Delta.com Bug Reporting: The Official Master Thread
#2131
Join Date: Dec 2009
Location: CHA/TYS
Programs: The Mac Daddy of Heimlich County (and low-ball status)
Posts: 2,868
just tried website for changing flight still within timeframe allowed for free and got error messages each time. now the entire site shows "Alert: System Unavailable"
#2132
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,371
totally trivial after the morass of the past week, but when I was checking flight status I discovered DL was operating a different aircraft type ... the more amusing thing is that the inbound (HNL-SEA) had the same typo
#2134
Join Date: Mar 2002
Location: Thetford, VT USA
Posts: 259
Award availability not showing flights on partners to JNB
I'm looking to book tickets to JNB or CPT from BOS or JFK next March in J. The one week and five week charts show availability (on partners) for 95K or 115K. When you click through to see the flights available, you see the 95K and 115K combinations using flights to Europe (LHR or CDG) and then on to JNB or CPT (AF or VS), but at other times, even though 95K and 115K show up on the one week and five week views, only the 325K flights on DL via ATL are visible. It seems as if the one week and five week charts can access partner information but pulling up flight itineraries on partners is intermittent, sometimes changing over the course of minutes. This has been the case for the past four days and it suggests some sort of intermittent bug on obtaining flight info for miles awards that use partners to travel to JNB or CPT.
#2135
Join Date: Jul 2007
Location: ATL
Programs: DL DM 1.77MM, Marriott LT Plat
Posts: 2,785
Ran into this error just now. I've also tried clearing out all delta-related cookies and incognito mode but to no avail. Happens on both Chrome and IE
Last edited by N515CR; Apr 18, 2017 at 12:41 pm Reason: Browser info
#2136
Join Date: Sep 2008
Location: LAN
Programs: DL DM, SPG Plat, Marriott Plat
Posts: 152
Something wonky going on with the site.. was looking at a trip to Italy.. got a system is unavailable.. then it came back and it only had award tickets for 400,000 a pop in D1 (was previously 140-157k).. then went down again.. came back and it seems to have fixed itself for now.. but have had intermittent issues with it all afternoon.
#2137
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Within the last 24 hours, the DL app on my iPad has reverted to the regular delta.dumb full (nonmobile) site. Strange.
#2138
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
Trying to purchase a FCM and it just keeps saying "Please enter Last Name with a minimum of 2 characters. Please enter your First Name with a minimum of 1 character."
It's between the "Passenger Info" which has my proper name. And just above payment info. I am logged in. I tried Chrome, Safari and IE.
I'll call in to medallion line tomorrow and hopefully they can process.
It's between the "Passenger Info" which has my proper name. And just above payment info. I am logged in. I tried Chrome, Safari and IE.
I'll call in to medallion line tomorrow and hopefully they can process.
#2139
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
I can't book flights on the website. When I click "find flights" (either from the advanced search page or from the simple search on the front page) nothing happens. It just sits there.
#2140
Join Date: Dec 2010
Location: Columbus, OH
Programs: UA 1k
Posts: 192
Cannot validate ticket message on check-in
Just tried to check-in for a flight from CMH to ATL tomorrow and got a message that reads "Cannot validate ticket, contact local ticket agent."
Never seen this before. My associate on the same flight checked in with no problem.
On hold with Delta on phone now, should I be worried?
Never seen this before. My associate on the same flight checked in with no problem.
On hold with Delta on phone now, should I be worried?
#2141
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
FWIW, I was able to buy a ticket through the app just fine, shows up in the full website as expected.
#2142
Join Date: Jan 2015
Programs: delta dm
Posts: 1,677
Just tried to check-in for a flight from CMH to ATL tomorrow and got a message that reads "Cannot validate ticket, contact local ticket agent."
Never seen this before. My associate on the same flight checked in with no problem.
On hold with Delta on phone now, should I be worried?
Never seen this before. My associate on the same flight checked in with no problem.
On hold with Delta on phone now, should I be worried?
#2143
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,498
I've encountered this problem once. My itinerary had a schedule change that required the ticket to be reissued, but nobody did that. When it came time to check in, the reservation had no ticket attached. Fixed with a phone call.
Bruce
Bruce
#2144
Join Date: Feb 2008
Programs: DL 4MM; DM
Posts: 1,397
I am getting this message when using a brand new browser window to try to book tickets (one plain vanilla RT; one multicity):
Your booking session has expired. Please start over. If the problem persists please close your browser and open a new browser window. #100528R
New window working on the RT; information populated in less than 30 secs. Same message. Third try, get to the first page of flights. Click 'see all' and get sent back to the start page with the same error message. This started last night. Anyone else having the same issue? Happens in Chrome and Explorer. Cookies cleared for good measure.
The multicity reverts to the start page--not retaining any of the information already inputted and showing the field for a regular RT. Needless to say, this is extremely aggravating.
ETA: I had not logged in to search. Of course, once I logged in, the searches worked. Cue conspiracy theorists.
Your booking session has expired. Please start over. If the problem persists please close your browser and open a new browser window. #100528R
New window working on the RT; information populated in less than 30 secs. Same message. Third try, get to the first page of flights. Click 'see all' and get sent back to the start page with the same error message. This started last night. Anyone else having the same issue? Happens in Chrome and Explorer. Cookies cleared for good measure.
The multicity reverts to the start page--not retaining any of the information already inputted and showing the field for a regular RT. Needless to say, this is extremely aggravating.
ETA: I had not logged in to search. Of course, once I logged in, the searches worked. Cue conspiracy theorists.
Last edited by BamaGirl; May 3, 2017 at 10:57 am
#2145
Join Date: Jan 2013
Location: midwest
Programs: DL PM, Marriott Gold
Posts: 920
I am getting this message when using a brand new browser window to try to book tickets (one plain vanilla RT; one multicity):
Your booking session has expired. Please start over. If the problem persists please close your browser and open a new browser window. #100528R
... Anyone else having the same issue? Happens in Chrome and Explorer.
Your booking session has expired. Please start over. If the problem persists please close your browser and open a new browser window. #100528R
... Anyone else having the same issue? Happens in Chrome and Explorer.
Happens in Chrome and Safari, fyi. Single window, no other searches. Even after force-quitting Chrome and restarting. Same w/ Safari.