2012 Diamond suite upgrade failure thread
#1
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2003
Location: LAX
Posts: 10,909
2012 Diamond suite upgrade failure thread
Since diamond benefits now include upgrades to suites it's probably beneficial to identify the properties that refuse to do so and their reasons.
Please refrain from discussion and upgrade success reports (there are other threads for that) and only report your failures.
Thanks!
Please refrain from discussion and upgrade success reports (there are other threads for that) and only report your failures.
Thanks!
#4
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
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Hilton Dartford Bridge last night upgraded only from standard room to deluxe room. Suite upgrade was offered as NOR1 in the online system for £40 and later £30.
#5
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
Remember when posting some hotels do not have suites, and some only have a few suites which they might sell, so realistic expectations.
#6
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
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I like this thread, balance the Suite UG thread. Also, balance what your faux UG was and what the FD told you.
Maybe OP can summarize in post 1.
Maybe OP can summarize in post 1.
#7
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
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Posts: 15,512
Doubletree Novi.
The Gold member checking in before me was told "thank you for being a valued gold member, we have upgraded you to a junior suite".
This diamond member was given the standard king room he booked.
The Gold member checking in before me was told "thank you for being a valued gold member, we have upgraded you to a junior suite".
This diamond member was given the standard king room he booked.
#8
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
HGV Orlando
Upgraded from studio to a 1 bedroom suite, but only after I asked if a better room was available as the studio they had pre-allocated was totally against my stated preferences (high floor, away from elevator).
Upgraded from studio to a 1 bedroom suite, but only after I asked if a better room was available as the studio they had pre-allocated was totally against my stated preferences (high floor, away from elevator).
#10
Join Date: Jul 2007
Location: LAX-- But I'd rather be on Brokeback Mountain. United 1K! Other
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#12
Join Date: Sep 2006
Programs: Formally TPAbound/Delta Diamond 1MM/Hilton Diamond/Marriott Silver/Priority Club Gold
Posts: 270
Hampton Inn & Suites St. Petersburg/Downtown
Received a yawn and "we couldn't upgrade you" at check-in (01/27/12). Very disappointed.
Not only was there no upgrade....Hubby & I were stuck in a handicapped room overlooking the parking lot.
What's REALLY disappointing.....made my reservations 30 days in advance.
Not only was there no upgrade....Hubby & I were stuck in a handicapped room overlooking the parking lot.
What's REALLY disappointing.....made my reservations 30 days in advance.
Last edited by babe11; Jan 29, 2012 at 4:33 am
#14
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
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The new Diamond benefits don't guarantee a suite upgrade, even if there are some available. The benefit still provides for a litany of upgrade options that the hotel has ultimate discretion. If you get upgraded from a deluxe standard room to a corner king that's classified as superior, then the hotel has met its HHonors obligation - even if there is an unoccupied basic suite.
For Conrads, Hiltons and Doubletrees
All Hilton HHonors Diamond guests will receive each of the following:
Upgrades to Preferred Rooms.
Diamond HHonors guests will receive upgrades to preferred rooms, based on availability for the entire stay at the time of check-in. Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors**, or suites, as identified by each property. Some exclusions based on rate and room type may apply. See Terms & Conditions for details.
#15
Join Date: Jun 2001
Location: West Michigan
Programs: DL, UA, AA, B6, BA (airline status-free leisure traveler), Hilton Diamond
Posts: 1,963
Upgrades were not at a benefit at the Hampton Inn brand before, and that has not changed with Hilton's new policy, so I don't think that it is fair that Hampton Inns show up in this thread. Ditto for Homewood Suites and Embassy Suites.