Early April Operation Disruption Compensation
Apr 17, 2017, 4:54 pm
#91
Join Date: Feb 2010
Location: US-Europe
Programs: DL DM Charter/2.5MM, AA EXP, Marriott AMB, LT Titanium, HH Diamond, Avis PP, National Exec-E
Posts: 529
EVERYONE? I was caught up in two different lengthy delays on two separate trips and nothing here so not sure if everyone is going to get a response. I also wrote a complaint on the poor RDU sense of urgency and incompetence in turning a 2.5 hours delayed flight and haven't seen any response on that yet either. This was a bad performance by Delta, worst I have seen, even worse than the system outage a few months ago.
Last edited by SYRRDU; Apr 17, 2017 at 5:02 pm
Apr 17, 2017, 6:43 pm
#92
Join Date: Apr 2010
Location: Michigan
Programs: EconoLodge Gold BedBug Elite
Posts: 170
20,000 SkyPesos is not going to cut it. I'm out well over $600 to stay at a sleazy motel, endless taxi fares, buy a one-way ticket on Frontier, and then rent a car to get home. DL flight from LAS-DTW was scheduled at noon on Friday, finally cancelled at 1AM Saturday. I should add that when the flight cancellation announcement was made, we were all informed that they are unable to re-book and that there are no hotel accommodations available (Las Vegas...). This was actually true - after receiving my luggage 2hrs later (3AM), it took me THREE full hours to locate a motel room. Pure hell but nothing compared to what people with children had to go through. Hell, they didn't even refund me half the price of my ticket yet.
Blaming a thunderstorm that happened three days prior starts to loose its edge as and excuse when its days later. I'm curious if a Judge would agree.
Blaming a thunderstorm that happened three days prior starts to loose its edge as and excuse when its days later. I'm curious if a Judge would agree.
Apr 17, 2017, 6:54 pm
#93
Join Date: Mar 2014
Location: ATL
Programs: DL DM, Hyatt LT DM, Wyndham DM, Hertz PC, HH Gold, SPG Gold, Marriott Gold
Posts: 2,038
I did get a call. Told about the 20,000 Skymiles. Still haven't received those.
I was told I can submit my receipts for a check. I am about to file another complaint as that call was now last week. No sky miles. And I forgot but the person did not even comment on the missing MQMs.
I was told I can submit my receipts for a check. I am about to file another complaint as that call was now last week. No sky miles. And I forgot but the person did not even comment on the missing MQMs.
Apr 17, 2017, 7:07 pm
#94
Join Date: Jun 2001
Location: USA
Programs: Hilton Diamond, AA-PlatPro, B6-Mosaic
Posts: 167
Crazy delay on flight and crazy wait times on hold
Everyone,
My 5-year-old and I also incurred substantial delays and expense due to Delta on 4/7/17. Does anyone have an actual email address to which I can send my receipts and complaint? Is there a dedicated Flyertalk email or fax number? Thank you!
Aussiemate
My 5-year-old and I also incurred substantial delays and expense due to Delta on 4/7/17. Does anyone have an actual email address to which I can send my receipts and complaint? Is there a dedicated Flyertalk email or fax number? Thank you!
Aussiemate
Apr 17, 2017, 8:03 pm
#95
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
Delta.com. Comment/Complaint? or Email Us
Apr 17, 2017, 8:13 pm
#97
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Apr 18, 2017, 4:48 am
#99
Join Date: Nov 2011
Location: Formerly at PIT, now planted near MSP.
Programs: No flights since April 2019 (Medical Issues). Lost all my status.
Posts: 1,483
I was booked PIT-DTW-MSP at 6:30am on Sat 4/8. That flight was canceled at 1am. I had been rebooked for Sun 4/9, arriving in the PM.
Called the hotline, but they could do no better. I told them I wanted to go Standby on the 5pm direct flight to MSP, but was told it was way overbooked. They would not put me on the Standby list.
I showed up at PIT anyway and was the last person let on the plane, arriving at MSP at 7pm.
Two days later my SkyMiles was updated with the direct flight, but showed 0 MQM's and 0 MQS's. I filled out the form on line requesting credit. Two days later I received an email and was given ORC for PIT-DTW-MSP.
I then sent another email and requested the 20,000 SkyMiles for my trouble and ground transportation issues. Two days later, the 20,000 miles appeared in my account, but the 1000 MQMs and 2 MQSs disappeared.
Sent another email, but have yet to get a reply.
Called the hotline, but they could do no better. I told them I wanted to go Standby on the 5pm direct flight to MSP, but was told it was way overbooked. They would not put me on the Standby list.
I showed up at PIT anyway and was the last person let on the plane, arriving at MSP at 7pm.
Two days later my SkyMiles was updated with the direct flight, but showed 0 MQM's and 0 MQS's. I filled out the form on line requesting credit. Two days later I received an email and was given ORC for PIT-DTW-MSP.
I then sent another email and requested the 20,000 SkyMiles for my trouble and ground transportation issues. Two days later, the 20,000 miles appeared in my account, but the 1000 MQMs and 2 MQSs disappeared.
Sent another email, but have yet to get a reply.
Apr 18, 2017, 8:23 am
#101
Join Date: Sep 2013
Location: SFO/DTW
Programs: DL PM 0.5MM, Hyatt Globalist, HHonors Gold, SPG Plat, Marriott Gold, Avis PC, National EE, Hertz PC
Posts: 1,988
I have always submitted through the Delta website under complaints. You can attach a PDF. I have done this for my past 2 trips that required extra expenses out of pocket.
Apr 18, 2017, 8:32 am
#102
Join Date: Jan 2008
Location: Michigan, USA
Programs: Hilton Diamond; Delta Platinum
Posts: 552
I submitted by the complaint link on 4/9 and attached a .pdf
Got the automated email saying they'd get back in a few days
Still nothing
Keep waiting a few more days? Submit a second one? Call ?
Got the automated email saying they'd get back in a few days
Still nothing
Keep waiting a few more days? Submit a second one? Call ?
Apr 18, 2017, 9:00 am
#103
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,202
Submitted a complaint on Mon 4/10, haven't gotten any kind of response and so far nothing in terms of the 'standard' comp that others have gotten...
Going to resubmit another today since I didn't even get the auto reply. Tried tweeting and actually got shot down by @DL saying they don't provide compensation for weather events and I was rebooked on the next available flight... which wasn't even the basis of my complaint.
Going to resubmit another today since I didn't even get the auto reply. Tried tweeting and actually got shot down by @DL saying they don't provide compensation for weather events and I was rebooked on the next available flight... which wasn't even the basis of my complaint.
Apr 18, 2017, 9:03 am
#104
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Submitted a complaint on Mon 4/10, haven't gotten any kind of response and so far nothing in terms of the 'standard' comp that others have gotten...
Going to resubmit another today since I didn't even get the auto reply. Tried tweeting and actually got shot down by @DL saying they don't provide compensation for weather events and I was rebooked on the next available flight... which wasn't even the basis of my complaint.
Going to resubmit another today since I didn't even get the auto reply. Tried tweeting and actually got shot down by @DL saying they don't provide compensation for weather events and I was rebooked on the next available flight... which wasn't even the basis of my complaint.
Apr 18, 2017, 10:40 am
#105
Join Date: Oct 2009
Posts: 50
Was on hold with Customer Care for about an hour yesterday.
Reservations already had refunded the cancelled return flight. CSR was able to issue a check for the balance of the fare I purchased with AA to get home. Also offered an additional 20,000 miles
Reservations already had refunded the cancelled return flight. CSR was able to issue a check for the balance of the fare I purchased with AA to get home. Also offered an additional 20,000 miles