Who Can Contact Revenue Management?
Oct 23, 2016, 6:38 pm
#1
Original Poster
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Who Can Contact Revenue Management?
Long story short, was at the airport and tried to get the Medallion desk to call revenue management to open up space on a flight that had been zeroed out, but the agent said they didn't have any way to contact revenue management and that the gate agent would have to call to get space opened.
Question is, was the agent right?
Question is, was the agent right?
Oct 23, 2016, 6:53 pm
#3
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Long story short, was at the airport and tried to get the Medallion desk to call revenue management to open up space on a flight that had been zeroed out, but the agent said they didn't have any way to contact revenue management and that the gate agent would have to call to get space opened.
Question is, was the agent right?
Question is, was the agent right?
Can ask what exactly you were hoping for?
Oct 23, 2016, 8:06 pm
#6
Join Date: Jun 2015
Location: SNA/LAX
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Had some changes made to an itinerary that was affected by a schedule change. When it was approved, the DM agent came back apologizing for the wait (no need, I was asking for quite a bit) and explained that he had to get revenue management's okay for the change.
So clearly SOMEONE at the DM desk knows how to contact RM. Case of HUCA?
So clearly SOMEONE at the DM desk knows how to contact RM. Case of HUCA?
Oct 23, 2016, 8:32 pm
#7
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Isn't there usually a fairly good reason that a flight has been "zeroed out" - like there are no seats available on the flight? What is the action Revenue Management is expected to take?
Oct 23, 2016, 9:09 pm
#9
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Oct 23, 2016, 9:12 pm
#10
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Oct 23, 2016, 9:32 pm
#11
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I don't think either has a way to contact them. Nor do I think there's a reason for them to need to be able. They can override in IRROPS, which is the only reason they would need to contact them. Anything else should've been handled before hand via reservations.
Can ask what exactly you were hoping for?
Can ask what exactly you were hoping for?
Oct 23, 2016, 9:43 pm
#13
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Basically, had IROPS on United. Delta had a flight that was also delayed (past the time of departure) and apparently oversold. The Delta flight actually had availability (per the gate agent), and United was willing to put me on Delta but couldn't see any availability.
Oct 23, 2016, 9:51 pm
#14
Join Date: May 2015
Posts: 2,881
RM only adjusts inventory for denied boarding protection and rebooking that isn't IROP-related. IROP rebooking, especially from a United IROP, isn't a function of RM. United has two options: long-sell the Delta flight or use a flight interruption manifest. If either don't work, you're usually out of luck.
Oct 23, 2016, 9:55 pm
#15
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1. DL (per the gate agent) had space on the plane
2. DL would have gotten paid for transporting OP
3. DL is a business
4. Revenue is good for businesses, spoiled inventory is not
If DL's flight was delayed and they're just sitting around at the gate, it's hard to blame OP for trying.