Medallion Credentials (2016)?
Feb 11, 2016, 1:04 pm
#136
Join Date: Sep 2011
Location: Minneapolis, formerly the shores of Lake Minnetonka
Programs: DL PM (and KM)
Posts: 394
Moving to digital coupons may cut down on paper and printing, but it also makes it harder to hand out all of your unused ones like candy. I can only imagine that they are pleased about this.
I guess you could still screenshot and send to friends, but nothing like hand picking people you like in the gatehouse
I guess you could still screenshot and send to friends, but nothing like hand picking people you like in the gatehouse
Feb 11, 2016, 2:07 pm
#137
Join Date: Jul 2014
Posts: 385
DL Packets
Hi All,
I was wondering if DL plans on sending out Medallion credentials with card, baggage tags, certs, etc. this year? There's always this talk about DL going digital, and I'm just wondering whether this is where DL is heading? Or, is DL sending out packets this year?
Anyone have any insight about this?
I was wondering if DL plans on sending out Medallion credentials with card, baggage tags, certs, etc. this year? There's always this talk about DL going digital, and I'm just wondering whether this is where DL is heading? Or, is DL sending out packets this year?
Anyone have any insight about this?
I think they need a new supplier.
"Whatever it look like....it definitely ain't that." Former Florida Senator George Smathers
Feb 12, 2016, 8:26 am
#139
Join Date: Dec 2015
Location: Atlanta
Programs: DL PM, Hertz PC, HH Dia
Posts: 246
I hit GM right at 2 months ago and still haven't gotten anything. Silver took ~3 weeks when I first hit it (though apparently they don't send out welcome packets for silver anymore).
Anyone under a DM get their packet yet? I at least have the drink coupons, but how is everyone going to know how important I am without my bag tags?
Anyone under a DM get their packet yet? I at least have the drink coupons, but how is everyone going to know how important I am without my bag tags?
Feb 12, 2016, 11:54 am
#141
Join Date: Feb 2014
Location: New York
Programs: Delta Platinum
Posts: 112
I hit GM right at 2 months ago and still haven't gotten anything. Silver took ~3 weeks when I first hit it (though apparently they don't send out welcome packets for silver anymore).
Anyone under a DM get their packet yet? I at least have the drink coupons, but how is everyone going to know how important I am without my bag tags?
Anyone under a DM get their packet yet? I at least have the drink coupons, but how is everyone going to know how important I am without my bag tags?
Feb 12, 2016, 12:37 pm
#143
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
I called yesterday about when I will be getting my GM credentials. It took the rep a few minutes to find the relevant section on her computer. She read that as of beginning of December 2015 (12/7/15?) only PM and DM are getting credentials. GM no longer gets anything including no luggage tags. For GM, everything is only available digitally and in the wallet.
GMs are significant customers, with most spending $6K+ each year. The least Delta can do is send out a physical membership card.
Feb 12, 2016, 2:22 pm
#144
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,235
I understand FOs not getting anything, but GMs are STE+, and therefore get lounge access. I can only imagine how a surly AF lounge dragon would react when you try to use a paper membership card for entry.
GMs are significant customers, with most spending $6K+ each year. The least Delta can do is send out a physical membership card.
GMs are significant customers, with most spending $6K+ each year. The least Delta can do is send out a physical membership card.
Feb 13, 2016, 8:23 am
#145
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
I sincerely don't think that Delta considers $6K+ a significant amount of money in the overall scheme of things. If it was one ticket, maybe, but not spread out over many tickets. I have said all along that they would do away with mailing out credentials eventually. It won't be long and PM and DM won't get anything either. They will fix the system so that credentials can be verified online. Upgrade certificates, credit vouchers and HOOU's prove they can do it. It only makes sense.
When using partner lounges/check-in, it's often necessary to have a physical membership card to convince those staff that you are eligible for STE/STE+ benefits.
No, $6k isn't a lot, but it's surely enough to cover the <$2 it takes to print off a card and stick it in the mail.
Feb 14, 2016, 6:18 pm
#146
Join Date: Jul 2012
Location: MSP
Programs: Delta PM, Hyatt Discoverist, Hertz PC
Posts: 2,303
I called yesterday about when I will be getting my GM credentials. It took the rep a few minutes to find the relevant section on her computer. She read that as of beginning of December 2015 (12/7/15?) only PM and DM are getting credentials. GM no longer gets anything including no luggage tags. For GM, everything is only available digitally and in the wallet.
Feb 14, 2016, 9:58 pm
#147
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
I wonder if GMs getting denied access to SkyTeam lounges for not having a physical card is part of Delta's cost cutting plan. Delta has to pay its partners for lounge use after all. I wouldn't put it past them TBH.
Feb 15, 2016, 7:06 am
#148
Join Date: May 2010
Location: South Bend, Indiana
Programs: Delta PM, MM
Posts: 169
I can confirm this. I'm traveling internationally on Friday, and haven't received anything. Just called and was told GM's no longer receive a card. We're supposed to go online on print it. Good luck getting the agents at the lounges, or guarding the elite plus lines, to accept it.
Feb 15, 2016, 9:49 am
#150
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Agent I talked to yesterday said that my packet had been "processed" (whatever that means), and I should get it in a few weeks.
I honestly don't expect to see anything before April.
I honestly don't expect to see anything before April.