Delta.com Bug Reporting: The Official Master Thread
Jan 22, 2009, 5:23 am
#1
Original Poster
Join Date: May 2008
Posts: 494
Delta.com Bug Reporting: The Official Master Thread
So it seems that separating bug reporting from bug tracking was the outcome of my question in this thread. so i've started the 2009 : Delta.com Bug Tracking thread. i've carried over ALL the bugs from last year to start it. Canarsie, if you could make it a sticky all would be quite happy.
i think i have about 5 to 10 pages of threads to go through to compile those reported so far.
i think i have about 5 to 10 pages of threads to go through to compile those reported so far.
Jan 22, 2009, 8:34 am
#2
Join Date: Aug 2007
Programs: Marriott Lifetime Gold and Current Platinum, Hilton Gold
Posts: 280
So it seems that separating bug reporting from bug tracking was the outcome of my question in this thread. so i've started the 2009 : Delta.com Bug Tracking thread. i've carried over ALL the bugs from last year to start it. Canarsie, if you could make it a sticky all would be quite happy.
i think i have about 5 to 10 pages of threads to go through to compile those reported so far.
i think i have about 5 to 10 pages of threads to go through to compile those reported so far.
Thanks!
Jan 22, 2009, 9:08 am
#3
Join Date: Nov 2008
Location: Enn Why Cee
Programs: DL, CO, LH, BA etc...
Posts: 1,570
i am on a roll today...
I've noticed that when you have the quick-buy option for an itinerary (where you purchase the fare, then select the seats, etc), the payment method does not auto-select the preferred card. It selects the first card in the profile. Not a big nuisance but something to look into on a boring day
though i can't see to many of those around...
I've noticed that when you have the quick-buy option for an itinerary (where you purchase the fare, then select the seats, etc), the payment method does not auto-select the preferred card. It selects the first card in the profile. Not a big nuisance but something to look into on a boring day
though i can't see to many of those around...
Feb 13, 2009, 3:21 pm
#4
Join Date: Nov 2008
Location: Enn Why Cee
Programs: DL, CO, LH, BA etc...
Posts: 1,570
Ha.. me again... one more
When you do the monthly activity, the last line may show an incorrect date
URL
https://www.delta.com/monthlystmt/servlet/MonthlyStmt
The last line that reads
"Medallion Qualification Miles as of 13 Feb 2009"
should most likely be
"Medallion Qualification Miles as of MM/DD/YYYY" where MM/DD/YYYY is the last day of the statement's month
you can do a dateadd, month, 1 to the beginning of the statement motnh and then subtract one second - takes you at 23:59:59.990 of the last day of the previous (i.e. the current statement's) month, regardless of 30/31/23/29 day length :-D
i love sql
When you do the monthly activity, the last line may show an incorrect date
URL
https://www.delta.com/monthlystmt/servlet/MonthlyStmt
The last line that reads
"Medallion Qualification Miles as of 13 Feb 2009"
should most likely be
"Medallion Qualification Miles as of MM/DD/YYYY" where MM/DD/YYYY is the last day of the statement's month
you can do a dateadd, month, 1 to the beginning of the statement motnh and then subtract one second - takes you at 23:59:59.990 of the last day of the previous (i.e. the current statement's) month, regardless of 30/31/23/29 day length :-D
i love sql
Last edited by goodandclassy; Feb 13, 2009 at 3:30 pm
Feb 13, 2009, 10:32 pm
#7
Join Date: Dec 2008
Location: Centralia, PA, USA (MDT)
Programs: SkyMiles (Amex :/ )
Posts: 56
Hello
View seat, and seat selection graphics for the Embraer 145 are squashed
- http://img4.imageshack.us/img4/9219/e145al8.jpg
Tested on FF 3.0.5 and IE6
View seat, and seat selection graphics for the Embraer 145 are squashed
- http://img4.imageshack.us/img4/9219/e145al8.jpg
Tested on FF 3.0.5 and IE6
Feb 13, 2009, 11:27 pm
#8
Join Date: Jul 2006
Location: PHL
Posts: 877
On the mobile version of delta.com, when viewing recent account activity, the stats at the top of the page are messed up.
Mine reads:
This is verbatim except that I've x'ed out my mileage balance. I am using a BlackBerry Bold, and I've had a bunch of activity for the previous twelve months (just got my GM renewal credentials in the mail and my last DL flight was less than a week ago). All these stats are shown correctly on the regular version of delta.com.
Mine reads:
SkyMiles Number:
Membership Level:
Medallion® Qualification Miles:
Total Available Miles:
Total Program Summary
Current SkyMiles Mileage Balance: xxxxxx
Total Available Miles: 28 Feb 2011
Million Miler Miles: 09 Feb 2009
SkyMiles Mileage Expiration: 740
No activity for the previous twelve months.
Membership Level:
Medallion® Qualification Miles:
Total Available Miles:
Total Program Summary
Current SkyMiles Mileage Balance: xxxxxx
Total Available Miles: 28 Feb 2011
Million Miler Miles: 09 Feb 2009
SkyMiles Mileage Expiration: 740
No activity for the previous twelve months.
Feb 14, 2009, 2:33 pm
#9
Join Date: Oct 2005
Location: Milwaukee, WI
Programs: HH Gold; AA AAdvantage Mbr; DL Skymiles Silver Medallion; World of Hyatt Mbr; NK Free Spirit Mbr
Posts: 2,531
My partner is Plat, and the past several times he's attempted to complete reservations online (both award and paid), he gets to the final step and gets an error message to the effect that the system couldn't complete the transaction, and to call in. This is after choosing seats, confirming payment, etc.
Of course, when he does that, even after explaining that he HAD to call in, he's always charged the fee (because he usually doesn't have time to wait on hold for the help desk suggested by the agent).
This has happened each of the past 3 times he's tried to make reservations online without exception.
Of course, when he does that, even after explaining that he HAD to call in, he's always charged the fee (because he usually doesn't have time to wait on hold for the help desk suggested by the agent).
This has happened each of the past 3 times he's tried to make reservations online without exception.
Feb 14, 2009, 3:24 pm
#10
Join Date: May 2005
Location: ATL
Programs: DL: MM PM
Posts: 40
My partner is Plat, and the past several times he's attempted to complete reservations online (both award and paid), he gets to the final step and gets an error message to the effect that the system couldn't complete the transaction, and to call in. This is after choosing seats, confirming payment, etc.
Of course, when he does that, even after explaining that he HAD to call in, he's always charged the fee (because he usually doesn't have time to wait on hold for the help desk suggested by the agent).
This has happened each of the past 3 times he's tried to make reservations online without exception.
Of course, when he does that, even after explaining that he HAD to call in, he's always charged the fee (because he usually doesn't have time to wait on hold for the help desk suggested by the agent).
This has happened each of the past 3 times he's tried to make reservations online without exception.
Not saying that's what's going on with your partner's experience, but easy enough to check.
But it WOULD have been helpful if, when the transaction failed, delta.com had a more meaningful error besides "something somewhere didn't work." Something to the effect of "Hey, dummy. Your CC expiration date has passed. Fix it." would have been a lot more useful.
Feb 14, 2009, 5:45 pm
#11
Join Date: Oct 2005
Location: Milwaukee, WI
Programs: HH Gold; AA AAdvantage Mbr; DL Skymiles Silver Medallion; World of Hyatt Mbr; NK Free Spirit Mbr
Posts: 2,531
This was happening to me, too. Then I discovered why - and it was my fault. My CC expiration date had passed, so when I got to that final purchase step, the transaction failed. Now that I've updated my CC in my profile, it's smooth sailing again.
Not saying that's what's going on with your partner's experience, but easy enough to check.
But it WOULD have been helpful if, when the transaction failed, delta.com had a more meaningful error besides "something somewhere didn't work." Something to the effect of "Hey, dummy. Your CC expiration date has passed. Fix it." would have been a lot more useful.
Not saying that's what's going on with your partner's experience, but easy enough to check.
But it WOULD have been helpful if, when the transaction failed, delta.com had a more meaningful error besides "something somewhere didn't work." Something to the effect of "Hey, dummy. Your CC expiration date has passed. Fix it." would have been a lot more useful.
Feb 14, 2009, 8:46 pm
#12
Join Date: Jul 2005
Location: Atlántida, Canelones, Uruguay (MVD) and rarely GNV
Programs: AV LifeMiles, CM ConnectMiles, BA Exec Club. Former:ex-ASGold, ex-UA1K, ex-COPlat, ex-NWGold.
Posts: 2,673
Changing seat on leg 1 erased assignment on leg 2
Just had my nice 11A window seat in Y on DL1533 ATL-RDU Feb 17 blown away.
Also just had DL SMS and Cust Svc supervisor in SLC tell me it was my fault.
I'd selected 11A/11A both legs. My DEN-ATL redeye just got upgraded today. I changed the F seat I'd been auto-assigned to a different one. I did NOT change the ATL-RDU Y seat that didn't get upgraded.
Was online checking a few minutes ago, found it said "No seat assigned" for that flight. Called SMS, they told me "You erased your seat assignment when you changed your other seat". Agent totally clueless about my response "No, I did not erase my seat assignment - your website might have done it due to a bug, but I did not do it." Supervisor likewise couldn't do a thing.
Now I'm stuck in a middle. Short flight, not that big a deal. Though not what I want coming off a too-short-to-sleep redeye.
But horrible website usability. No reason why a seat that was assigned can be inadvertently erased entirely without some warning. It should be hard for a customer with an assigned seat to accidentally de-assign without a new assignment. And the site shouldn't accidentally do it. There definitely should be a "You are deleting your seat assignment and may be unable to preassign another seat - are you sure?" messagebox at minimum. Actually, I don't think you should be able to go from assigned to unassigned state at all via the consumer website, but if DL feels this is a necessary function, it certainly shouldn't happen without a warning.
Especially when the agents then blame the customer. That's a CS issue which I'll take up with the appropriate channels, but the accidental assigned-to-unassigned state change is a website bug. Wouldn't have happened on NW's superior website.
Also just had DL SMS and Cust Svc supervisor in SLC tell me it was my fault.
I'd selected 11A/11A both legs. My DEN-ATL redeye just got upgraded today. I changed the F seat I'd been auto-assigned to a different one. I did NOT change the ATL-RDU Y seat that didn't get upgraded.
Was online checking a few minutes ago, found it said "No seat assigned" for that flight. Called SMS, they told me "You erased your seat assignment when you changed your other seat". Agent totally clueless about my response "No, I did not erase my seat assignment - your website might have done it due to a bug, but I did not do it." Supervisor likewise couldn't do a thing.
Now I'm stuck in a middle. Short flight, not that big a deal. Though not what I want coming off a too-short-to-sleep redeye.
But horrible website usability. No reason why a seat that was assigned can be inadvertently erased entirely without some warning. It should be hard for a customer with an assigned seat to accidentally de-assign without a new assignment. And the site shouldn't accidentally do it. There definitely should be a "You are deleting your seat assignment and may be unable to preassign another seat - are you sure?" messagebox at minimum. Actually, I don't think you should be able to go from assigned to unassigned state at all via the consumer website, but if DL feels this is a necessary function, it certainly shouldn't happen without a warning.
Especially when the agents then blame the customer. That's a CS issue which I'll take up with the appropriate channels, but the accidental assigned-to-unassigned state change is a website bug. Wouldn't have happened on NW's superior website.
Feb 14, 2009, 8:58 pm
#13
Join Date: Jun 2006
Location: STX
Programs: Used to have a bunch of shiny metallic cards. That was one life ago.
Posts: 1,807
DeltaWebDev, thanks again for your responsiveness. Not trying to be snarky here, but is this thread a place to address the award calendar problem? You metioned in the award calendar broken thread that you were working on an update. Can you update us here?
Feb 15, 2009, 6:50 am
#14
Join Date: Oct 2005
Location: Milwaukee, WI
Programs: HH Gold; AA AAdvantage Mbr; DL Skymiles Silver Medallion; World of Hyatt Mbr; NK Free Spirit Mbr
Posts: 2,531
This was happening to me, too. Then I discovered why - and it was my fault. My CC expiration date had passed, so when I got to that final purchase step, the transaction failed. Now that I've updated my CC in my profile, it's smooth sailing again.
Not saying that's what's going on with your partner's experience, but easy enough to check.
But it WOULD have been helpful if, when the transaction failed, delta.com had a more meaningful error besides "something somewhere didn't work." Something to the effect of "Hey, dummy. Your CC expiration date has passed. Fix it." would have been a lot more useful.
Not saying that's what's going on with your partner's experience, but easy enough to check.
But it WOULD have been helpful if, when the transaction failed, delta.com had a more meaningful error besides "something somewhere didn't work." Something to the effect of "Hey, dummy. Your CC expiration date has passed. Fix it." would have been a lot more useful.
Feb 15, 2009, 8:27 am
#15
Original Poster
Join Date: May 2008
Posts: 494
i have a good amount of writing i think i'll be doing between now and tuesday morning to update on a lot of different topics (the award calendar included). there is progress being made. i am hesitant to post all the details here though. i can state that the code being used for the calendar is the "same" for nwa.com and delta.com. the display of the results is different though, and it appears that there are a few things slightly different in the search process so we are looking at the difference. we have turned the calendar off as part of the default path.
the credit card expiration issue is strange because i thought those with expired dates on them wouldn't allow you past the passenger info page. i'll have to check that one again.
the list of bugs is updated now. i'm clicking back through pages now looking for other reported bugs.
the credit card expiration issue is strange because i thought those with expired dates on them wouldn't allow you past the passenger info page. i'll have to check that one again.
the list of bugs is updated now. i'm clicking back through pages now looking for other reported bugs.