“Do You Know Who I Am?”: The Definitive Thread of DYKWIA Stories
Aug 13, 2015, 7:47 pm
#5356
Join Date: May 2013
Location: RMS
Programs: DL Plat, UA Gold, Bonvoy Titanium, Hilton Credit Card Diamond
Posts: 8,789
There used to be a member who was a self-proclaimed DYKWIA who could get you a copy of the manifest from the FA.
Aug 14, 2015, 6:51 am
#5358
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
After safety, though, customer service IS a core competency. And in that, they should know how to politely ask a disruptive passenger to end the call.
Ahh...memories.
Aug 14, 2015, 9:09 am
#5360
Join Date: Sep 2011
Location: Minneapolis, formerly the shores of Lake Minnetonka
Programs: DL PM (and KM)
Posts: 394
[QUOTE=gooselee;25269856]Yeah. I've had FAs struggle to get the safety video to play, too. Fiddling with the innards of the IFE is not where their attention ought to be.
After safety, though, customer service IS a core competency. And in that, they should know how to politely ask a disruptive passenger to end the call.
+1 to this, no way FAs are going to be concerned with trying to figure out who's clogging down the GoGo and trying to do something technical to alleviate the issues.
After safety, though, customer service IS a core competency. And in that, they should know how to politely ask a disruptive passenger to end the call.
+1 to this, no way FAs are going to be concerned with trying to figure out who's clogging down the GoGo and trying to do something technical to alleviate the issues.
Aug 14, 2015, 2:55 pm
#5362
Join Date: Oct 2008
Programs: DL Plat, HH Diamond, Hyatt Plat
Posts: 301
I think we're in 100% agreement. If a passenger is doing something potentially unsafe/disruptive, the FA should correct the behavior. If that doesn't work, more forceful methods should be used up to and including removal from the flight, diversion, LEOs waiting for them upon arrival.
Aug 14, 2015, 8:33 pm
#5366
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Préférence
Posts: 5,384
On many aircraft, the manifest was hanging from a cllip near the forward lav; so, while you were waiting to use the facility, you could see the names on it and their respective statuses, without having to ask.
Aug 15, 2015, 7:23 am
#5367
Join Date: Jan 2010
Location: Twin Cities
Programs: Delta DM MM, IHG Plat, Hilton DM, Marriott SE, Emerald EE, Oakdale Gun Club, NRA & GOA Life Member
Posts: 3,870
Aug 15, 2015, 9:36 am
#5368
Suspended
Join Date: Nov 2010
Location: Paris, Chicago, Rome, London, St John
Programs: DeltaPrivateJet, Ritz PP, Delta 4 million miler - Flying Colonel; AA Exec Plat (3 million + USAir)
Posts: 796
Aug 15, 2015, 9:44 am
#5369
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Aug 15, 2015, 10:04 am
#5370
Join Date: May 2013
Location: RMS
Programs: DL Plat, UA Gold, Bonvoy Titanium, Hilton Credit Card Diamond
Posts: 8,789