sorely lacking. But when I have cxld awards in the past the credit back was also immediate. Yesterday I cxld three award reservations and none of the points returned. The other issue is the cancellation e-mails also lack any detail related to original confirmation number. Why the big delay in crediting points back? Thank you.
Aug 3, 2014, 2:43 pm
#294
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
I think they have always done the coupons since they have been a DT.
But a couple problems with it. When I stayed there the first time I really wanted a cookie after checkin and the snack bar in the food court said they were out of them and weren't making any more that night and come back in the morning and someone from my office was there last weekend and said they went down a couple tim3es and they were out. It's aggravating seeing how long of a walk it is from some of the rooms.
But a couple problems with it. When I stayed there the first time I really wanted a cookie after checkin and the snack bar in the food court said they were out of them and weren't making any more that night and come back in the morning and someone from my office was there last weekend and said they went down a couple tim3es and they were out. It's aggravating seeing how long of a walk it is from some of the rooms.
The funny thing (upon reflection) is that I think I must somehow project that (or look after my trave)l like I just really need a cookie, because the last year or so I have many times been handed two cookies when it is obviously just me Its like a universal Doubletree defuser technique.
Its like a universal Doubletree defuser technique.http://www.flyertalk.com/forum/hilto...-hotel-59.html
Last edited by Canarsie; Aug 6, 2014 at 12:48 am Reason: Removed bypass of profanity filter in the quoted content.
Aug 3, 2014, 11:01 pm
#295
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I recently had to stay at three properties during a family emergency, and flew my sister in law out. In all three properties I requested putting both rooms on one folio, and in all three properties when they listed points earned in my account, no base (or any kind of) points were earned for the second room.
This is getting so old... What is the beast / easiest way to get this dealt with? It's hard for me to understand why some front desk personnel are so poorly trained they can not get this task accomplished, and why it's so darned customer unfriendly to get these things rectified.
Thanks for any assistance and direction.
This is getting so old... What is the beast / easiest way to get this dealt with? It's hard for me to understand why some front desk personnel are so poorly trained they can not get this task accomplished, and why it's so darned customer unfriendly to get these things rectified.
Thanks for any assistance and direction.
Aug 4, 2014, 1:02 pm
#296
Company Representative - Honors by Hilton
Original Poster
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
We all agree the detail given under award activity is sorely lacking. But when I have cxld awards in the past the credit back was also immediate. Yesterday I cxld three award reservations and none of the points returned. The other issue is the cancellation e-mails also lack any detail related to original confirmation number. Why the big delay in crediting points back? Thank you.
I recently had to stay at three properties during a family emergency, and flew my sister in law out. In all three properties I requested putting both rooms on one folio, and in all three properties when they listed points earned in my account, no base (or any kind of) points were earned for the second room.
This is getting so old... What is the beast / easiest way to get this dealt with? It's hard for me to understand why some front desk personnel are so poorly trained they can not get this task accomplished, and why it's so darned customer unfriendly to get these things rectified.
Thanks for any assistance and direction.
This is getting so old... What is the beast / easiest way to get this dealt with? It's hard for me to understand why some front desk personnel are so poorly trained they can not get this task accomplished, and why it's so darned customer unfriendly to get these things rectified.
Thanks for any assistance and direction.
Aug 5, 2014, 12:37 am
#298
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
I recently had to stay at three properties during a family emergency, and flew my sister in law out. In all three properties I requested putting both rooms on one folio, and in all three properties when they listed points earned in my account, no base (or any kind of) points were earned for the second room.
This is getting so old... What is the beast / easiest way to get this dealt with? It's hard for me to understand why some front desk personnel are so poorly trained they can not get this task accomplished, and why it's so darned customer unfriendly to get these things rectified.
Thanks for any assistance and direction.
This is getting so old... What is the beast / easiest way to get this dealt with? It's hard for me to understand why some front desk personnel are so poorly trained they can not get this task accomplished, and why it's so darned customer unfriendly to get these things rectified.
Thanks for any assistance and direction.
Aug 5, 2014, 9:21 pm
#300
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Thanks for this feedback. Are you able to PM me with you stay details, HHonors number, full name, and email address? I can look into your specific reservation and see what the delay might be!
Interesting. I'd say the easiest way would be to email [email protected] or PM me with your details. I'd be happy to help you out.
Interesting. I'd say the easiest way would be to email [email protected] or PM me with your details. I'd be happy to help you out.
I'll put an e-mail together with the reservation numbers etc. and see what happens.